I usually stay at the Holiday Inn Towers in downtown Burbank but reservation said they're not part of the Holiday Inn property any longer so they suggested the north Hollywood property. I switched rooms the second day to one with heat. The internet was down the second day which was unfortunate since I use the room as an office.
The second night I drive into the parking lot and a crazy man on a bike started screaming at me asking why I tried to kill him. I checked out the next morning and was offered free parking - which I appreciated. As far as I'm concerned these were all unrelated circumstances that just happened... As I said, the staff were over the top polite and helpful.
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Grumble mumble fumble
ByMadaboutyou
12月 14, 2021
Good place crummy phone conversation with the guy that was reserving room very misleading and price was 100 dollars more than advertised
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Umpteenth stay at propery
ByIVAN069
12月 11, 2021
Need to improve function of room amenities. See survey for specific items requiring attention. I have stayed at this property numerous times.
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Muy lindos todos
ByChriss
12月 08, 2021
Todo muy bien Gracias a todo el persona muy atentos
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Super clean!
ByCWbmore
12月 08, 2021
The most important thing to me is cleanliness and this hotel delivered. The bed, pillows, and linens were super comfy. My room was spacious and had the ammeneties I was looking for. The breakfast is great!
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Clean and secure
ByGollyGee
12月 08, 2021
My husband and I stayed here because he was having surgery nearby. My husband stayed in the hospital except for the first and last night. The parking is right near the door to the hotel and you need a key to get into the hotel and to go to the guest floors. This made me feel very secure. The hotel was clean. The area had quite a few homeless people around, but it actually seemed pretty walkable with lots of restaurants a short walk away. There is also a Metro stop a block away.
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Disappointing experience
Bydrchase
12月 05, 2021
We had been at this hotel before and had a good experience. However, this time the toilet needed to be plunged and the refrigerator made a shrill alarm sound each morning at 5:30 a.m. We received a discount of $20 for this aggravation. Other than that, it was okay.
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Excellent Location
ByGuy1975
12月 05, 2021
Friendly and extremely helpful staff I will stay at this property again
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comfortable and good service
ByTiffany
12月 03, 2021
recommend for family staying.
Nice breakfast
clean room
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Nice two day stay
ByShirleyyp
12月 03, 2021
No complaints, had a good stay for a family with 4 kids. Great free breakfast.
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Room needs attention
Bydrchase
11月 30, 2021
The toilet needed to be plunged twice - once by us at 5:30 in the morning and the next time, the following evening by a technician with a snake. Disgusting. The refrigerator made such a loud alarm sounding noise in early morning, it woke us up two mornings in a row. When we complained about these inconveniences, our parking charges - $20 - were removed from our bill. We had thought $100 was more like it.
We had stayed here in the past but will find another place next time we are in the area.
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Room was not cleaned as requested.
ByApril
11月 29, 2021
Staying for three days and two nights, we were asked upon arrival what cleaning services we would like. (I am sure this was for COVID comfort) We requested full service and NONE was supplied. When we returned late that second day, they just sent up clean towels. Unacceptable!
I will say that the front desk was VERY kind and attempted to cover for housekeeping.
Staff were excellent
ByJohn
2月 01, 2022
I usually stay at the Holiday Inn Towers in downtown Burbank but reservation said they're not part of the Holiday Inn property any longer so they suggested the north Hollywood property. I switched rooms the second day to one with heat. The internet was down the second day which was unfortunate since I use the room as an office.
The second night I drive into the parking lot and a crazy man on a bike started screaming at me asking why I tried to kill him. I checked out the next morning and was offered free parking - which I appreciated. As far as I'm concerned these were all unrelated circumstances that just happened... As I said, the staff were over the top polite and helpful.
Grumble mumble fumble
ByMadaboutyou
12月 14, 2021
Good place crummy phone conversation with the guy that was reserving room very misleading and price was 100 dollars more than advertised
Umpteenth stay at propery
ByIVAN069
12月 11, 2021
Need to improve function of room amenities. See survey for specific items requiring attention. I have stayed at this property numerous times.
Muy lindos todos
ByChriss
12月 08, 2021
Todo muy bien Gracias a todo el persona muy atentos
Super clean!
ByCWbmore
12月 08, 2021
The most important thing to me is cleanliness and this hotel delivered. The bed, pillows, and linens were super comfy. My room was spacious and had the ammeneties I was looking for. The breakfast is great!
Clean and secure
ByGollyGee
12月 08, 2021
My husband and I stayed here because he was having surgery nearby. My husband stayed in the hospital except for the first and last night. The parking is right near the door to the hotel and you need a key to get into the hotel and to go to the guest floors. This made me feel very secure. The hotel was clean. The area had quite a few homeless people around, but it actually seemed pretty walkable with lots of restaurants a short walk away. There is also a Metro stop a block away.
Disappointing experience
Bydrchase
12月 05, 2021
We had been at this hotel before and had a good experience. However, this time the toilet needed to be plunged and the refrigerator made a shrill alarm sound each morning at 5:30 a.m. We received a discount of $20 for this aggravation. Other than that, it was okay.
Excellent Location
ByGuy1975
12月 05, 2021
Friendly and extremely helpful staff I will stay at this property again
comfortable and good service
ByTiffany
12月 03, 2021
recommend for family staying.
Nice breakfast
clean room
Nice two day stay
ByShirleyyp
12月 03, 2021
No complaints, had a good stay for a family with 4 kids. Great free breakfast.
Room needs attention
Bydrchase
11月 30, 2021
The toilet needed to be plunged twice - once by us at 5:30 in the morning and the next time, the following evening by a technician with a snake. Disgusting. The refrigerator made such a loud alarm sounding noise in early morning, it woke us up two mornings in a row. When we complained about these inconveniences, our parking charges - $20 - were removed from our bill. We had thought $100 was more like it.
We had stayed here in the past but will find another place next time we are in the area.
Room was not cleaned as requested.
ByApril
11月 29, 2021
Staying for three days and two nights, we were asked upon arrival what cleaning services we would like. (I am sure this was for COVID comfort) We requested full service and NONE was supplied. When we returned late that second day, they just sent up clean towels. Unacceptable!
I will say that the front desk was VERY kind and attempted to cover for housekeeping.