holiday inn express & suites New Braunfels

Dịch vụ khách hàng xuất sắc !!

ByMontie

tháng 7 15, 2025

Tôi đã gặp vấn đề về phòng trong đêm lưu trú đầu tiên trong số 3 đêm của mình, nhưng khi liên hệ với Bàn lễ tân, tôi đã được kết nối với người quản lý Bàn lễ tân Bryan, người thật tuyệt vời!! Anh ấy không chỉ có thái độ tuyệt vời khi bắt đầu mà còn ngay lập tức giải quyết vấn đề của tôi !! Vì vậy, rất sảng khoái để trải nghiệm !! Các nhân viên còn lại cũng tuyệt vời nhưng Bryan rất xuất sắc trong suốt lưu trú 3 ngày của tôi, đảm bảo rằng tôi luôn được quan tâm! Bữa sáng tuyệt vời hàng ngày cũng như nhân viên với Dịch vụ Khách hàng tuyệt vời!

Great 4th of July stay

BởiJoseph

tháng 7 14, 2025

Overall great stay, weather was raining over the weekend.

Weekend of Relaxation

ByJulie

tháng 7 12, 2025

We had two rooms for our family and our stay was outstanding. The front desk young lady was phenomenal, the best I have encountered. She went way beyond the call of duty to make our stay great! I was amazed!

Meh

ByHotboyJohn

tháng 7 11, 2025

alright. not the best and not the worst. just kinda there. hotel staff was friendly and super helpful.

Kỳ nghỉ tuyệt vời

ByCorrinna Bish

tháng 7 09, 2025

We were immediately greated with friendly service upon entering the hotel and given a early checking with no issues. The room smelled great and was very clean. The lobby and eating area is a bright welcoming place to relax. The continental breakfast was on point with a really great selection of choices. They offer mini milks white and chocolate. The coffee machine is freshly ground with every cup of coffee which was a nice added bonus to my coffee loving husband. I would highly recommend this hotel and would definitely stay again.

Trải nghiệm tuyệt vời

BởiReggie

tháng 7 05, 2025

This as been the greatest experience I had so far. Everyone was friendly!! I really enjoyed my stay. I have travelled to a different holiday inn location for the past 2 months this is the best by far .

David cruz

BởiDavid

tháng 7 01, 2025

The hotel staff were very helpful and polite! They were able to answer any questions and recommend places to go see and do. Would definitely recommend family and friends to stay here. We will definitely stay here again!

Overall OK, Noise Level was awful

BởiRachel

tháng 6 23, 2025

My husband and I had only one major frustration: the excessive noise volume within the rooms. The people above us were constantly audible, and the carpet throughout the entire building needed replacement because the foot traffic above you is incredibly disruptive. We could even hear our neighbor yelling right next to us.

Not recommending

ByPapa

tháng 6 22, 2025

Staff is absolutely on point!!! The rest is sub par. Cost $480.00 for 2 nights and was worth about $100.00. Breakfast was good not great but good, of no fault of the staff.
I would stay somewhere else next time. Not up to normal Holiday Inn Standards, Hotel is outdated and rooms are very small and dreary feeling.

Excellent service and treatment

ByViff

tháng 6 20, 2025

From the time we arrived the service was great. The scavenger hunt for points, encouraged everyone to enjoy the amenities offered by the hotel. The staff was friendly and assisted us when in need. I look forward to returning.

BởiLD0462

tháng 6 12, 2025

I stay here often as my son lives really close to this hotel and I just have to say you have the KINDEST front desk employees I have EVER met. I wasn't feeling well when I checked in Friday and one of your employees helped me roll the suitcase cart inside. I was also given a room where the area would be quiet so I could rest. I will always recommend you and your staff!

1st visit to New Braunfels

ByLala

tháng 6 11, 2025

We were VERY happy with our stay at HIE . The staff was very helpful. I forgot my garment bag and called them, they make it possible for a family member to go pick it up. We definitely will visit again.