Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Your session has expired. Please sign in to your profile
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 999 reviews
96%
Recommend This Property

Ratings Breakdown

999reviews

  • 5 Stars
    767
  • 4 Stars
    158
  • 3 Stars
    45
  • 2 Stars
    18
  • 1 Stars
    11

Okay stay

By

November 26, 2023

Room was clean and comfortable, check in was smooth and quick. Customer service lacked. We had an issue with our toilet from the moment we arrived. Notified front desk in the morning and nothing was done about it by the end of the day. The gentleman at the desk in the evening had a “what do you want me to do about it attitude” reluctantly came to fix it but still it didn’t work properly but was a bit better. Did not like the fact we were made to feel like we were a bother

Read More
Read Less

Friendly welcoming staff and super clean facility

By

November 03, 2023

The staff was very welcoming both when I called to let them know I was running late as well as check in and check out.
I was also impressed by the crisp cleanliness of the facility, especially for a hotel allowing pets.

Read More
Read Less

Great service

By

October 31, 2023

Employees are very pleasant and willing to answer any questions. Could definitely use a breakfast in the morning.

Read More
Read Less

Great experience overall

By

October 20, 2023

Hotel was super busy on arrival, but staff made sure I got a room quickly and recommended places to eat while I waited.

Read More
Read Less

short stay during Buffalo Bills game

By

October 17, 2023

great stay for location. even better after renovations. I recommend stay here if passing thru close to airport and easy access. check in and check out really easy. had to wait for early check in due to convention and Bills game.

Read More
Read Less

Great hotel for the price..

By

September 19, 2023

We’ve used this hotel 2 years in a row for our Bills weekend visit,both times have worked out very well.
The hotel is a bit far from the stadium,but close to grocery/shopping and it’s a fairly easy drive to Highmark stadium,roughly 30 minutes.
Very clean,really like the room with the seperate bedroom with a TV,full kitchen and good sized living room with a TV as well.
Great value,will be back next year-Go Bills!

Read More
Read Less

Great Stay

By

September 18, 2023

Great value
Clean room Spacious accommodation.staff were friendly centrally located. Would be nice if there was a hot tub or pool on-site. Easy access to shopping in Amherst. Staff were always friendly

Read More
Read Less

Great experience and booked next trip

By

August 31, 2023

Staffs were friendly. General Manager Jackie Lewis was very helpful and knowable. She answered every question I had. The suite was spacious and clean. I love the large windows, complete kitchen, big dinner table, comfy sofa and bed. Location is great. Driving to shopping malls and restaurants took only a few minutes. Also it is right next to UB.

Read More
Read Less

Superb Front Desk

By

August 31, 2023

Overall experience here excellent helped primarily by a super friendly & professional Front Desk staff. Our first Candlewood visit but we'll be back.

The coffee could use some improvement though! :-)

Read More
Read Less

Staff

By

August 28, 2023

While I normally we throughly enjoy staying at this location, the new staff is much to be desired. Front desk was too busy on phone “work” related but still couldn’t acknowledge customer in front of her. Then got rude because she was called out. Jackie in the other hand is absolutely this hotels best asset. As long as she is there we will continue to stay

Read More
Read Less

Great stay.

By

August 17, 2023

Always a pleasure to stay at Candlewood Suites in Amherst.

Read More
Read Less

Great for people who prefer to have longer stays

By

August 07, 2023

Great for family's and people who want to stay longer, full size refrigerator means you can cook in, eat out at restaurants or use their free grill area. We alyas look for a candlewood suites hotel when we travel. They never dissapoint

Read More
Read Less