holiday inn express & suites Mishawaka - South Bend

DO NOT STAY HERE IF YOU ARE TRAVELING FOR WORK

ByMANDY

tháng 7 21, 2025

Horrible service by front desk staff and manager, Brian Cueva. If you are looking for a room for your work trip DO NOT stay here. He does not honor the same policies that all other Holiday Inns follow, despite being provided the documentation needed. They do not tell you this until after the fact. There are no signs. Front desk staff and the manager are rude. When you ask for the numbers and emails to complain they will not provide them to you. I provided all information, he was even contacted by my employer and refuses to follow the same rules ALL other Holiday Inns follow. I would not recommend this hotel. They will not reply to you and certainly do not know how to handle issues. I still do not have the corrected receipt.

Should’ve Stayed Elsewhere

ByZach

tháng 7 20, 2025

I arrived in town early for a wedding and stopped by the hotel around 12pm to see if early check-in was possible. I completely understood check-in was at 3pm and mentioned that, but the front desk employee barely acknowledged me and was dismissive. I didn’t expect the room to be ready, but the interaction felt unnecessarily cold. I had to change for the wedding in the lobby restroom.

I returned at 2:40pm and was told the room wasn’t ready yet and might take 30 minutes to an hour. At 3:30pm, I was finally checked in by a third employee who was very kind.

As I headed to the room, another employee ran down the hall and asked me to wait while they checked with housekeeping—adding to a feeling of disorganization.

Inside the room, I noticed several issues: the TV had a strong blue tint, one towel had a visible stain, there were dead bugs in the light fixture, the toilet wouldn’t refill unless the knob inside the tank was manually lifted, and the bathroom vent had visible strips of dust hanging from it.

BởiBuddy

tháng 7 13, 2025

Filthy room. Had to find another hotel.

BởiMichael

tháng 7 12, 2025

Room was filthy. We ended up leaving and going to another hotel. The hair and dirty wash rags in the shower were bad enough. The dirty tissues found in a made bed was the last straw. Asked to move another room, but the hotel was sold out.

Bykevin34

tháng 7 10, 2025

Phải ở

Bygetaway3

tháng 7 07, 2025

Had a enjoyable stay. Clean room comfy bed like the soft and firm pillow choice. Staff was friendly. Didn't do the breakfast. Great location. Quiet.

Clean, Well Maintained, Horrendous Service

Byjdstraveler

tháng 7 03, 2025

We selected this hotel in February/March to bring our softball team too. We booked and stayed in over 10+ rooms for 3 nights. Adults were with the kids at all times yet, we were still not allowed to use the common areas during the stated allowed times. Front desk associates always seemed annoyed if we were there or asked them for something. We sought out a meeting room since we were not able to sit in the common area and then asked to pay $300. We will be doing this softball tournament again but not staying at your hotel or recommending. The hotel expects sports teams because they make sure to list all the things NOT to do if you are there as a group. Horribly disappointed - highlight of the stay were the very friendly housekeepers and very clean hotel.

Model HIX for a great stay.

Bydudandlou

tháng 7 02, 2025

As always, if we are within 20 miles of this HIX— we lock it in. EVERYONE there is professional and friendly. We have stayed here while working in the area over the last few years several times. The breakfast attendants do a great job, as well. The food is cooked properly and tasty, not just warmed up. We will stay here again as it’s a good location, safe, and a great example of the franchise. You get what is expected.

Clean and Friendly Place to stay.

ByTony

tháng 6 30, 2025

This is one of the nicest Holliday Inn Express that I have ever stayed in. Very clean the housekeeping staff should be given some credit, I know its not easy to keep on top of as many rooms as they have but I loved the fact that after a long day at work to find a clean room with fresh towels and beds made with a lot of care.

Byjanis

tháng 6 27, 2025

First time staying at this hotel. We did find some trash stuffed in the couch in our room. Also, the ice machine on our floor was out of order for several days. The pool had way TOO much chlorine - to the point of fading our swimsuits and causing issues with my granddaughter's hair. We only swam two days because of this. I did advice the front desk and was told someone would address the pool.

Reliably excellent

Bởikhách hài lòng

tháng 6 22, 2025

Holiday Inn Express is our preferred hotel brand. It is reliably excellent and a great value. Always clean, welcoming, and comfortable.

Luke warm showers that they refuse to fix

BởiDave

tháng 6 22, 2025

Diamond member here and worked in the hotel industry for a while. Second time I have stayed here and shower heat is like warm and pressure is low. Both times I said something and they said they would look at it. Both times I later said it was not any better and they looked completely surprised. I know good and well that some owners keep the heat turned down to save money regardless of complaints and know good and well both times that maintenance never looked at it. I told the lady this at the front desk and she just said “sorry”. If you want a hot shower, find another hotel.