 Guest Reviews
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83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
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Feel jipped - no hot breakfast
BySs61
December 29, 2019
Breakfast cook was out with family for holiday and staff only provided continental breakfast, and pancake machine. Bananas were even old and extremely brown. No oatmeal..., no eggs, breakfast meats.... we look for this as part of the value of our stay- heck we could have stayed anywhere and not gotten a hot breakfast for half the price. Very disappointed in this hotel. Also no auto checkout as I have become accustomed to in the last. No one recognized me as a gold elite member.... or any special amenity..... very disappointed. It did not make my Christmas Day special in any way!
Go anywhere but here
ByJohnnie
December 25, 2019
Room was not ready at 3. Dirty Linens and hair still in shower.
Breakfast was nasty and gross.
Dandridge work stay
ByDave Miller
December 19, 2019
Nice hotel and breakfast was fresh. Overall it was clean and quiet.
Great service and clean
ByDwin
December 18, 2019
Very comfortable in the room with a great bed and bathroom.
Great Staff
ByBoggand
December 12, 2019
The staff did a great for us! One problem was that IHG did not send our reservations to the Dandridge Holiday Express. It took alot of work between the Staf,ourselves and IHG support to get the reservations issue resolved.
No Bacon
ByWalrus
December 09, 2019
Everything was respectable but the breakfast had no bacon . Used to have better breakfast
surprisingly quiet
Bydews
December 08, 2019
nice stay, surprisingly quiet even on the first floor.
Above Expectations
ByRonni
December 05, 2019
I am so thankful for the accommodations! I had such a relaxing time. My King Suite had a fireplace and beautiful mountain view! And the location was so close to anything I would want to do. Every one was so pleasant and the rooms were clean and comfortable! I highly recommend this facility.
Great breakfast, very clean and comfortable!
ByJanet
November 30, 2019
The staff was very accommodating as we arrived later in the evening. Room was very clean, bed very comfortable. Very quiet and restful experience. Loved the delicious breakfast; the best I have had at any complimentary breakfasts! Had link sausage, egg omelets, and breakfast staff was excellent! Would highly recommend this hotel.
Horrible guest service
ByAmyJo
November 29, 2019
I was not treated like an Elite member. I was talked down to by the manager and the front desk lady, Amy, could not have. Even more rude. Reserved a 2 queen room as I was staying with my husband and daughter. They gave us a king with a couch bed. When the couch was not comfortable, they brought us a roll away bed and then charged us $20/night for it. When we brought up the fact that we asked for two beds, the manager argued with us (via face time because she was not on site) saying that they gave us two beds...that the couch pullout is classified as a bed.
Review
ByTraveler
November 23, 2019
See comments internal to survey. As to this review method, very dissatisfying. Repeat questions throughout.
Great customer service
ByChrismoriarty1992
November 19, 2019
Betsy was extremely helpful with making my reservation and everything was perfect. Thank you holiday inn and more importantly thank you Betsy