Rated 4.1 out of 5 by 353
Rated 1.0 out of 5.0 by Pensfan66 Needs fixed
I have stayed in hundreds of Holiday Inn's and Holiday Inn express. It's easy to say it was the worst experience I ever had. The room smelled, the AC unit was noisy, the AC unit leaked on the floor and the carpet was wet. The ice machine was so loud from the hall way I could hear it from my room.
Also the person at the counter never mentioned my membership.
June 27, 2016
Rated 2.0 out of 5.0 by andy157 Not up to HIE standards stayed June 3, 2016
Although we were in a non smoking room, we were not informed our room was on a smoking floor. The stale smoky smell really hit us as we exited the elevator on the 3rd floor. There was a damp carpet near the AC unit which we noticed in the am in bare feet (yuck). The hot water was reversed in the shower which I discovered in the am as well. I mentioned each of these issues upon departing and asked if we could have a reduction in our price paid. The person on duty said only a manager could make the adjustment and they were not in. Never heard back from management. Upon reading other reviews, the wet carpet seems to be mentioned in more than just this review.
June 27, 2016
Rated 5.0 out of 5.0 by bugkiller1958 comfortable surroundings
I would tell all my friends about this location, close to Pigeon Forge
June 23, 2016
Rated 4.0 out of 5.0 by Mark in Ohio Convienent Location - avoid room next to elevator
Avoid room 118, the elevator pump is very loud. If you are a light sleeper you won't sleep well.
June 19, 2016
Rated 1.0 out of 5.0 by Danielle1866 Carpet was mildewed and wet in room
Check-in went fine and the lady who checked us in was friendly. We had two adjoining rooms and upon entering the first room we quickly realized something was wrong. There was a strong mildew smell and we then realized the carpet under and around the air conditioning was soaking wet. This is a leak that had been there for quite some time. I immediately went back to the front desk to request another room but they were booked. I looked for other hotels in the area, but they were all booked as well. We were fortunate enough to have adjoining rooms so we opened the doors to let some of the smell out, but this was ridiculous. They did compensate me for the room , but I DO NOT RECOMMEND STAYING IN THIS HOTEL.
June 12, 2016
Rated 4.0 out of 5.0 by tasha91 Great Customer Service
We arrived at 11pm without a reservation and the representative on duty was very understanding and helpful in quickly getting us set up and into a room.
June 9, 2016
Rated 3.0 out of 5.0 by SulaNJ Not as good as other hotel
The hotel itself is not in terrible condition but it did not seem to be as well maintained as other Holiday Inns I have stayed at. I would not necessarily return, unless I needed to.
June 9, 2016
Rated 2.0 out of 5.0 by Josh 222 Just ok, but room did not look clean
The hotel was fine, but I think not at the same level of other Holiday Inns. The room was a little dusty.
June 8, 2016