Open Gallery
 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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Okay stay
ByBrentenn29
November 26, 2023
Room was clean and comfortable, check in was smooth and quick. Customer service lacked. We had an issue with our toilet from the moment we arrived. Notified front desk in the morning and nothing was done about it by the end of the day. The gentleman at the desk in the evening had a “what do you want me to do about it attitude” reluctantly came to fix it but still it didn’t work properly but was a bit better. Did not like the fact we were made to feel like we were a bother
Friendly welcoming staff and super clean facility
ByArlene the Bean
November 03, 2023
The staff was very welcoming both when I called to let them know I was running late as well as check in and check out.
I was also impressed by the crisp cleanliness of the facility, especially for a hotel allowing pets.
Great service
ByEelyak1276
October 31, 2023
Employees are very pleasant and willing to answer any questions. Could definitely use a breakfast in the morning.
Great experience overall
ByASKilroy
October 20, 2023
Hotel was super busy on arrival, but staff made sure I got a room quickly and recommended places to eat while I waited.
short stay during Buffalo Bills game
ByTCBTLC
October 17, 2023
great stay for location. even better after renovations. I recommend stay here if passing thru close to airport and easy access. check in and check out really easy. had to wait for early check in due to convention and Bills game.
Great hotel for the price..
ByJamminpete
September 19, 2023
We’ve used this hotel 2 years in a row for our Bills weekend visit,both times have worked out very well.
The hotel is a bit far from the stadium,but close to grocery/shopping and it’s a fairly easy drive to Highmark stadium,roughly 30 minutes.
Very clean,really like the room with the seperate bedroom with a TV,full kitchen and good sized living room with a TV as well.
Great value,will be back next year-Go Bills!
Great Stay
ByFacs941
September 18, 2023
Great value
Clean room Spacious accommodation.staff were friendly centrally located. Would be nice if there was a hot tub or pool on-site. Easy access to shopping in Amherst. Staff were always friendly
Great experience and booked next trip
ByWHN0203
August 31, 2023
Staffs were friendly. General Manager Jackie Lewis was very helpful and knowable. She answered every question I had. The suite was spacious and clean. I love the large windows, complete kitchen, big dinner table, comfy sofa and bed. Location is great. Driving to shopping malls and restaurants took only a few minutes. Also it is right next to UB.
Superb Front Desk
ByStaybridgeSuperfan
August 31, 2023
Overall experience here excellent helped primarily by a super friendly & professional Front Desk staff. Our first Candlewood visit but we'll be back.
The coffee could use some improvement though! :-)
Staff
ByWendyG
August 28, 2023
While I normally we throughly enjoy staying at this location, the new staff is much to be desired. Front desk was too busy on phone “work” related but still couldn’t acknowledge customer in front of her. Then got rude because she was called out. Jackie in the other hand is absolutely this hotels best asset. As long as she is there we will continue to stay
Great stay.
ByArlene & Al D.
August 17, 2023
Always a pleasure to stay at Candlewood Suites in Amherst.
Great for people who prefer to have longer stays
ByHusky327
August 07, 2023
Great for family's and people who want to stay longer, full size refrigerator means you can cook in, eat out at restaurants or use their free grill area. We alyas look for a candlewood suites hotel when we travel. They never dissapoint