holiday inn express & suites Tremblant

Not Worth the Price

ByArpit

tháng 7 08, 2025

Carpets in the rooms smell disgusting! have problems with washroom pluming's! Inconsiderate staff!

Booking fee

ByKhus

tháng 7 08, 2025

I had a conversation over the phone about my booking, and when I arrived in person, I was informed that the price was $50 higher than what I was quoted during the call. Additionally, I was told that parking would be free, but upon checking in, I learned that parking is actually paid.
This discrepancy resulted in an unexpected increase in my total cost, which I find unfair.

We wish we could stay longer

BởiGrammy

tháng 7 07, 2025

Loved our stay but entirely too short! Our granddaughter picked the area for her birthday trip.

Best place to stay in Tremblant!

ByWendy

tháng 7 05, 2025

Excellent value and convenient location. Friendly staff. Have stayed twice and would stay again!

Stay on Canada Day Long Weekend

ByMridul

tháng 7 05, 2025

I stayed at the Holiday Inn Mount Tremblant with my wife, sister, and mother for the Canada Day long weekend. We checked in late, just after midnight on July 1st. Upon arrival, the night concierge kindly informed us we could check out at 2:00 PM due to the late check-in, which we appreciated.

However, the room provided to us was not properly prepared — none of the bedside lamps were working. We reported this immediately, and the concierge came up to check himself. He was unable to offer another room and instead promised to speak to the supervisor in the morning regarding a possible discount to compensate for the inconvenience. We had to unpack and freshen up using only a single ceiling light, which was not sufficient — especially with elderly family members.

The next morning, I followed up as advised. The supervisor inspected the room and remarked, "very weird, very weird," clearly puzzled. An electrician was eventually sent, who discovered that all the bulbs were disconnected but still inside the lamps. After some time, he managed to reconnect them and restore the lighting. The electrician himself acknowledged that this was very unusual — it appeared someone had intentionally removed the bulbs, possibly as a prank.

While we were relieved to have the lighting restored, we were then abruptly informed that we would need to check out by 12:00 PM, despite the assurance given at check-in. After several requests, we were granted a very brief extension to 12:30 PM.

The most upsetting part was when I asked about the discount we were initially told would be considered. The supervisor not only denied it but went so far as to suggest that we were the ones who had removed the bulbs intentionally to create an issue and claim compensation. This accusation was extremely offensive and completely unfounded. We were only there for a single night, and it is deeply disappointing to be treated with such suspicion after bringing a genuine issue to the hotel’s attention.

I have been a loyal IHG customer and have had consistently good experiences with Holiday Inn properties in the past. Unfortunately, this stay was an exception and left a very negative impression, especially since I was traveling with my family.

To make matters worse, although I filed a formal complaint and the operations manager assured me that a response had been sent to IHG, I have not received any follow-up from the brand.

I am not seeking a discount at this point — I am seeking accountability and a formal explanation. I expect better from IHG. If I do not receive a resolution soon, I will be escalating this issue to consumer protection agencies and review platforms.

ByEmad

tháng 6 29, 2025

it was average compare to the ME hotels , yet Mr. Ayob was a very helpful. I can confirm that he is living what he is doing and professional but also there was Mrs. Alice which give us a bad during our check in may be she need more training and guidance, the way she talk to us was not related to IHG culture or principle

Broken Elevator

BởiRichard

tháng 6 18, 2025

We stayed at the hotel as part of the ITF Tennis Tournament. There was only 1 elevator working in the hotel and it was usually being used by housekeeping. We had lots of exercise taking the stairs. We ended our stay early by giving 48 hrs notice but the front desk made a mistake and checked us out the next day. When we returned we found our door wide open and all our belonging (Computer, IPAD etc.) within easy reach for someone to take. We assumed we were checking out the next day. Housekeeping showed up shortly after and was as confused as we were. The room and everything else was good.

Très bon séjour

ByMamisa

tháng 6 12, 2025

Séjours agréable. Chambre spacieuse et très bien équipée.
Petit problème à l arrivé dans la chambre. Reglé en 5 mn. Personnel très réactif au confort du client. Merci Sheila.

Byvladimir

tháng 6 03, 2025

Holiday Inn Express

ByCoordinator08

tháng 5 21, 2025

Our stay here was very good. The staff were very kind and helpful. We were only going up for one night and ended up staying 2 nights.
Perfect little get away

Không tệ

ByKaranveer

tháng 5 18, 2025

The hotel location is good and the rooms are nice & cozy.
The bathtub was clogged and when told this to the receptionist while checking out, she chose to ignore it.

Great location, clean, excellent staff

ByTammy

tháng 4 28, 2025

Great value and hotel staff are wonderful! The manager accommodated our requests and went above and beyond to help us when we forgot an item in our room! In addition the kitchen staff were excellent in assisting us with our daughter’s egg allergy by checking labels and offering food from kitchen to prevent cross contamination at buffet. Staff was very professional and loved having access to the coffee and tea all day!