 Guest Reviews
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67%
Recommend This Property
Overall Experience 3.7
67%
Recommend This Property
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Open Gallery
Great employees - poor facilities
Bydoubledz
June 08, 2023
Although the employees at this facility are hard working, friendly and dedicated, management or ownership has not brought this hotel back to acceptable standards since taking over this hotel. Hotel location is good relative to the gulf beach and ample free parking is provided. The rooms have a very musty smell. Very outdated furnishings. The interior color scheme is dark and depressing for a beach resort. The swim-up bar pool was in poor condition and closed for the last two days of visit due to reconditioning/repairs. Ants all over the tables at Beach bar. The room bathrooms are difficult to maneuver due to being extremely small. The sink faucet was so undersized you would have to place your hands against the back of the sink basin in order to access the water stream. The rinse station to wash off upon returning from the beach utilizes rubber washing machine hoses in combination with the cheapest water valves Home Depot offers. The wood decking are at the rinse station is deteriorating.
Waisted time
ByMoreVela
June 05, 2023
I spent too much time trying to correct someone's or a system mistake on our reservations that took hours away from enjoying time with my wife.
Great Service and Excellent Experience
ByRay2023
June 02, 2023
Was able to check in early. Great amenities, with a short walk to the beach. Loved the cabanas and swim up bar along with the different types of outdoor games.
SPI trip
ByManny
June 02, 2023
Great Access to Beach, just check your bill and make sure it’s correct.
Lots of renovations needed
By
May 25, 2023
I believe this property needs a major make over and need pest control and this property needs more professional Management team. The atm was broken all weekend long and nothing was done to fix it. My family paid for 30 rooms.
Phenonemal Staff and Service
ByLarry1024
May 22, 2023
We had a most enjoyable recent stay at this facility. The GM, Rene, the GM, was very helpful and has a great team in place.
Jose, the front-end manager, had a tremendous can-do attitude and I won't be surprised for him to get promoted to GM. A perfect example was in the course of sharing a request with Rene, Jose overheard my request and advised that he had just taken care of it. I mentioned to Rene, "You better watch out as Jose will take your job" with Rene responding "That's what I want. What a great example of Rene's leadership.
While we were checking in with Chantal there was no bell service but again Jose overheard our dilemma and said that he would take care of it. Before I knew it he and Chantal were at our vehicle with two racks and took our luggage to our room. This was most helpful as I am 70 years old with heart and kidney disease.
Chantal was very helpful and always had a smile. I would be remiss if I did not include Mike in Maintenance as he was most helpful in a couple of our needs late the night of our arrival.
Nancy in the restaurance had a perpetual smile. After breakfast I moved to the other side of the bar to do some work and Nancy made it a point to ask me if I would like something to drink.
The morning we left the bell service was not in yet so Jose had someone in maintenance go to our room and took care of bring down and loading our luggage. I believe his name was Ely and he was most helpful as well. Please confirm who was wodking at 9:40 AM CDT the 21st to confirm his name so he can be commended as well.
As a business owner, we train our team to be exactly as Rene has done with his team.
Thank you for such for an enjoyable stay and please convey my appreciation to Rene and the team for a :job well done".
Technology training
ByPEna27
May 20, 2023
I was very impressed with the hotel. Very clean and very close to the beach. It was very enjoyable. Next time I am taking my family for a weekend getaway. It was very relaxing and The pool water was very warm, Very,very, nice
Stay at Holiday Inn Resort on South Padre Island
ByMary 81
May 18, 2023
The hotel was undergoing renovation and that was not a problem.
The staff was very nice and accommodating but our stay there was not up to the IHG standards we have experienced before.
The hotel advertises Wi-Fi but it was not available in Tower B (where we were staying) for the whole time we were there.
I went to the front desk every day and asked about Wi-Fi and was told that either it was being worked on and should be up soon or it was up and running. (no it wasn't in Tower B). If we wanted W-Fi on our tablets we had to go to the lobby to log in to Wi-Fi but on returning to the room it was not available. When clicking on Wi-Fi in "settings" the curser kept going around. When it stopped "does not recognize IP address” came up.
When asking where to find breakfast I was directed to the outdoor bar and grill behind Tower B. Not a problem except for the birds (grackles and seagulls) landing on the tables, including mine. I had to continuously wave them off. My spouse was attending a legal seminar which included breakfast and lunch.This was served served in the main building.
Thrusday evening when we returned to the hotel after dinner we asked at the desk if there was any indoor dining in the hotel for the next day. We were told that we could go to the bar and place an order. Our food would be brought to the area adjacent to the bar which was set up for dining.
On Saturday morning the rains began. We had to walk over 300 feet in the rain to get to the main building. Early Saturday morning there had been a tornado nearby, rain was falling and the main road onto the island was closed due to flooding. We decided that we would get ready to go so when the road opened we could get off the island and get home.
We arrived on Wednesday and left on Saturday instead of Sunday as planned because of bad weather. However, we had to pay for the night we were not there.
We were not at all happy with our stay at SPI Holiday Inn Resort.
Comfortable beds, restroom too small
ByEly1118
May 17, 2023
Everything was excellent except for the restroom, it is way too small. Definitely will go back but preferably in a room where restroom is more spacious.
Beach access but that is the best thing about it.
ByLSR1
May 15, 2023
There are tons of hotels on South Padre. I would avoid this one.
quick local vacation
BySally2018
May 12, 2023
Wanted a beach experience and peace of mind of being local and far enough away to have time with family.
Great Hotel - Lacking Customer Service
ByEli A.
May 12, 2023
This is a great place to stay. Great amenities to be able to relax by the pool and have a drink. This location has access to the beach. However, lacks customer service from the front desk staff.