 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Family friendly
Bymjdoes
May 24, 2017
This was our first day. Front desk Courtney was very helpful and friendly. The pool was great!
Good experience
ByDoubled41
May 21, 2017
Very clean and comfortable staff friendly and liked location.
First stay in Wisconsin Dells
ByRetired
May 21, 2017
My husband and I drove a long way that day. Our first look at the Dells. We needed info on shopping, eating and local attractions. The front desk supplied that and more. They solved our problems with cell and Wifi. They were concerned that our stay would be a good experience. Kudos to them.
Nice Hotel
ByBryan26
May 21, 2017
Quiet, clean, plenty of amenities. The air conditioner controls were a little wonky and they could improve what they offer for breakfast, but otherwise very nice.
My birthday
ByMegan
May 17, 2017
I came into the hotel not know what was in place for me. Yon entering my room it was beautiful decorated with a not from Ben that said have a wonderful weekend. Omg that made me feel like your only customer. That's awesome.
The only thing that was a slight disappointment was no biscuits and gravy. Everyone in my group was looking forward to those to find out it's no longer available.
The hotel was a construction site but friendly staff.
ByAFuturePOTUS
May 16, 2017
Too much noise across the hall from room. Construction work being done on threshold of doorway. Construction workers everywhere including the pool area. Had a late checkout scheduled but, room attendant said he didn't get the message... Hmmm. I did get 1000 extra points for billing error. Military discount was not deducted even after mentioning it at reservation creation, at the front desk upon arrival and showing my military I.D. The toasters were not working well and needed replacing.
stay was good, but one complaint
Bysupdave
May 12, 2017
Unhappy with housekeeping. WE stayed 2 days but did not receive housekeeping for our room. I did not leave do not disturb sign on the door, so there was no reason not to clean and service our room. Not happy upon returning to our room after a day of touring the dells with no cleaning and no fresh towels or soap. I told the person at the front desk but I was told that housekeeping was already gone. No apology, and the only thing he could do was give us some more supplies for the room. Maybe I should have asked for another room. Staff was friendly but did not address the issue.
Off Season Dells HIE
ByBCInc
May 09, 2017
Good value for business in the off season but not for points stays
Felt like home
ByBorn2travel
May 05, 2017
So nice to be surrounded by people who make you feel welcome and really mean it. Never felt like we were an interruption of the front desk when we had a question or
2(or 3). Housekeeping always said hello and
smiled when we walked down the hall.
The manager greeted us, and the gentleman in
charge of the breakfast area was tending to it like it was his own home! I wish I remembered
everyone's names. There was even a
note in our room to enjoy the rest of our
stay. WOW! They all WOW-ed me!!
Nice hotel with good rooms
ByPanda44
May 02, 2017
Enjoyed our stay for one night at the end of April. Staff were very nice and helpful.
Stay
ByNessa
April 30, 2017
I loved the hotel. The location was convenient. The staff was very helpful in changing our room location to suit my mother who was traveling with us. The pool on the other hand was a little cool. I feel they could keep it warmer. I would have swam then. It was way to cool for my mother. She has metal rods in her back and arm and can't tolerate to cool of water
Quiet and excellent breakfast selections
ByMontana45k!
April 28, 2017
Lots of different breakfast selections - hot and cold. Certain items are available 24 hrs. Comfortable bed, quiet room. Great TV selections.