 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Gave our key/room to another customer
ByMWCL2121
June 27, 2022
While we were at our event.. the front desk gave our room to another guest. When we came back our keys did not work. When we went to the desk to ask for another key, we ran into two guests on the elevator that were complaining about going into a room with other peoples stuff in it. We ask what room and they said 303!! We said”That is our room!!” The girl at the desk lied to us and told us no one else had been in our room. When we caught her in a lie… she confessed. Mistakes do happen but these guys did not appear to care that other people were in our room with our personal belongings that we thought were safe and locked up! This hotel was dirty and run down…. It was not the quality I have come to expect with a Holiday inn.
Great Location close to Sports Complex
ByMikeyD_20
June 26, 2022
Very friendly staff. Great location close to Kauffman Stadium. Several restaurants near by. Comfortable bed. Good AC. Wish the bathroom was a little bigger. Pool looked decent although we didn’t swim. Ice & vending machines on each floor. Overall a good experience and the rates were pretty reasonable.
Great service plus EV charging.
ByJayVB
June 25, 2022
The bed was comfortable, the staff very friendly and professional, and I appreciated the EV charging stations in the parking lot. The only con was the loudness of the room's air conditioner cycling on and off.
Will not return
Bycastlelady
June 21, 2022
I reserved a handicapped accessible room. We've stayed here before and been happy with the room. This time, they said they only had one handicapped room and something was broken so we were out of luck. So why didn't they call and tell me? They had another room they said had grab bars. We were tired and hungry so took it. It had ONE grab bar between the toilet and bathtub. I can't get in a bathtub. I have to have a zero entry shower with a handheld shower wand. The toilet was not ADA. The bed was very high and I could barely crawl into it. The bathroom door trim and around the floor was filthy. There weren't enough towels and wash cloths for two people. The a/c was LOUD even on the lowest setting. Breakfast had no fruit. Did not have the overall variety that we normally get at an IHG hotel. Our reservation was for two nights. We stayed one and left. We will never come back even tho it used to be our favorite hotel in the area. It's really gone downhill.
We won't be back.
Bycastlelady
June 16, 2022
I reserved a handicapped accessible room. We've stayed here before and been happy with the room. This time, they said they only had one handicapped room and something was broken so we were out of luck. So why didn't they call and tell me? They had another room they said had grab bars. We were tired and hungry so took it. It had ONE grab bar between the toilet and bathtub. I can't get in a bathtub. I have to have a zero entry shower with a handheld shower wand. The toilet was not ADA. The bed was very high and I could barely crawl into it. The bathroom door and floor trim was filthy. There weren't enough towels and wash cloths for two people. The a/c was LOUD even on the lowest setting. Breakfast had no fruit. Did not have the overall variety that we normally get at an IHG hotel. The hallway carpet was really filthy. The front desk clerks were friendly. Our reservation was for two nights. We stayed one and left. We will never come back even tho it used to be our favorite hotel in the area. It's really gone downhill.
Great place to stay
ByBobafett0820
June 16, 2022
Was a very quiet hotel with friendly staff and great breakfast service. Would highly recommend anyone looking for a peaceful hotel to stay here
This hotel needs a complete remodel.
ByAmanda402
June 14, 2022
I have stayed at this hotel location several times, and this was the worst. They need a complete remodel. There were holes in the sheets along with stains. The shower was not clean, and the fridge was not even remotely cold. The cereal was better than the hot breakfast items. I do not recommend staying at this location and it is not in the best neighborhood either. Spend the money elsewhere for better quality.
Everything was outdated from the, Bathroom, to the furniture. The bed was old and uncomfortable you felt the springs through the matress.
ByN/a not applicable.
June 14, 2022
I was very disappointed with this particular hotel. It did not meet the standards that I am accustomed to from the holiday in. It did not feel like I was in a Holiday Inn. I did not feel like a valued customer. I felt underappreciated as a guest. I felt like my loyalty to the brand was not appreciated. The hotel needs to be renovated and updated sooner than later, and the staff needs to be trained on customer service. The staff did not empathize with my concerns nor did they offer any kind of solution. One lady named Cherokee offered me to check out with my wife and two children even after I told her I come from many hours away. They never acknowledged my IHG rewards membership.
Super staff and close to everything
Byboilermaker6903
June 10, 2022
This is the best hotel to stay at in the area. Close to everything and the staff is amazing. I highly recommend!! I have stayed here several times and everything has always been great!
We love IHG
ByElisa
June 06, 2022
We travel many miles per year and we will not stay any where else.
Showing its age, but still nice and comfortable.
ByBritonius
May 24, 2022
This location is showing its age, but still nice and comfortable. We had an initial misunderstanding with early checkin, but they resolved the issue and allowed us to check in. The beds were comfortable, the room was nice overall, but the carpets were a bit old and dingy, and the coating on the bathtub was coming off. The faculty was clean, and breakfast was good.
great services
Bycarter j
May 20, 2022
enjoyable stay , super clean , staff was super freindly