2240 Hilltop Drive
Redding, CA
96002
United States
Nhận phòng: 3CH
Trả phòng: 11SA
Tuổi nhận phòng: 21
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80%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,1
80%
Giới thiệu Cơ sở này
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Phòng thoải mái
BởiBrian
tháng 5 12, 2025
I like the Location! The Staff have been very friendly.
Comfy beds and quick online check in
ByHayii
tháng 5 10, 2025
Having stayed here on multiple occasions it this property is a very good value. While it is only a few years old there are a few signs of aging, particularly in the bathrooms shower area. Signs of mold in one corner and haphazard repairs. The worst thing is the weak water pressure and the shower heads. The breakfast service is always staffed by the same friendly helpful person. The buffet was pretty well depleted at 8 AM.
Great beds.
Nhân viên Thoải mái, sạch sẽ, tuyệt vời
BởiBonnie
tháng 5 06, 2025
We stayed for 4 nights & we're quite pleased with the Redding Holiday Inn Express! The atmosphere is fairly modern, light, & comfortable. Breakfast was quite good, and service is excellent. The staff is extremely cheery and helpful. We come to Redding one time each year & plan to stay here every time!
Do not stay at any motel owned by these people DISGUSTING
ByNo n8ckname
tháng 5 03, 2025
DISGUSTING,DISGUSTING DISGUSTING DISGUSTING DISGUSTING, DISGUSTING, DISGUSTING, DISGUSTING, DISGUSTING, DISGUSTING
Giường thoải mái và nhân viên thân thiện
ByKitty
tháng 5 03, 2025
Friendly staff, the room served its purpose. Good choice of channels on tv.
The building smells of mold and air freshener. Staff not educated in use of chair lifts for pool and hot tub as they were broke, needed charging or ???. The ceiling was raining from condensation. The water clarity appeared to need a chemical check. I choose not to enter the pool. My sister did but had great difficulty getting out and really needed the chair lifts. I strained my back helping her out. I won’t be returning to this facility.
Nhân viên cần được đào tạo
Bởisrlr
tháng 4 27, 2025
Hello,
I stay at a lot of Holiday Inns, and unfortunately, this was by far the worst experience I've had. Honestly, if it weren’t for Cassie and Carley, when I rate this property, this review would have been a zero. Based on their service, and the gentleman in the breakfast area today alone, it would be five stars — they were sweet, welcoming, and truly customer-focused.
Now, onto the negatives, because there were several issues that really shocked me.
When I first arrived, I was met by a woman named Robin. She was preparing key cards at one computer, while another employee was helping a guest at the second computer. Robin acknowledged me briefly by saying, "I'll be right with you," but then continued working on the key cards. I stood waiting through the entire conversation between the other employee and their guest, while Robin kept writing without offering help. Eventually, feeling uncomfortable, I said I would sit down and wait. While I was sitting there, I overheard them discussing the guest on the phone, calling them "grouchy" and carrying on a personal conversation — highly unprofessional.
When Robin finally called me up to the desk, I explained that I had mistakenly booked at the wrong location. Rather than being helpful, she was short and made me feel like an inconvenience. Her demeanor suddenly shifted when she noticed my IHG status, which is disappointing — every guest deserves great service, not just loyalty members.
Later, the next morning, I encountered Robin again at the front desk. She made no effort to greet me or even smile. The breakfast area was another huge disappointment: dirty tables, a messy food area, and a general lack of upkeep. The only bright spot was a hardworking gentleman managing the breakfast area — he was friendly, attentive, and did his best to keep things stocked despite being overwhelmed and clearly needing more support.
We also used the hot tub during our stay, but there were no towels. I called Robin, who said she would bring some, but towels never arrived. We ended up walking back to our room soaking wet. On top of that, the jets in the hot tub didn’t work, and the room was uncomfortably stuffy.
Overall, for the price, it simply wasn’t worth it. I hope this feedback helps you make improvements. Staff training — especially around customer service and professionalism — is badly needed. A guest should never have to wait while employees chat about other guests behind the desk.
Minor issues found
ByRick_M
tháng 4 16, 2025
Loose toilet seat (room 114), dim TV screen, lamp shade beside bed coming apart.
Good location, comfortable accommodation, good breakfast
BởiRusty
tháng 4 10, 2025
Hotel was easy to find off expressway. Check in was seamless as I checked in online. Front desk handed me room key. Room was clean and pleasant. Bed was comfortable. Breakfast was good. Easy checkout.
Yên tĩnh
BởiMarvin
tháng 4 05, 2025
Friendly staff, quiet, and comfortable. Will definitely stay again.
Large, clean, comfortable rooms and a great breakfast
ByValerie
tháng 4 04, 2025
The staff was kind. The room was large and clean, this whole hotel was very clean. The breakfast was great. My children loved the pool. I loved how convenient the location was and how comfortable the beds were.
Dịch vụ khách hàng tuyệt vời
BySandra
tháng 3 31, 2025
Dirty washcloths, no heater connected to thermostat, next door to kitchen was loud banging starting around 4:30 a.m.
Gián
ByIbCarns
tháng 3 28, 2025
We had cockroaches in our bathroom in March when weather is cool, our refrigerator did not work. Staff dis not give us a receipt stating we have to get is from our booking site when in reality they could have printed it out.