Rated 4.2 out of 5 by 415
Rated 5.0 out of 5.0 by Mimi10.44 Wonderful staff and lovely room
I can't say enough good things about the front desk staff! We loved out stay
July 24, 2015
Rated 5.0 out of 5.0 by spartan14/15 Enjoyed stay, wil return.
I returned to this hotel for the second time because everything was good from the location to the breakfast, but if I had to pick a negative point it would be that the spa/hot tub was not very hot this time. I was looking forward to that and was a little disappointed.
July 22, 2015
Rated 5.0 out of 5.0 by jujau angenehmes Hotel
angenehmes und komfortabeles Hotel, verkehrgünstig und sehr nahe am Flughafen und Mietwagencenter gelegen
July 22, 2015
Rated 5.0 out of 5.0 by FamilyOH5 Clean and comfortable
Convenient, bug free hotel with shuttle to and from the airport. Be aware, if your flight comes in during the night, the last shuttle is around midnight. We were pleased with the friendly service and coin laundry for our three day stopover in a cross country family vacation.
July 17, 2015
Rated 5.0 out of 5.0 by Espana03 Clean is an understatement!
This hotel is exceptional. The entire hotel appears to be cleaned daily. I watched a gentleman each morning actually polishing the furniture - impressive.
Front desk exerts itself to accommodate travelers.
Variety in foods offered for breakfast from day to day.
Very please and impressed.
July 16, 2015
Rated 2.0 out of 5.0 by Travelwriter123 Rate Issues
The hotel staff would not honor the price quote I received on my reservation - even with the printed documentation I provided. I phone the corporate resolution and they tried to contact the hotel staff for resolution and no one answered their call! So, they sent me a check for the difference. Corporate stood behind their quote and resolved the issue but it still required about an hour of my time to go through a process that should not have been necessary.
It was a good place to leave the car while on vacation. However, I don't think I would use this hotel/option again.
July 16, 2015
Rated 5.0 out of 5.0 by Mrs D. Excellent hotel experience
We chose this hotel for its location near the SFO airport and because it offers a free shuttle service to the airport and to use the BART into San Francisco.
We appreciated the friendly, helpful service, including check in, shuttles, and breakfast, and the clean rooms with comfortable beds.
July 14, 2015
Rated 2.0 out of 5.0 by james_m Average at best
My IHG status not acknowledged on arrival and so no WiFi password was issued, which i had to ask for later during my stay.
Another very noisy hotel (and I don;t mean the aircradt, most of the noise coming from fellow guests, doors slamming, children screaming down the corridors etc).
The location is rubbish as well unless you enjoy fast-food which is next door.
It's always a rush when checking out, you are not acknowledged when checking out and you get the feeling they really want rid of you.
I wouldn't stay here again or even recommend it. I even had a second reservation a few days later here, which I canceled and changed to another IHG property.
July 12, 2015