Rated 4.4 out of 5 by 132
Rated 2.0 out of 5.0 by Beebes56 Last minute reservation
I tend to have low expectations when I make a last minute reservation, but this was the price of a holiday inn and it's a holiday inn express.
Our room faced the highway, no problem, but it faced directly at a street light so, shined right in even with the curtains open only a little. I thought the roomed smelled like someone had smoked it it or nearby when the air conditioner ran and last but not least, the bedding was so old that the mattress pad and the bottom sheet too would not hold the corners, rolled up in a ball, when you turned over.
August 24, 2014
Rated 5.0 out of 5.0 by Anniversary Party Fantastic Staff
From the time I spoke to Lisa about the reservation and we walked in the door until the time we checked out we were treated special.
We were especially impressed with our housekeeping lady, Kelly.
Whenever we saw Kelly, she always asked if we needed anything and left notes of thanks in our rooms. We were a group of about 9 rooms and she took excellent care of all of us.
I was also impressed that I received a phone call 2 days before our stay from Lisa checking to see if we had any questions.
We plan on having a family reunion every summer in the area and will definitely stay at the same place.
Overall, Everyone in our group was extremely pleased with our stay.
August 21, 2014
Rated 1.0 out of 5.0 by GH1313 I guess the Customer isn't always right
We stayed at the Holiday Inn in Maple Grove for my wedding weekend. The hotel itself is in pretty good condition. A very nice building with an excellent water park.
However, I travel frequently for work and leisure, and have never had such a poor experience in regards to a hotels staff and their treatment of their guests.
We reserved a 30 room block one year prior to our wedding weekend. We were told at the time that this was just an initial amount, and that we could add rooms to the block once the wedding day was closer. 5 months prior to our wedding my fiance went to the hotel to see if we could add some rooms to the block. The man at the front desk not only couldn't find our room block, but started criticizing and blaming my fiance stating that it was her problem. After that she called me in tears. I made multiple phone calls/emails and almost a week went by before we were finally told they had made an error and could find our room block, but we could not add anymore rooms to it (with no apologies for their employees behavior towards my fiance).
The wedding weekend finally came. I had reserved my own room for the night before, and we had planned on taking some photos of myself getting ready in the morning. The day before I stopped by the front desk and requested a late check out because I wouldn't be able to leave for the church until noon and check out was at 11 (the individual at the front desk said it wouldn't be a problem). At 11:03 the following morning, our photos were rudely interrupted by housekeeping rudely BANGING at the door saying we needed to be out of the room. I told them I had requested a late check out, but they simply said that that was something I needed to discuss with the front desk. We had to escort them out of the room and call the front desk to inform them we needed a few more minutes.
Since we had reached our room block we were told that we would receive a complimentary suite for the night of our wedding, but they would still need a card on file (very understandable request). However, a week after our wedding we checked our credit card statement and they charged us the full price for the suite that was supposed to be complimentary! Again after a few days of phone calls and emails requesting the change, they finally removed the charge from our account (again with no apologies or acknowledgement of the error.
These are some of the examples of how they treated the bride and groom that weekend, and we've heard numerous staff complaints from our wedding guests who also stayed that weekend.
Before this weekend I would frequent Holiday Inn's when I would travel for work or leisure, but honestly this has left a sour taste in my mouth. I will be hesitant to choose the Holiday Inn on future trips, and won't visit the Maple Grove location again.
August 18, 2014