 Guest Reviews
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84%
Recommend This Property
Overall Experience 4.3
84%
Recommend This Property
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Family & Pet Friendly
ByChug's mom :)
July 04, 2022
Nice out of the way place to stay. Close enough to all the large activities in Pigeon Forge but quiet and out of the hustle and bustle. Very family friendly and accommodating for pets travelling with you. Beautiful lake nearby too, and many food choices very close. Staff was friendly, and "Betsy" the manager went over and above to make everyone feel at home. Thanks :)
Exceptional stay
Byscottangels3
June 14, 2022
This hotel ia very clean and the staff is amazing! They are nice and helpful. Always smiling and asking how you are doing or if you need anything. I love the outdoor pool area. The only complaint I would say I have is the doors to the rooms shut hard and are loud. It is not a problem if you hold on to it, but many people just let it go.
Poor experience in particular location
ByWov305
June 03, 2022
Our room was not properly cleaned upon arrival and the front desk was unable to properly resolve through the entire stay. The room was never vacuumed and we had to remove our own trash and towels daily. Front desk staff had their children present in the lobby daily as if it were a daycare.
Excellent hotel for the money
By
May 10, 2022
I live in Morristown,Tennessee my daughter had her wedding at The Carriage House in Jefferson. The hotel was recommended. Our guess was from cleveland ohio and north Carolina. They love the hotel and there staff would recommend this hotel to everyone. I rented 13 room and not one problem with anything .. thank you again .
Staff Was Awesome!
ByJ&B07
March 24, 2022
Marked this as return property - clean, comfortable, and staff were sooo friendly and professional.
never again
ByNL54
March 24, 2022
worst hotel I have ever stayed at!!! Filthy, smells, carpet a mess, door handles and doors dirty, only thing clean was bathroom. Rude management and house keeper! Second time filling out review. Lets see if this gets posted. IHG has never contacted me back either.
Rude management & First floor rooms smell terrible!!!!!!
ByNL54
March 05, 2022
Doors, windows, carpet filthy, headboards, and flees ! Manager rude when I told her rooms smell really bad and place needs a good cleaning she instantly started hollering at me several guests heard it. Other employees heard it also. Got cussed by a housekeeper because I was a couple minutes late checking out. Other employees heard this also. Outside the rooms they were loud and obnoxious. Housekeepers upstairs smoking on balcony.(non smoking hotel) I arrived in the dark and did not notice the grounds outside in the back. Garbage everywhere. Burn pit right behind hotel. Will never go back.. IHG hotels should be ashamed. Don't believe me see for yourself just have a backup hotel reserved. Had 2 rooms reserved and both terrible.
Great service and peaceful
ByHogfan32
January 12, 2022
Got there late, check in was easy. Very peaceful and rested very well.
Staff was kind and warm hearted,
ByGreyQuaver
December 22, 2021
After the staff learned we where there for a death in our immediate family they where kind and willing to do what ever we might need.
The staff was courtesy and polite even before know of the death in our family.
Need coffee pods in rooms also . (Along with the tea)
Comfortable stay
ByBlake48
December 19, 2021
It was a great stay and it was also really close to a lot of restaurants.
Where is the Pork Bacon and Sausage
ByGene
December 13, 2021
Our one BIG complaint is no morning was there any pork bacon and/or pork sausage to go with breakfast.
Great stay!
ByJackie
December 10, 2021
The staff was courteous and helpful. I accidentally left one bag when I departed and the hotel manager shipped it to me the next day. Great service!