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Holiday Inn Express Paris - CDG Airport

5 Rue du Voyageur , Roissy-en-France, 95700

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1243 reviews
89%
Recommend This Property

Ratings Breakdown

1243reviews

  • 5 Stars
    702
  • 4 Stars
    342
  • 3 Stars
    96
  • 2 Stars
    53
  • 1 Stars
    50

Chambre confortable, calme

By

December 26, 2021

club

Bonjour, nous avons apprécié l'accueil et la disponibilité du personnel lors de notre séjour à l'hôtel. Petit déjeuner copieux. Nous recommandons.

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Failure to measure up

By

December 24, 2021

On the website and in researching hotels, I chose this particular one because it reported having a shuttle service to and from the airport. I was traveling with extra luggage as I was transporting materials from a conference. When I dug deeper to find how to take the shuttle to the hotel, I found that Holiday Inn does NOT have a shuttle service, rather, they recommend using the airport's shuttle service which would have been impossible for me with my luggage and had to use a taxi. The taxi fee was 10Euro. When leaving the hotel, I asked them to call me a taxi to return to the airport. They said it would arrive in 2-3 minutes. I waited outside for 20. Then, he charged me 20E and when I asked why was the cost double, he said he was a private driver with the hotel. The woman at the counter did not advise me that she was not using a taxi service, rather a private driver with the hotel. He refused to provide a receipt.

In my account, as a member of this hotel chain, I asked for a room higher up and further from the elevator. I was put on the first floor, I did not ask for a different room because I was exhausted and figured at least it would not be near the elevator. When I arrived to that floor, I discovered it to be very near the elevator. This would be the first time staying with a Holiday Inn where someone did not read (or honor) my requests when assigning me a room. I took the room because of fatigue and jet lag and had zero energy.
I proceeded unpack some and get comfy to relax before going to dinner. I noticed there was no coffee in the room for the morning. They had a note in the room to call the front desk if I wanted the "coffee kit." I called and they told me I had to go back downstairs and pick it up myself. Again, not the standard of care I was used to receiving from an IHG hotel.
After settling in to do a bit of work, I noticed several stains on the carpet and it was obviously dirty, and thought they really need to replace the carpet. I put my shoes back on; so much for getting comfortable.
Not a huge deal for me, but the shower door failed to prevent water from leaking out of the shower since the rubber strip was falling off the door.
I cannot remember a more inconsiderate hotel stay and lack felt misled of the claims of the service expected from the Holiday Inn.

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la formation ne serait pas inutile

By

December 16, 2021

merci de lire les commentaires communiqués auquel j'ai répondu et pire envoyé à votre service clientele

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Clean, comfortable, easily accessible

By

December 15, 2021

club

For an « express » hotel, staying only one night, we were pleasantly surprised by the quality and organisation of the hotel. Very clean rooms, great bedding and polite and helpful staff. We would definitely use this hotel again when transiting through Paris.

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good for an airport hotel

By

December 13, 2021

club

there is a restaurant. Normally there are no restaurants at Holiday Inn Express

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Je recommande l’hotel

By

December 12, 2021

club

J’ai passée une nuit à l’hôtel je le recommande vivement

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Guest review

By

December 11, 2021

platinumelite

Great breakfast vvvvbvbhhhhhjjhhhvvvvvvvvvvvvvvvvvvbbbbbbbb.

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Superbe Hotel

By

December 10, 2021

Chambre spacieuse très confortable,
Hôtel proche de l’aéroport, très appréciable pour prendre un avion très tôt le matin. Personnel à l’écoute et très sympathique. Je recommande

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Pet friendly

By

December 08, 2021

Easy access from airport.
I was travelling with my pet, who was welcome here.
Great amenities available at a reasonable price.
Thanks

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Schönes Hotel für kurze, aber auch etwas längere Aufenthalte

By

December 05, 2021

Ich war nur eine Nacht in diesem Hotel, der freundliche und aufmerksame Service der Mitarbeiter, das schöne Zimmer und das bequeme Bett haben aber einen guten Eindruck hinterlassen. Die Nähe zum Flughafen oder Bahn oder shuttle macht das Hotel zusätzlich attraktiv.

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Hôtel réconfortant

By

December 05, 2021

Bon hôtel après une très mauvaise journée du à une annulation de vol avant de récupérer la valise le lendemain….

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Great location, polite staff, curious about bathroom amenities

By

December 03, 2021

The hotel was in a great location a short walk to the airport train/shuttle. The staff was very polite. I was just confused why the bathrooms didn't have a hairdryer, bar soap, hand lotion, individual shampoo and conditioner, hand towels or face towels? The staff said it was because of COVID but, I had been traveling for a few weeks staying in different hotels (even another Holiday Inn in downtown Paris) and all the others had hairdryers, shampoo, conditioner, lotion, hand and face towels, etc. Very strange.

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