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 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Easy to check in
ByKelly 22
May 27, 2017
We had not made a reservation. At arrival, the customer service/desk attendant was very friendly. She found us two adjoining rooms and answered all our questions. This was much nicer than I expected.
Horrible stay and terrible staff
ByJeremy or Bobbie
May 26, 2017
The room was dirty, the bedroom door had a hole in the bottom from being kicked in, there were no restaurant guides, no local phone books or anything like that in the room. The entire 4th floor smelled like stale cigarette smoke even though all the rooms around us were non smoking. The pantry downstairs where the complimentary coffee is kept was out of creamer and sugar. When asked if there was anymore, the person at the front desk said "I don't know" and went back to looking at her phone. We have stayed in many candlewood properties and this one was the worst. There was a non refundable 75.00 pet fee whether you stayed 1 night or 10. That is too high for a 6 lbs dog that is staying 2 nights. Why can't it be refunded if there is no damage? Or a small deposit for each day you stay? We will NOT stay at another candlewood. We had reservations for one in Atlanta in June but we cancelled and went with a different property after this experience.
Helpful staff and great place to stay
ByGirlygirl83
May 24, 2017
I got my key card stuck but the staff at the Alabaster Candlewood suites was very helpful in getting my key back out. The stay was comfortable and very restful.
Happy Visit
ByKelly
May 24, 2017
Comfortable bed, friendly caring staff, very clean enviroment
Clean and great service
ByPaula
May 23, 2017
This was my 2nd time staying at this location when traveling. I was impressed 3 years ago when we stopped on our route to Fl and will plan to stop again in the future. I have also recommended this hotel to my family as they travel in July.
Over night visit
ByClarksvilleCouple
May 22, 2017
Clean and comfortable.
Only complaint I had is about the internet and that is my personal preference to have cabled internet in my room.
Nice hotel
Byadtb334
May 15, 2017
Great hotel great staff but the prices in the candlewood cupboard are to HIGH
It was great
ByAmber
May 11, 2017
It was great. The staff were wonderful. Very clean. It was a great stay and i would recommend the hotel to other people.
Nice accommodations. Pleasant stay
ByRbpecot
May 11, 2017
Great staff. Clean room with comfortable bed. I had requested two queen beds since my adult daughter was with me but was told none were available. A little disappointed in that. Overall, great place and I would stay there next time.
Good motel
ByShabuir
May 10, 2017
the bed was comfortable and the room was clean. Tv could have been bigger but it was a decent watch. A good amount of places to eat or shop.
Alabaster and Earth City stay
ByDon, just retired.
May 02, 2017
We traveled from Florida to Iowa and decided to use Candlewood Suites. What a welcome surprise, staff were very pleasant in both Alabaster, Alabama and Earth City,. Mo. The rooms were clean spacious and more than expected. The topper were the recliner, my wife has back issues and slept like a baby. We just found our new hotel chain.
Thank you for providing such a top notch product.
Don
My stay in Alabama
Byken c
May 02, 2017
great staff. made me feel at home. have a great barbecue restaurant very close to hotel,Nick and Jim's. hotel has arrangement with them where guest get a 10% discount just by showing your key.