 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
|
Comfortable room with all necessary amenities.
BySt Regis Kid
16 May 2022
Parking lot was exceptionally large which made parking my 50 foot long truck & trailer easy to park. Check-in was fast & questions answered right away. COVID equipment at front desk indicated concern for customers.
Great stay
ByTheRock8002
11 May 2022
The cable was off besides that it was great great atmosphere great rooms spacious and relaxing I love staying at Holiday Inn hotels
Worst IHG staff
By;sldvdsjv
24 April 2022
This is the worst IHG staff I've ever encountered. When I checked in I was not greeted as a Spire member. I was made to feel like i was imposing on the desk clerk, because she was so busy. When I went down for coffee in the morning, it was not made. When I went to get back in my room the key wouldn't work. It took 4 keys, and 3 trips by me back and forth to my room, all with no success getting in, before the clerk would go up. She was finally able to get my door open with her key. He attitude the whole time was poor and combative. I will never stay at this Holiday Inn again, and I will be staying at other properties (where I'm Diamond) for a while until I get the bad taste of this experience behind me.
Great Front Desk Staff
ByMeigs14
18 February 2022
The best part of this visit was the 3 different front desk employees who were friendly funny and helpful. It was 1 man and 2 ladies who I met this stay and they were just great. My shower gel was completely empty so that tells me someone isn’t checking, but we really love your hotel and will be back!
Breakfast/pool
ByJosh
04 January 2022
Very poor. Not much variety nor quantity. Pool was extremely cold.
IHG’s biggest fan
ByBig Hoss
17 December 2021
From the moment I get here, I felt good, the lobby was cozy, the room was comfortable, and it seemed like if I needed it, it was available. I go out of my way to find a holiday inn and suites, and I stay in a hotel 4-5 nights a week. Only thing I can suggest is to have a lil something to eat for the early-early birds like myself thAt hits the road around 5
Filthy bathroom
ByTJ Beach
16 December 2021
Bathroom was pretty gross. Corners were filthy, hair on bathroom floor and in tub. Bed comfort was okay.
I would choose another hotel if staying in South Bend again.
My stay
ByJonathan
06 December 2021
My stay was fine but incredibly overpriced!!!!! At 3am and the only hotel I had no choice! Won't stay here again
Our pool party was over before it started
ByNene
01 December 2021
Overall the cleanliness of the hotel and rooms were good. We didn’t have any complaints other than not knowing the pool was out of order before we booked and payed for two rooms. The staff tried to not give us a full refund on our rooms, without having to feel like we were in the wrong and going back and fourth. Finally our money was refunded, but I felt like it should have not been something I had to try so hard to get back considering we stayed there exclusively for the heated pool.
Good Stay
ByJerryP
29 November 2021
The hotel and staff were great. The breakfast not so much.
Dirty Floors
ByJon C
27 November 2021
Dirty Floors. All corners in bathroom looked as though they hadn’t been cleaned in 6 months.
New hotel, great staff
ByBob bbb
19 November 2021
Check in was pleasant, staff is inviting. Breakfast was ready on time. Room was new, hairdryer was missing but front staff brought one to the room within five MINUTES. I recommend staying here.