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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 538 reviews
95%
Recommend This Property

Ratings Breakdown

538reviews

  • 5 Stars
    435
  • 4 Stars
    65
  • 3 Stars
    23
  • 2 Stars
    9
  • 1 Stars
    6

Outstanding Service

By

January 23, 2017

From the moment I walked in I experienced service excellence. I was greeted with courteous and professional teammates in both the breakfast room and at the front desk daily. The room was clean and comfortable; I would recommend this hotel to others.

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Updated and Clean

By

January 19, 2017

I love staying at Holiday inn express . The staff is always friendly the rooms are very nice and clean ..

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Good location

By

January 18, 2017

platinumelite

Good clean place to stay. Nothing fancy, but very adequated for a quick night or weekend event. We would stay at this location again.

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After a full day of driving, great stay

By

January 13, 2017

platinumelite

Great Stay... great service... great sleep... Clean... Comfortable...

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Quiet room

By

January 13, 2017

club

Very impressed with breakfast kind staff fairly quiet room a little noisy by xway

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Comfortable and clean

By

January 12, 2017

club

Nice hotel, clean and comfortable rooms great staff

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Great Place to Stay

By

January 11, 2017

club

The staff was attentive and pleasant. The room was comfortable and clean. We asked for a later check-out and were given one. The breakfast selection was nice--there were fresh cinnamon rolls each morning!

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Great Stay

By

January 10, 2017

The receptionist was very cordial, parking was convenient and room up-to-date and clean. Our granddaughter enjoyed the pool, since it was the middle of Winter. Bed was comfortable, so we actually overslept.

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Excellent place!

By

January 10, 2017

club

The staff was very friendly and helpful. The beds were extremely comfortable. And the kids had a great time. The food was wonderful.

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passing thru on our way to florida

By

January 06, 2017

club

nice clean hotel with good breakfast for my husband
I like the cinnamon rolls
great customer service

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Great experience

By

January 06, 2017

club

Driving home unexpectedly instead of flying, we stayed at this hotel in Knoxville. Great experience. We arrived late after a long drive. Desk staff was cordial and helpful, offering us small quick prep meals on arrival. Room and hotel were outstandingly clean and fresh. Great place.

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Great Hotel

By

December 12, 2016

I stayed at the Holiday Inn Express and Suites Knoxville West - Papermill Drive for one night on business. Everything was great as all my stays at various Holiday Inn Express Hotels have been. I always stay at these hotels when traveling for business because they have always been constant in their service and I love the breakfast!!!!

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