Open Gallery
 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Quality Stay
ByGeauxJo
November 14, 2020
Clean room, well appointed and furnished, friendly staff. 3 minutes from airport with food close by.
Great place to stay
ByDanny
November 12, 2020
I’ve been staying here for the last few years when visiting my son and his family. I’ve never had bad service and would highly recommend this hotel.
Extended Business Trip
ByTenordiva1
November 07, 2020
I have stayed at this brand in Knoxville before but the first time by the airport. I chose this one because it was updated a bit more and better laundry facilities. My concerns during this visit are quite a few.
The hotel has a policy that is set by IHG for everyone to wear masks while indoors in the common areas and that staff adheres as well. The staff never wore them when working behind the desk. A plexiglass shield is only good while directly in front of it. It doesn't prevent the spread of droplets through the air when walking around all over. I did not feel safe in this environment.
I go to change my garbage before leaving for work one morning and when I lifted my bag, little shreds of food and plastic were falling on the floor and inside the under cabinet area. Upon further inspection, I notice that it had been a mouse that had chewed through it and found multiple areas of mouse droppings. This totally grossed me out. I didn't have time to complain at the front desk, but called IHG when I got back to the hotel that evening. I requested by phone to reservations to be moved to the other Candlewood Suites on Parkside Ave in Knoxville. They were able to move me. It was an inconvenience since I had a month's worth of clothing and a week's worth of food to transfer.
After a week, I went to the front desk to change credit cards for billing. I had asked that my personal card be no longer used and to use my corporate card for future billing. After I checked out and they gave me a copy of the statement, I realized that they didn't charge the right card even though they had taken down my information the day I changed the cards. This is just crazy that things like this happen.
I am a Spire Elite member and was never welcomed as one or acknowledged as one by the stars they put on your door for being a loyal member of their hotels.
If you want to experience a better hotel, this one is not the one.
Good stay
ByMark
November 02, 2020
Great staff. And clean rooms . And nice amenities.
A very pleasant stay.
ByCwcharles
October 31, 2020
This was a great place to stay, very comfortable bed, the entire facility was very clean, and the staff was also pleasant to be around.
Stay anywhere else
ByJermyn
October 28, 2020
Walls are paper thin you can hear everything location is bad almost didn’t find it. They front desk said reuse your towels cause we don’t have anymore. Terrible experience
Great stay
ByAngie
October 18, 2020
This place was awesome. We have zero complaints. Will look for Candlewood hotels in the future.
Very helpful and friendly
ByGrace
October 12, 2020
Was here on an extended stay due to water pipe break at residence. Was a very good experience. They were very nice rooms, friendly staff and management and helped in any way they could. Honestly, they went over and above to make sure my stay was a great one. Definitely recommend and will be back.
Stinks
ByScarface
October 11, 2020
The hallway was lined with trash and stunk and i was told that there was nobody to do anything about it until morning and open food found in my room from former guest
Great location, great staff
ByJohnny
October 07, 2020
After staying at the hotel for a month we had almost no complaints. Being a pet friendly hotel we have our family cat with us, who unfortunately has caught to mice while staying here. The late night hotel staff(who is no longer employed here) said that even though we had a dead mouse on the floor she couldn't switch the room and said that we would have to clean it ourselves.
Comfortable and great service
ByManny
September 29, 2020
Awesome customer service very nice and helpful, my room was amazing quiet and comfortable I enjoyed every minute of my stay
Cade1
By0315
September 21, 2020
Convenient to our plans and comfortable place to stay