 Guest Reviews
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79%
Recommend This Property
Overall Experience 4.1
79%
Recommend This Property
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Horrible beds
Byaghu
August 09, 2016
Very disappointed with this hotel. Not up to Holiday Inn Express standards. Would not recommend to anyone staying in this area. Beds were horrible, bath was not clean, towels had black spots all over them, bug in bath, no food for breakfast, and the list goes on
Great Hotel with Great Service
ByNC Fan 2
August 01, 2016
Excellent hotel in this area with an outstanding staff. They truly care about your experience and comfort.
Great Service all around
By
July 28, 2016
Excellent we always liked the Holiday Inn express. Everything was excellent. Staff were friendly and no matter what the problem was-( there were none), the staff were always there to assist anyway they could. We will be back.
Not Satisfied
ByGust12344
July 24, 2016
A number of problems: slow internet that doesn't always connect, worn down chair in room, noisy room, key cards take several tries before they work, not to the HIE normal standards here. Manager was not helpful when I had an issue with my bill. Won't be staying here again.
Reasonable but an issue
ByJimC PA
July 20, 2016
The motel was like most other motels but there was no ice bucket in the room. Figured out why when I tried to get ice for my water bottle. The ice machine was nonfunctional. Other than that I received the service and amenities I expect from Holiday Inn Express.
Great experience
Bycalee2348
July 20, 2016
I have visited this hotel several times and the staff have always been super friendly, accommodating, and helpful. The rooms have always been clean and not run down.
Unfriendly Asst. Mgr. and poor hotel condition
ByChrisNextDoor
July 15, 2016
Hotel was in disrepair, Asst. Mgr. Betsy is a very rude and unprofessional person, maid service needs to learn how to clean!!!
Comfortable beds
Byjbuggie
July 12, 2016
My stay was nice, but the carpet in the room needed cleaning and the room felt damp even though the AC seemed to work.
Needs fixed
ByPensfan66
June 28, 2016
I have stayed in hundreds of Holiday Inn's and Holiday Inn express. It's easy to say it was the worst experience I ever had. The room smelled, the AC unit was noisy, the AC unit leaked on the floor and the carpet was wet. The ice machine was so loud from the hall way I could hear it from my room.
Also the person at the counter never mentioned my membership.
Not up to HIE standards stayed June 3, 2016
Byandy157
June 27, 2016
Although we were in a non smoking room, we were not informed our room was on a smoking floor. The stale smoky smell really hit us as we exited the elevator on the 3rd floor. There was a damp carpet near the AC unit which we noticed in the am in bare feet (yuck). The hot water was reversed in the shower which I discovered in the am as well. I mentioned each of these issues upon departing and asked if we could have a reduction in our price paid. The person on duty said only a manager could make the adjustment and they were not in. Never heard back from management. Upon reading other reviews, the wet carpet seems to be mentioned in more than just this review.
comfortable surroundings
Bybugkiller1958
June 23, 2016
I would tell all my friends about this location, close to Pigeon Forge
Convienent Location - avoid room next to elevator
ByMark in Ohio
June 19, 2016
Avoid room 118, the elevator pump is very loud. If you are a light sleeper you won't sleep well.