Holiday inn express Chapel Hill

Bad Parking

BởiPhil

tháng 7 15, 2025

Third party charge via QRCode for parking, add it to bill or have a third party rep present.

Charge for parking

BởiUpset

tháng 7 10, 2025

I would not recommend this hotel to no one secondary to parking is separate from the hotel and cost is 11.95 per night on top or hotel rate between 126$ to 150$ during the week so I could only imagine what the price would be on the weekend..... my advice is to look for another hotel

100% DO NOT RECOMMEND

ByNotmystyle

tháng 7 09, 2025

Of all of the IHG properties we have stayed in this one has to be the poorest managed. I despise having to give bad reviews, but this time it was unavoidable. The couch was heavily stained, as was the couch bed mattered, and tub. The carpet appeared to have not been vacuumed recently as there were bug bodies and dirt everywhere. The shower curtain was torn in multiple places by the rod. The printer was out of ink. The most infuriating thing was having to pay for parking, but it was NEVER listed in the reservation as it has been at previous places we have stayed within the IHG company. Finally, and the least important item, we did not receive our points holder gift bag even though they were visibly made and ready at the checkin desk.

The Great Experience

BởiButch

tháng 7 05, 2025

Everything was great and every person was very helpful and accomadating.

Good location - poor customer service

ByEl Loko

tháng 6 25, 2025

Create a hotel review.

Good location and clean facility , but the front desk customer services experience was terrible, whoever was at the desk that night had a terrible attitude didn't even bother to greet us, and talked to us in a rude tone. I was not greeted as platinum member and didn't even get the welcome bag

Dịch vụ khách hàng tuyệt vời

ByDb123

tháng 6 24, 2025

I was enjoying a peaceful stay until the 2nd day when I was rudely awakened by a group of young guys shouting, slamming doors, and being obnoxious outside my door at 5 AM. One call to the front desk helped resolve that issue. However, the next day just after midnight the same wild bunch of rude young guys began slamming doors, running in the hallway, shouting and banging on doors. I called the front desk, and security came up to speak with the group. The quieter environment only lasted about 30 minutes until the group of rude guys were back up to their antics. Since it was now going on 1 AM, and I had to be up at 5 AM for work I called the front desk again. The attendant said she would call the police. That finally got the attention of the rude guys because things calmed down afterwards.
The hotel staff acted quickly to all the calls I had to make. It wasn't their fault a bunch of guys old enough to act better couldn't behave.
The hotel manager gave me bonus points for all the aggravation and inconvenience.

Trải nghiệm tuyệt vời!

ByYates

tháng 6 23, 2025

Friendly staff members and excellent service! I really enjoyed my stay there.

ByMimi

tháng 6 20, 2025

The room was fine. Charging for parking is not ok. Pay for the room, of course. Breakfast was ok, but charging for parking is ridiculous. Won't be back here. Personat front desk less than friendly, perhaps she had a bad day.

Nơi tốt nhất để lưu trú.

BởiKelly

tháng 6 19, 2025

I travel for work and this hotel location was the best by far. The customer service from check in to check out was fantastic. The room was clean, comfortable, spacious and the water temps and shower pressure was great. Breakfast options were good and the food quality was some of the best.

Túi hỗn hợp

Bởibob1

tháng 6 11, 2025

Nice overall appearance. Some detractors: there was a large blemish on the bathroom door, the shower control fell apart in my hand, the room seemed a little humid (impacted sleep quality), and learned upon check-in that I had to pay $11.50 a day for parking :(

I was able to figure out the shower control (the thing you pull up on to get water out of the shower head). The screw came unscrewed, but wasn't easy to thread back through and screw back in. I could have called for maintenance, but was in a hurry, and don't like people in the room when we're not there. It would have also left me shower-less for the day.

As for parking, seemed very limited - hard to believe there was one space for each room. Perhaps why they charge, but not like anyone else would have any incentive to park there. Definitely not in a downtown area - rather rural in appearance. To be fair, the website did disclose this, but I never would have thought to check. Had never paid for parking at HI Express before - and frankly, will never again!

My usual hotel - with a pool (this one didn't have) was closer to my destination, but sadly not cost appropriate for my last minute plans.

Great stay for the value and comfy amenities

ByGpec

tháng 6 05, 2025

Had a great time staying at hotel for a visit to Chapel Hill for a wedding. Would definitely stay again!

Phí đậu xe $11 /ngày tại địa điểm Chapel Hill này

BởiCKDK

tháng 6 03, 2025

Như những người khác đã nêu, có $11 phí đậu xe mỗi ngày. Trang web có "bãi đậu xe mở" được liệt kê và sau đó sau khi bạn đặt chỗ, bạn sẽ được thông báo nếu tính phí này. Khách sạn này nằm trong một khu phố và ihg đã cho phép bên thứ ba tính phí khách hàng của mình.