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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 726 reviews
84%
Recommend This Property

Ratings Breakdown

726reviews

  • 5 Stars
    408
  • 4 Stars
    171
  • 3 Stars
    74
  • 2 Stars
    28
  • 1 Stars
    45

Being Comfortable with great service

By

May 23, 2017

club

I strongly recommend this Holiday Inn if you come either alone or with your family. You don't have to worry about breakfast while you are staying. There are variety choices for your breakfast. Very comfortable bed. Great customer service. Much information for your travel.

5/5 Star!

Thanks

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Rude staff, horrid customer service

By

May 22, 2017

club

Before my arrival, I had contacted the front desk of this hotel multiple times to comfirm that I could have a roll-away bed in my room. I was reassured on all occasions that this would not be a problem. Upon arrival, I was rudely told that this was not possible due to fire code. I was accused of lying about having contacted the hotel, and flat out mocked when I suggested I book a second room so that all members of our party could have a bed.
This was the worst customer service I have ever had at a Holiday Inn brand hotel, not to mention the worst night sleep I ever had, as I ended up sleeping in the desk chair, so that the other members of my party (elderly and mobility impaired) could have their own beds.

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Location-Location-Location

By

May 19, 2017

The hotel is conveniently located to the airport and good supporting restaurants and businesses. I highly recommend it if business persists for short stays.

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nice place

By

May 19, 2017

platinumelite

room was clean and staff were friendly. we stayed here just one night because we were in town for a baseball game. This hotel met our needs

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Comfortable beds and quiet rooms

By

May 17, 2017

club

Clean rooms except refrigerator had mold
Comfortable beds the room service is excellent

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nice stay

By

May 16, 2017

convenient for my business trip. easy return of my rental car at the airport. comfortable and clean room. Thanks

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Proximity to airport

By

May 11, 2017

Close to airport. Nice staff. The breakfast was good

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Nice area, friendly staff, and very clean

By

May 09, 2017

club

I would definitely go here again. After my stay, this will be my first choice when looking for a hotel. My only complaint is the breakfast, not a big selection of food.

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Comfortable, park and fly availability is great.

By

May 09, 2017

Highly recommended hotel but wish breakfast can be available for customers leaving early.

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United SFO

By

May 09, 2017

platinumelite

The hotel is conveniently located to where I was working at the United airlines maintenance facility at the San Francisco airport. I prefer to stay there as I am familiar with the hotel and the surrounding area.

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Bedroom Duvets

By

May 05, 2017

club

My only complaint with this hotel and almost all hotels currently has to do with only duvets being used on the beds. My wife and I find these to be too heavy and unless the room temperature is turned down as low as possible, these are entirely too hot.

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Close to the Airport and Highway 101

By

April 23, 2017

club

I have stayed at this Holiday Inn Express going on 9 years. I have traveled quite a lot over the years and I know I have a lot of choices . However, this Hotel has made me feel very welcomed and comfortable so I will continue to book a room and sit back and relax and enjoy my stays.

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