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Holiday Inn Express Dandridge

119 Sharon Drive , Dandridge, Tennessee 37725

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 901 reviews
83%
Recommend This Property

Ratings Breakdown

901reviews

  • 5 Stars
    581
  • 4 Stars
    134
  • 3 Stars
    68
  • 2 Stars
    63
  • 1 Stars
    55

Feel jipped - no hot breakfast

By

December 29, 2019

Breakfast cook was out with family for holiday and staff only provided continental breakfast, and pancake machine. Bananas were even old and extremely brown. No oatmeal..., no eggs, breakfast meats.... we look for this as part of the value of our stay- heck we could have stayed anywhere and not gotten a hot breakfast for half the price. Very disappointed in this hotel. Also no auto checkout as I have become accustomed to in the last. No one recognized me as a gold elite member.... or any special amenity..... very disappointed. It did not make my Christmas Day special in any way!

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Go anywhere but here

By

December 25, 2019

Room was not ready at 3. Dirty Linens and hair still in shower.
Breakfast was nasty and gross.

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Dandridge work stay

By

December 19, 2019

Nice hotel and breakfast was fresh. Overall it was clean and quiet.

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Great service and clean

By

December 18, 2019

club

Very comfortable in the room with a great bed and bathroom.

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Great Staff

By

December 12, 2019

platinumelite

The staff did a great for us! One problem was that IHG did not send our reservations to the Dandridge Holiday Express. It took alot of work between the Staf,ourselves and IHG support to get the reservations issue resolved.

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No Bacon

By

December 09, 2019

platinumelite

Everything was respectable but the breakfast had no bacon . Used to have better breakfast

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surprisingly quiet

By

December 08, 2019

nice stay, surprisingly quiet even on the first floor.

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Above Expectations

By

December 05, 2019

club

I am so thankful for the accommodations! I had such a relaxing time. My King Suite had a fireplace and beautiful mountain view! And the location was so close to anything I would want to do. Every one was so pleasant and the rooms were clean and comfortable! I highly recommend this facility.

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Great breakfast, very clean and comfortable!

By

November 30, 2019

The staff was very accommodating as we arrived later in the evening. Room was very clean, bed very comfortable. Very quiet and restful experience. Loved the delicious breakfast; the best I have had at any complimentary breakfasts! Had link sausage, egg omelets, and breakfast staff was excellent! Would highly recommend this hotel.

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Horrible guest service

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November 29, 2019

I was not treated like an Elite member. I was talked down to by the manager and the front desk lady, Amy, could not have. Even more rude. Reserved a 2 queen room as I was staying with my husband and daughter. They gave us a king with a couch bed. When the couch was not comfortable, they brought us a roll away bed and then charged us $20/night for it. When we brought up the fact that we asked for two beds, the manager argued with us (via face time because she was not on site) saying that they gave us two beds...that the couch pullout is classified as a bed.

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Review

By

November 23, 2019

See comments internal to survey. As to this review method, very dissatisfying. Repeat questions throughout.

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Great customer service

By

November 19, 2019

club

Betsy was extremely helpful with making my reservation and everything was perfect. Thank you holiday inn and more importantly thank you Betsy

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