 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.4
91%
Recommend This Property
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Comfortable
ByRandall1969
August 09, 2016
Great customer service with friendly staff. Everything about the stay was above average. The only issue I have is with the workout facility. There was not much to do besides a couple of cardio machines which leaves the more serious trainer like myself with nothing to do. No free weights etc.
Outdoor pool being overhauled
ByHagar fan
August 09, 2016
We have stayed here numerous times. This stay was frustrating that outdoor pool was closed. The main reason we went over night was to get away and relax by pool. No mention of this when reservations were made.A waste of points/money in my eyes.
Stay was average
Byjakejames
August 06, 2016
outdoor pool needs complete.
staff could be more friendly.
staff should not be using hotel for personal leisure
food was old and over cooked
bed as good.
room was clean.
room was relaxing.
Overpriced and rundown
ByEvanNDT
August 04, 2016
-Front desk was not very friendly
-I booked multiple rooms for my colleagues for work purposes and was told how annoying it is when there all under one room...
-wifi was slow and unreliable, used my mifi most of the time
-windows were leaking thru the drywall onto the a/c, explains the moldy/musty smell.
-kids running down the halls all night long
-room was very outdated, havent seen a room in along time that had the sink outside the bathroom.
common areas seemed clean
ample parking
great getaway
Bydanno2013
July 29, 2016
another relaxing getaway on free night.would have used outdoor pool if it wasn't down for repairs.website posted pool shut down and I appreciated knowing in advance.excellent night's sleep,as always friendly staff
Great place to stay
ByJsu358
July 25, 2016
Easy to find, friendly staff and clean facility! Will definitely return when in the area!
Great Vacation
BySofakingAwesome
July 23, 2016
Stay was was expected. attentive staff, pool; was good. location was not too hectic and still close to everything
Excellent and friendly staff, great location and overall very confortable
Bystarz335
July 21, 2016
Great fun for families with kids and good quality breakfast.
Could be better
ByRod N
July 20, 2016
Fairly good value given tourist nature of wisconsin dells, however given the hotel's outdoor and indoor pools were being reconstructed a bit more could have been done to compensate. What was offered was some money off coupons that felt like they would have been given in any event and not because of the pools being closed. Other dells' hotels offer free waterpark passes which would have been appropriate in this instance. The free breakfast is a bonus relative to other dells' hotels but the quality is not the greatest nor the healthiest, but it was adequate and a welcome start to each day.
needs work
Bydells2915
July 18, 2016
Booked this room with points. I have stayed on this property several times. My observations lead me to believe it is continuing to decline in cleanliness and guest service standards. It did not meet my expectation.
I was aware when booking that the outdoor pool was under construction. What I was surprised by is the amount of garbage that was in the pool. You can clearly see the outdoor pool when you are inside the hotel. There were multiple empty chemical gallon jugs and cans floating in the water. And a beach chair.
The room was clean and is what I expect from a Holiday Inn.
The breakfast was chaos. I realize this is in the WI Dells however, I was really surprised by this.
- very sticky tables and not in very good condition.
- gross carpeting. Visibly dirty and food debris was everywhere. Food debris under table bases which leads me to the conclusion regular detail cleaning is not happening.
-both garbage cans overflowing. At one point the breakfast attendant shook them to settle the contents. Very off putting form a guest perspective. She was banging them around and they were hitting the wall. I perceived it as a cost saving measure or otherwise too cheap to change them out.
- several food items were empty. All of the omelets and sausage patties were cut in 1/2. I have never seen this at any other Holiday Inn.
Good Location and Service, but Bit of a Beetle Problem
Byswanssy
July 11, 2016
We chose this hotel for our stay in the Dells due to the good location and the 2 pools for the kids. Unfortunately we were fairly disappointed.
Upon arrival we were told that the outside pool was not in service due to a pipe burst and wouldn't be fixed for about a month. This was a bummer for our kids but the indoor pool was still open so it wasn't a total loss.
After our 2nd night there we woke up and saw bugs crawling on both mattresses of our room. I caught one in a glass and immediately took it to show the front desk. The manager responded quickly and assured me that it was not a bed bug but that they would call pest control and we could move to a new room. I agree it was probably too big to be a bedbug but it was still rather unsettling and we gladly took a room on the top floor.
The new room was fine until we went to use the disposable wrapped cups and inside the wrapper was a dead bug.
The staff did their best to make up for these problems and were very nice but we would probably not stay here again just because of the bug factor.
Great service, no outdoor pool
Bylce67
July 10, 2016
I was happy with the hotel and staff, but very disappointed about the outside pool. Would not have booked if I was aware of it being worked on. We were in the watercapital of the world and our hotel had the outside pool closed. Ugh! With 2 kids, not happy.