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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

3.8

based on 636 reviews
71%
Recommend This Property

Ratings Breakdown

636reviews

  • 5 Stars
    300
  • 4 Stars
    116
  • 3 Stars
    63
  • 2 Stars
    78
  • 1 Stars
    79

Close due to construction

By

October 07, 2019

The hotel should be closed due to the amount of construction going on. To top things off the elevators were no longer accessible mid morning Saturday and wouldn't be available again until after our checkout on Sunday.

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Really liked the updates

By

October 01, 2019

I've stayed at this hotel a few times before and I have never had any issues, but I really like the remodeling they are doing. It wasn't completed yet, but looking good!

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They are remodeling

By

September 29, 2019

platinumelite

The hotel is in the middle of a remodel and it does not mention that on the website anywhere. The current rooms are old and have mold in them. Do not stay here until they have finished the remodel.

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Bedsheets

By

September 19, 2019

Bedsheets were not ironed and my comforter was dirty on the top. My bathroom towels were also stained.

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Help

By

September 18, 2019

Not hot showers and the hole building had holes and underconstruction and ghetto workers

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Good place to stay

By

August 30, 2019

club

This place is close to my daughters home so she did not have to drive far. The room was nice and environment was quiet. I would of like to have no slip decals in the bath tub. The pool was very nice for a hot day. Very nice.

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Good stay

By

August 23, 2019

club

Very close to sea world clean place and nice associated

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Much needed rest

By

August 20, 2019

platinumelite

My wife and I needed some time away from the kids and this stay did the trick. Only wish I could have stayed longer.

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Disappointed

By

August 08, 2019

club

We got there and our toilet was leaking, there was no running water for two days as they were doing remodeling but never informed us when we booked hotel, they didn’t even offer complimentary water for guests- we had to buy our own water! We had to clean the pool ourselves as there was no staff on site then to do it. So disappointing!

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Disgusting!

By

August 06, 2019

My room was in very poor condition and bathroom shower was dirty and gross. The lamp shades are torn and have holes. The curtains we're dirty and wouldn't shut properly. The tv / refrigerator console was so terribly old and completely scuffed up. This was a most horrible experience!! I would think that being in a handicap accommodation would at least be clean. This hotel is not worth the money spent to stay here. Not to mention that the luggage cart was also broken. Please CLEAN and FIX the issues that give the hotel a bad name. We will not be staying here again nor recommending it . I will inform my colleagues to find better accommodations as well. This place was a nightmare!!

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Renovation and Poor facility

By

August 02, 2019

club

I contacted Customer Service at IHG about my experience

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clean and confortable room and great breakfast

By

July 30, 2019

Enjoyed two night sleep in clean and comfortable bed. Breakfast with great quality!

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