holiday inn express & suites Bridgeport - Clarksburg

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ByTaein

tháng 7 15, 2025

The staff were very friendly, and the breakfast menu was excellent.

Pleasant experience as always

BởiCole

tháng 7 08, 2025

Pleasant stay as always, room was clean and quiet. Staff here really go above and beyond for the guest experience like informing you about events and restaurants etc in the area. Additionally it’s the little things that matter, like lemonade in the lobby, offers for rewards members etc. Staff are always friendly upon arrival or if any issues arrive

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ByKristen

tháng 7 02, 2025

After our original hotel gave our rooms away to someone else, we were directed to Bridgeport Holiday Inn Express. We are so happy that we ended up there.
Justin at the front desk was amazing and did everything he could to make up for the terrible service at our other hotel. He was AMAZING!
The ENTIRE staff was friendly and always greeted you with a hello or have a nice day!
The rooms were clean and beds were comfortable. The breakfast was very good.
We highly recommend staying here!

ByDadew1221

tháng 6 30, 2025

Good location to relax!

BởiLWood

tháng 6 23, 2025

Nice staff, clean rooms, convenient location, good resting. I know where I'll stay next time I pass through!

Best Hotel Experience Ever!!

BởiBig Daddy

tháng 6 15, 2025

It is so hard to say it was a perfect stay, but it was!!! I would absolutely recommend this hotel to anybody!!! If you want the stay of a lifetime , this is the place!!!

Absolutely Perfect

bằng cách

tháng 6 10, 2025

Everything abou this location was absolutely perfect! The hotel and room was immaculate, very clean. The staff was beyond friendly! The pool and hot tub was also clean and relaxing. The bed was so comfortable and the breakfast was delicious! We will definitely be back the next time we are in West Virginia.

Poor service and unprofessional sotaff.

Bởi Sheree

tháng 6 09, 2025

I would give a zero, but that is not an option. We had a reservation with a wedding block and I had called earlier for an early check in (1:30pm) and was told that this specific time should not be a problem. We had planned based on this information and did not arrive ready for the wedding (we had traveled). When we arrived (1:15ish), the young gentleman working the desk advised that the cleaning staff was on lunch break, our room was not available, and there were eleven (11) guests ahead of us to get their rooms and it was unknown when our room would be available. Since we were 11 behind in the queu, it was assumed that our room would not be available at normal check in time (3:00pm). The cleaning staff was sitting in the common area having a loud, fun time on their lunch break while guests were waiting - they were in no hurry to take care of the guests. The receptionist would join them, occasionally to join in their fun. When it was going on 2:00pm and they were still on their lunch break, my husband and I cancelled our room (to which the receptionist said he could not do, but we told him to sell our room to someone else) and went to another hotel in the complex (where we were greeted with friendliness and professionalism.

Improvements could be made by staggering lunch times for the cleaning staff, so that rooms could be cleaned on a continuous basis; the staff should not be having a loud, fun time in the guest common area; and the receptionist was not equipped to handle a complex situation.

I called the Manager (Ashley) as I was told to do on Monday (after the stay) and another individual answered the phone, took my comments, and promised that Ashley would call on Tuesday. However, it has been a week and no return call from Ashley (lack of customer service and professionalism).

Yes, I was going to ask for a full refund since no one gave us confidence that we would get our room and that we had to pay for other accommodations. And, I am still requesting such a refund.

Clean, friendly hotel

ByLaurie B

tháng 6 09, 2025

My overall experience at this hotel was very good. It was super clean and the beds were so comfortable. The staff at the front desk were extremely helpful and friendly. The breakfast was fully stocked and delicious.

Easy on-off to I-79

Bằng cáchchiến binh đường bộ

tháng 6 03, 2025

Very convenient to I-79. Walking distance to a few restaurants and a good walking path. Very friendly staff and clean rooms.

Excellent stay in beautiful, clean hotel

ByKelly Rex

tháng 6 02, 2025

This hotel provided a stress free, relaxing stay in the beautiful west Virginia mountains! Friendly staff, clean room and great location right off interstate with Starbucks across the street! The Meadowbrook mall is very close with Target and a movie theater. My son & I enjoyed our trip. Wonderful memory

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BởiMarcum

tháng 5 17, 2025

Có một trải nghiệm tuyệt vời ở lại. Rất thích sự liên quan của việc ở bên hồ bơi và bồn tắm nước nóng. Phòng và địa điểm sạch sẽ. Nhân viên thân thiện và hữu ích. Khách sạn nằm liền kề với khu mua sắm và nhiều lựa chọn ăn uống.