Crowne Plaza MSP Airport - Mall of America

Hotel Front Desk: 1-952-8549000

Hotel Fax: 1-952-8768700

Hotel Email: info@cpsuitesmsp.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Minneapolis / St. Paul International Airport (MSP)

- Distance from hotel: 3 MI/ 4.83 KM North East l

- SW on Glumack Dr Continue on Airport Service Road. Keep right on MN-5W to 494W. Take 34th Ave exit and stay left towards 34th Ave. Turn left onto 34th Ave S. and 1 block south to American Blvd. Turn left onto American Blvd. E. and Crowne Plaza Hotel & Suites is located on the right.

Train
American Blvd Station

- Distance from hotel: 0.2 MI/ 0.32 KM West

- We are located at the corner of the Hiawatha Light Rail / American Boulevard stop.

Subway

American Blvd Station

- Distance from hotel: 0.02 MI/ 0.03 KM West

- We are located at the corner of the Hiawatha Light Rail Line / American Blvs Station

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Complimentary overnight guest parking in Blue Marked Spaces only in parking ramp during your stay. Overnight guest parking does require a permit. Park Stay & Go package for long term parking is available for a fee please contact hotel at 952-854-9000

Print Hotel Fact Sheet

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Hotel Highlights

No other hotels near the Minneapolis Airport or the Mall of America can match the professionalism and courtesy of our outstanding staff. You'll find our local knowledge helpful on every subject.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 338 reviews
84%
Recommend This Property
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Ratings Breakdown

338reviews

  • 5 Stars
    182
  • 4 Stars
    73
  • 3 Stars
    43
  • 2 Stars
    27
  • 1 Stars
    13

Disappointed :-(

By

October 28, 2014

Loud party on "quiet floor", when called down to front desk-no answer! Had to come downstairs at 3;45 in the morning to tell front desk to get security upstairs. Next morning found broken glass in front of door and down hallway. Tried ordering room service second night-quesadilla and potstickers tasted like they were straight out of the garbage can. Prices were obscene for such low-quality food. Temperatures inside hotel were inconsistent and uncomfortable. First two days of conference at hotel I (and many others) wore our scarves and coats inside. Had AC blowing full-force in October-very silly.

Not a good experience.

Posted byHotelStaff
October 30, 2014
thank you for staying with us on your recent trip to Bloomington and thank you for taking the time to share your experience. I was disappointed to hear about the lack of service and quality of the food. At this hotel we strive to exceed every guest's expectations. Unfortunately, in this instance, we failed to meet your expectations. I assure you we will be using your comments to help us improve. Thanks again for taking the time to share you experience.
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Late maid service

By

October 26, 2014

I have stayed at this hotel many time and have always had great service and enjoyed my stay, my last stay was lacking in the usual great service that I have come to expect. I had the do not disturb sign our until I left my room at 11AM and came back at 4PM and no one had come back to clean the room, went to front desk and they sent the maid to my room, and if she spent 5 minutes in the room I would be surprised. The beds got made up about 1/2 way no trash was taken out of the room but luckily we did receive clean towels, but they forgot to mop the bathroom floor. I am a firm believer to tip the maids, but my experience this time was it didn't matter!

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great hotel...usually

By

October 24, 2014

platinumelite

this is the place I try and stay every time I get to this area. never had an issue until this time...where a person next to our room was smoking (not supposed to be) and the fumes were coming through our bathroom vent. My complaint is the hotel worker did not seem to care, nor did the manager come up to stop this, as I was told he/she would. Besides that whole issue...this hotel is excellent.

Posted byHotelStaff
October 30, 2014
Thank you for being a loyal guest and for taking the time to share some feedback. I was shocked and disappointed to hear about your experience with the front office and the lack of interest in your situation. I assure you this was not our standard and I will be using your comments to ensure future guests do not encounter the same issues.
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I can count on Crowne Plaza at MSP/MOA

By

October 23, 2014

club

We have stayed at the Crowne Plaza multiple times and it is our "go to" choice when headed to MSP.

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