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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 774 reviews
93%
Recommend This Property

Ratings Breakdown

774reviews

  • 5 Stars
    457
  • 4 Stars
    239
  • 3 Stars
    46
  • 2 Stars
    11
  • 1 Stars
    21

Excellent staff

By

April 23, 2017

club

This is a Holiday Inn Express. It gives what you expect from this chain however the staff are very good. Always friendly and whenot a problem is reported they deal with it immediately.

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Great service.Comfortable stay

By

April 21, 2017

club

Well done to the staff you made our stay comfortable and as we expected it.
Very happy with our stay.
Breakfast very good.
Housekeeping team are superb making our room fresh and clean everyday after a very busy family day out.
Will be back again and highly recommend Holiday Inn Express Stoke on Trent .

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Good stop over

By

April 21, 2017

club

After staying in a family room I was slightly disappointed in the size of the room. We travelled with two small children which meant we also had a cot. This restricted the space in the room greatly.

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Fantastic service

By

April 21, 2017

From the moment we checked in staff were very friendly and helpful nothing was too much trouble would definitely stay again.

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Comfortable with a good breakfast

By

April 20, 2017

club

Clean and well equipped rooms, courteous staff and one of the best value hotel breakfasts I've had in a long time.

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Good Holiday Inn Express hotel

By

April 20, 2017

This hotel gives you the usual Holiday Inn Express experience. Good size rooms, not too many frills, extra or personality but a good experience nevertheless.

Bed was comfortable. Good choice of pillows. Bathroom was OK although I'd like higher pressure from shower head. Toiletries supplied all fine.

Sofa bed when used as sofa not super comfortable. TV either didn't have HD channels or they were not at usual numbers.

Breakfast was OK. Considering it's included, not much to protest about but not as much choice as an Holiday Inn for instance.

Only real issue was when we got to hotel initially and we were sent on our way by police as access to area was blocked due to football match.

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Good hotel

By

April 20, 2017

club

Pleasant stay as always, a nice hotel and well placed for visiting Alton towers, we will return again later this year

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Great Stay

By

April 19, 2017

Great experience with Holiday Inn Express Stoke on Trent. No issues at all. Would reccomend to everyone.

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Not clean

By

April 18, 2017

club

Not good breakfast area very disappointing not cleaned very well

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Great service

By

April 16, 2017

club

Value for money and great service. Location is in 20min drive fron Alton Towers and the M6

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Very relaxing and comfortable stay

By

April 16, 2017

club

Very nice express hotel. Compact but comfortable family room. Very clean and nice modern facilities. Staff very friendly and helpful.

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Excellent Customer Service

By

April 14, 2017

Had an issue on check-in which was my error. Danny and colleagues sorted quickly and efficiently. Great hotel, great staff, great location, great service.

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