holiday inn express & suites Galveston West-Seawall

Outstanding staff made this a great stay

Bằng cáchtri ân người thân

tháng 7 17, 2025

The caring staff here go beyond simple hospitality to welcome guests. I booked the room for special-needs relatives who were celebrating a birthday at the beach. The front desk team was awesome to work with in advance of my relatives’ arrival, and they and the housekeeper went above and beyond to decorate the room with candles, towel sculptures, and flowers. My relatives said that everything was perfect about their stay: they were comfortable, felt safe, and loved the welcoming team at the hotel. We will definitely book here again.

Làm cho tôi cảm thấy như ở nhà

ByMimo

tháng 7 12, 2025

I spent 2 weeks at this hotel. Worked remotely from my room in the mornings, and attended personal business in the afternoons and evenings.
I got to know all the hotel staff and basically became friends with them. They were all nice and helpful. Price was reasonable, room was clean, bed was comfortable and most of all I felt safe.

Đừng ở đây

Bởibà

tháng 7 12, 2025

This hotel is very old, outdated and not in good shape, and then there are the roaches that come out when it gets dark

ByMo Mo

tháng 7 11, 2025

Our 3-night family stay had a small issue at the start, but the front desk staff and Kayle handled it with professionalism and care. They did their best to accommodate us and made sure we were comfortable for the rest of our stay. The last two nights were great — clean, quiet, and relaxing. We truly appreciated the warm service and thoughtful follow-up from the team. Thank you!

TÓM TẮT

ByMorgan

tháng 7 06, 2025

It was very close to the beach which was nice. The staff were okay but don’t really acknowledge you much. The parking lot was very tiny and hard to find space. The room was very big and clean.

Old Hotel that needs to be completely renovated.

ByChris

tháng 7 05, 2025

This hotel is very old, and smells terrible (the entire hotel smells like mold and mildew). I have stayed in multiple IHG Holiday Inn Express and Suites all around the U.S., and this one by far doesn’t meet the IHG standard. There are stains all over the carpets, tiles broken in the room with cutting hazards, the locks on the doors were hanging on the door by one screw (3 missing) and all sorts of others issues to write about. The breakfast pancake maker was broken. I did not expect this hotel to be in this condition when I booked the stay.

Đáng đồng tiền bát gạo

BởiBluesky

tháng 7 04, 2025

Staff is friendly and attentive. Premises is clean with plenty of parking. Easy access to the beach. We loved our overnight stay here.

Leaving for a cruise

ByHeavy

tháng 6 30, 2025

Great price for a 1 night stay before leaving out on our cruise.

Ở lại khó chịu

BởiNana9

tháng 6 28, 2025

I would not recommend this hotel - our 3-night stay was $1000.00+ - it is an old, run-down hotel - our room was not ready at check-in (had to wait around an hour) - a female desk clerk was rude - the floor was uneven - there were spots on the ceiling that looked like they had been very poorly patched - the elevators shook (scary) - a bug was crawling around in the bathroom - the water pressure was very low (hard to wash my hair).

Sạch sẽ và thoải mái

ByMarcie

tháng 6 26, 2025

Need water in rooms. And need to pay for cable to tallest watch the news.

Stayed here by mistake one time

ByJeremy75951

tháng 6 25, 2025

Stayed here by mistake one time now its my regular hotel when visiting galveston. Awesome staff and great value and location

Kỳ nghỉ tuyệt vời!

BySj431

tháng 6 24, 2025

We were here 1 night out of our 3 here in Galveston and I wish I had booked all 3 nights here. Our other hotel that we are at was twice as much and not nearly as comfortable as our stay here. Will definitely book again!