Candlewood Suites Alabaster

Dear Nick , Thank you for taking time to give us feedback on your stay . I would like to direct you to all of our reviews on this site and other . We take pride in our room cleanliness and we do not receive complaints about it from our guests .I wish you would have brought these issues to our attention while you were still here and I am sure we would have had a different room for you . We let all of our guest know at check-in that we are an extended stay property ,and out standards requires us to refresh rooms after 7 day , however we do daily housekeeping if that is what guest desires . Once again , I wish you would have let us know about your preference. We have never advertised king beds . Our website , guest reservation and hotel staff are well trained to offer an overview of all our amenities at the time of the reservation and at check-in. We have ice makers in every room and we offer free ice at the desk . If your ice maker was defective ,you should have brought that to our attention, we can replace them in matter of minutes . Lastly , there aren't any non working vehicles in our parking lot .If our guests choose to work on their car while staying in our hotel , well, that is their privilege and we cannot stop them . After all , we like our guests to feel like they are at home while staying with us . That being said ,in my almost four years at this property I never saw anybody having their car "worked on " ,other that an occasional jump start . I am sorry your stay was less than perfect , but once again , we could have addressed all of these issues , should we have known while you were still here . Thank you and Happy Travels !