I stayed here on points. as a Spire member, I used points and was very happy with the hotel, comfortable room, breakfast, business center, and fitness center.
But --- They charged me for parking that I didn't use, and they charged a Hospitality fee (she explained it as a fee to pay for toilet paper, shampoo, etc.).
Overall, its a convenient place to stay...but with the fees it left a bad taste in my mouth. I'll pay more next time and stay somewhere else.
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Comfortable bed and nice hotel
Byzen traveler
2月 20, 2020
Quiet room considering how close it is to SFO. Staff was friendly and courteous. Room was clean and comfortable. Parking was ample and proximity to freeways were a plus.
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Great service
ByOkiedokie
2月 19, 2020
Check in was nice and smooth. Breakfast was great. Was always filled by staff.
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habitacion silenciosa, cama muy comoda
ByMariela
2月 19, 2020
Estuve solo una noche por el precio y comodidad de cercania y servicio de transporte al aeroparque. Lo recomiendo, Muy buen servicio en todo
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Unpleasant Experience
Bynone
2月 19, 2020
We had a really bad experience! I feel like my family and I wasted our free certificate because of the horrible experience. We literally did not have a working TV for the one night stay. The tech had to come up to our room three times to "fix" the tv. Our room keys had to be replaced as soon as we arrived, the room's water pressure was extremely low. The breakfast crew was not very friendly.
I was promised by the supervisor the General Manager would give me a call and I'm still waiting for the call ….broken promises!!!
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Checked all the boxes but 1 major one
ByJhill
2月 16, 2020
The hotel was great and clean. The bed was really comfortable. But, I had a connecting room and I could hear their conversations like they were in the room with me. And worst of all, the room was facing a place where trucks were loading early in the morning. Because they were moving around, they were beeping when backing up. So, either stay on the other side or plan on being up at 5
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money grubbers
ByMathist
2月 13, 2020
We had to stay because our ship came in late. The room fee went up $100. There was no cookies etc. which I have come to expect. We had to leave before the breakfast but there was no take with bag that I have had at other IHG properties. The desk clerk did not give me a card to the business center until I asked,
The clerk was not able to help with a printer problem.
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it was fine g
ByRJGRJG
2月 11, 2020
it was fine g g
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Warm welcome and Accommodating
ByBartending Priest
2月 11, 2020
Late night arrival, but still a warm genuine welcome by the entire front desk staff. Even gave some late night options to grab a meal as I was coming in from a long journey.
They really know the meaning of hospitality
Cheers-
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Estancia cómoda
ByRuiz family
2月 10, 2020
Estuvimos muy cómodos además disfrutamos de un excelente desayuno, fue una estancia súper agradable.
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Great overnight stay
BySewitty1
2月 08, 2020
Near the airport so its more industrial looking and not a very inviting look but the hotel was clean, had great beds, and food choices at the breakfast bar. Very short walk to the Ihop for dinner. Shuttle service was prompt and short wait at the check in desk.
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Close to SFO
Byda brick
2月 07, 2020
Decent HIE but could use to have the rooms updated. Starting to show some wear and tear. Love the beds and pillows.
Good hotel, but wont stay again - hidden fees
Byjpizzle1981
2月 24, 2020
I stayed here on points. as a Spire member, I used points and was very happy with the hotel, comfortable room, breakfast, business center, and fitness center.
But --- They charged me for parking that I didn't use, and they charged a Hospitality fee (she explained it as a fee to pay for toilet paper, shampoo, etc.).
Overall, its a convenient place to stay...but with the fees it left a bad taste in my mouth. I'll pay more next time and stay somewhere else.
Comfortable bed and nice hotel
Byzen traveler
2月 20, 2020
Quiet room considering how close it is to SFO. Staff was friendly and courteous. Room was clean and comfortable. Parking was ample and proximity to freeways were a plus.
Great service
ByOkiedokie
2月 19, 2020
Check in was nice and smooth. Breakfast was great. Was always filled by staff.
habitacion silenciosa, cama muy comoda
ByMariela
2月 19, 2020
Estuve solo una noche por el precio y comodidad de cercania y servicio de transporte al aeroparque. Lo recomiendo, Muy buen servicio en todo
Unpleasant Experience
Bynone
2月 19, 2020
We had a really bad experience! I feel like my family and I wasted our free certificate because of the horrible experience. We literally did not have a working TV for the one night stay. The tech had to come up to our room three times to "fix" the tv. Our room keys had to be replaced as soon as we arrived, the room's water pressure was extremely low. The breakfast crew was not very friendly.
I was promised by the supervisor the General Manager would give me a call and I'm still waiting for the call ….broken promises!!!
Checked all the boxes but 1 major one
ByJhill
2月 16, 2020
The hotel was great and clean. The bed was really comfortable. But, I had a connecting room and I could hear their conversations like they were in the room with me. And worst of all, the room was facing a place where trucks were loading early in the morning. Because they were moving around, they were beeping when backing up. So, either stay on the other side or plan on being up at 5
money grubbers
ByMathist
2月 13, 2020
We had to stay because our ship came in late. The room fee went up $100. There was no cookies etc. which I have come to expect. We had to leave before the breakfast but there was no take with bag that I have had at other IHG properties. The desk clerk did not give me a card to the business center until I asked,
The clerk was not able to help with a printer problem.
it was fine g
ByRJGRJG
2月 11, 2020
it was fine g g
Warm welcome and Accommodating
ByBartending Priest
2月 11, 2020
Late night arrival, but still a warm genuine welcome by the entire front desk staff. Even gave some late night options to grab a meal as I was coming in from a long journey.
They really know the meaning of hospitality
Cheers-
Estancia cómoda
ByRuiz family
2月 10, 2020
Estuvimos muy cómodos además disfrutamos de un excelente desayuno, fue una estancia súper agradable.
Great overnight stay
BySewitty1
2月 08, 2020
Near the airport so its more industrial looking and not a very inviting look but the hotel was clean, had great beds, and food choices at the breakfast bar. Very short walk to the Ihop for dinner. Shuttle service was prompt and short wait at the check in desk.
Close to SFO
Byda brick
2月 07, 2020
Decent HIE but could use to have the rooms updated. Starting to show some wear and tear. Love the beds and pillows.