 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property
Overall Experience 4.2
80%
Recommend This Property
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Guest Reviews
Hotel Indigo Austin Downtown - University
Great stay, but.....
ByCLJohnston44
December 21, 2020
The location was great, close to restaurants and extremely walkable. Austin appears to have a homeless problem, was a a little surprised by this. Hotel appears to keep front entrance pretty clear, My only issue with this location was the excessive dog barking. If you are going to allow animals I would recommend folks control their dogs and the hotel enforce this. It was pretty loud and if I would have known would have requested a floor without dogs.
Location
ByGood times
December 21, 2020
Location is good near downtown. Hotel was comfortable. Due to covid indego amenities were all closed and had to check in through holiday inn. No room service available during weekdays. Somewhat understand.
Worst Check In Experience Ever
ByAustin
December 16, 2020
Check in process took me an hour and was a huge hassle. It was very confusing to find the parking and the multiple cards to operate the garage,room door, elevator were not labeled and way too confusing.
Ok
ByThill
December 15, 2020
They need to learn what ihg members expect and the type of service they are used to!
Nice Room poor customer service
ByCaribbean
December 02, 2020
Hotel and room was nice but upon check in I requested tooth brush and tooth paste and had to come downstairs to requested again after 4 hours. I called again to request shower cap and still I had to call twice to requested, I had to take the shower without the shower cap because I couldn’t wait any longer.
On top of that the the sink was clogged and I called again.
Customer service was very slow, even though the hotel was low in occupancy.
I went out and I arrived at the hotel around 1 am and my friend wanted a room and there were no one at front desk.
Great Location
ByToyota Man
November 30, 2020
The Hotel Indigo is in a prime location in Austin, TX. Easy access to the Highway and local streets made nice for traveling. The staff is always helpful with any inquiry.
Great location
ByLexi
November 24, 2020
Nice clean and perfectly located to walk about 6th street and surrounding area . Tastefully updates and had the Austin vibe
Disappointing. Park elsewhere.
ByDisappointed traveler
November 24, 2020
While we stayed at this hotel we parked at their deck fro $30 a day. The second night our car was towed. The front desk said it was probably for double parking. This is impossible as there are no stripes painted for spaces.
Horrible service will never stay here again
ByKim29
November 24, 2020
Austin was great However it was ruined by this hotel stay they offer free parking just to have your car towed and having to pay another 300 dollars.
Do not recommend
ByKam7
November 23, 2020
The bed and shower were comfortable which is important. The staff was not very intelligent and seemed confused about the protocol of their own hotel. I booked a room at the Indigo, they tried to give me a room at the attached holiday inn express, which was surrounded by very questionable and shady looking people. Finally, they gave me a room in the Indigo hotel. The staff seemed confused the entire time and did not seem accommodating when I would get catcalled and verbally harassed in the lobby of the hotel. They were busy gossiping and chit chatting rather than having awareness and taking care of their guests. Would never stay here again and DO NOT RECOMMEND.
Review
ByAlbeaty
November 19, 2020
Great big room and really quiet. Very nice decor and friendly
Great new and clean hotel
ByTiffanyN2018
November 18, 2020
The hotel is very nice and updated. I didn’t quite care for the loud music at 7am on Sunday morning but that’s okay. I enjoyed my stay.