Rated 4.7 out of 5 by 319
Rated 5.0 out of 5.0 by BCAGE99 GREAT: Two rooms booked
Great stay. Actually, of all the Hol Inn Express locations I've stayed, this was the best. We are returning each time we're in Knoxville, TN.
July 23, 2015
Rated 5.0 out of 5.0 by BCAGE99 Feels brand new! STAY HERE!
Great stay (had two rooms) and both were outstanding! This location was next to another brand hotel that our other relatives were staying. Our location, Knoxville West Holiday Inn Express, was better in all respects. I checked out both during our stay. Stay here whenever possible. I will return next year in April 2016!
July 23, 2015
Rated 5.0 out of 5.0 by Lucy0310 Customer service/great service/very comfortable
Enjoyed the stay here....rooms were clean and very comfortable...would stay again if in the area and have stayed at another Holiday Inn Express since this one. Both were top notch!!!!
July 21, 2015
Rated 5.0 out of 5.0 by bigcountry01 Highly Recommend
Great place to stay! Clean and comfortable. Friendly staff and a great selection for breakfast. My family will stay here again!!
July 20, 2015
Rated 4.0 out of 5.0 by lorimick Need to work on Noise Control
Overall this is a good hotel. It's clean and modern, and the staff is very polite. There is a lot of construction going on next door, which makes noise an issue. My initial room assignment was right next to the elevator and ice machine on the first floor. It was very close to the front desk, lobby, and breakfast area, across from the business center, and just down the hall from the pool and fitness center, so I felt there was too much traffic for there to be much opportunity for rest. I think the design could be better - maybe doors or something to separate the guest rooms from the public areas to make it quieter.
The staff was very responsive when I brought the noise issue to their attention, and they moved me to the 4th floor - but they put me in a room in the same relative position, so I was still right next to the elevator, which is not conducive to restfullness when the thing is "dinging" all hours.
The breakfast was good, it's nice to have hot food to choose, but the yogurt selections left a little to be desired - maybe I just hit it at a bad time and the yogurt had only artificially sweetened choices left, but some properties I have been to had both natural and artificial sweetened choices.
July 13, 2015
Rated 5.0 out of 5.0 by Texas1214 Great Visit
After driving for 14 hours with my wife and children, it was a welcome sight. I am a member of the IHG so I always stay at these hotels. This one was just as expected. Very clean and friendly staff.
July 9, 2015
Rated 5.0 out of 5.0 by Sailing50 Loved our room very comfortable bed.
The room was very clean and the bed was very comfortable. We will stay here again in the future.
July 9, 2015
Rated 3.0 out of 5.0 by TCav Yeah, I'll be back.
New. Modern. Standard King Room is a little tight for two people, but not too tight. The monochrome color scheme can be trying. The black TV stand/microwave stand/refrigerator housing/dresser is short on drawers, so if you like to unpack for more than an overnight stay, you might have trouble finding space. The appliances are also black, and in the dimly lit room with the monochrome color scheme, I wouldn't have known there was a microwave except for the bright blue "0:00", and reading the buttons was tough. I wouldn't have known about the refrigerator either except that I was looking for it where there weren't any dresser drawers.
It has wired and wireless internet access.
The TV service was from Comcast, so it had a good channel selection, but there was no Guide, so I spent a lot of time channel surfing.
The breakfast bar is abundant, but nothing is particularly good.
Hint: Even numbered rooms face the interstate. The road noise isn't as bad as the noise from the A/C unit, but in the winter, you might shoot for an odd numbered room.
July 9, 2015