Reservations

How can I add my Priority Club Rewards number to an existing reservation?
Simply view the existing reservation and click on the "Add A Priority Club Number" link near your name
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If I am able to find a lower rate, how do I contact IHG?
Please fill out the online Best Price Guarantee Form. You will receive a response within four business hours or call the applicable telephone number to speak with a Best Price Guarantee agent.
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What is the turnaround time for adjusting my rate?
The Best Price Rate Guarantee agent will email or call you with your new rate and confirmation number within eight hours.
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Are Priority Club points awarded for bookings that qualify for the Best Price Guarantee?
Yes. Priority Club points will be awarded to Priority Club Rewards members, based on the rate actually paid at check-out. Points are not awarded if the reservation is canceled.
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Can I book any rate available on an IHG web site and claim the Best Price Guarantee?
In order to qualify for the Best Price Guarantee you must book the "Best Available" rate on any IHG Web site.
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Do I incur Booking Fees when booking online?
No. Many third-party travel Web sites charge a booking fee for every reservation made, some as high as $10 per booking. We don't charge any booking fees for making reservations directly with us.
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How do we protect your privacy?
The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.
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Is my credit card safe?
We at IHG are committed to keeping your personal information safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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Why do we require a credit card for Internet reservations?
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.
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Can I earn points when I book on third-party sites?
Most rates booked through most third party web sites,  complimentary hotel stays and any other rates not defined as a Qualifyifying Room Rate do not qualify to earn points on your stay.
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Where are our hotels located? 
We have more than 650,000 rooms and over 4,500 hotels in 100 countries. View our hotel listings .
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