Open Gallery
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Great place to stay!
ByAkitaguy
November 17, 2020
Loved it. Had never stayed at a candlewood before.Was very happy with a ground floor and parking so close.
Choose another place
ByKerrie C
November 12, 2020
I've stayed at this hotel several times and the last visit was the worst by far. First there was no blanket on our bed and several other rooms that were in our group had the same issue. I went to the front desk and they said they were out. The bed had a duvet cover with no duvet. They managed to find the duvet part in a housekeeping closet but told me I could put it in. The bathroom was dirty. Then at checkout, I went down to get a luggage cart. Came back and the key wouldn't open the door. I got new keys twice. None worked. Was told a maintenance man would have to come from 20 minutes away to work on the door. We were on a tight schedule and needed to leave because we were in town for a ball tournament and had to be at the ballpark. I ended up having to send my daughter to the field with someone else. An hour and 20 minutes later I was finally able to get my stuff from the room and leave. I will never stay here again.
Inexperienced staff
ByTerri
November 07, 2020
The room we booked had a door that wouldn’t open. We had to change rooms. The person on duty had no idea what to do. She called someone to help and we were able to get another room. After driving 11 hours we just wanted a shower and bed. Took at least 25 minutes to check in. Also, we are platinum members and were never acknowledged.
Bad night sleep
ByMillerTyme
November 04, 2020
The dead bolt lock did not work on my room door, this was not noticed until tried to lock before bed. I showed to desk staff and no other room available, so a bad night sleep. I will stay at other locations for future trips to area.
Nice experience in Alabaster.
BySlippybuffalo
November 03, 2020
My wife and I had a great stay at the Candlewood suites in Alabaster. The hotel is located in a great place within walking distance of a major shopping area. This hotel staff has been consistently welcoming to us as we travel to the area several times yearly.
Good place to stay in the area
ByBrllamy4201
November 01, 2020
Allows pets but the staff wasn’t wearing face masks. Wish the TVs had streaming options, who watched live tv anymore? Safe place, l lit and clean.
Awesome Place
ByThunder0001
October 30, 2020
Had a great time and everything thing was great. Will be back soon. Thanks to the friendly staff
Dean B
ByDean B
October 28, 2020
The woman that checked us in was not welcoming and bordering on rude. We understand that with Covid-19 times are a little different but requiring us to bring down dirty towels before issuing clean ones was a little ridiculous. If you aren't going to clean the rooms every day that is okay but there needs to be a way that is a little more accommodating for simple things like towels. We also made our reservations at least a month ahead of our arrival and we were stuck in a corner room that was handicap accessible and when we inquired we were told this was the last room available.
Nice place
ByTwin
October 25, 2020
Would stay again. The staff was friendly and nice.
Tv problem
ByTLC1224
October 21, 2020
During my recent stay, out TV remote wouldn’t work we brought it to the staff’s attention and they seemed to do everything that they knew how they get it to work but could not. They apologized and gave me a discount for the inconvenience. But we did have to miss out on a couple days of big games that we were looking forward to watching. Staff was very courteous and helpful during the whole situation.
really good
ByBrenda
October 20, 2020
enjoyed the stay, and would stay here again. It was close to food places, and shopping, but was quiet.
Nice and quiet
BySoftball mom
October 20, 2020
Beds are very comfortable. Nice and quiet location to alot of shops and restaurants. Shower could have been cleaned a little better and the water stands in the tub and doesn't drain well. But overall it was a pleasant stay and I would stay again like I have in the past