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 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.5
89%
Recommend This Property
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Great customer service
ByWhenry159
June 03, 2023
The outdoor grill should be cleaned more often. Great customer service, room cleanliness was ok. Only 2 of 4 washers worked. Enjoyed the location the hotel was close to everything. The exercise room was great.
Charged for Parking and waited for Shuttle for over an hour at the Airport
ByBKWKB
April 17, 2023
I normally do not write negative reviews without notice to the establishment itself with that being said, I did complete a survey asking to be contacted by the Owner. No contact to date has been made. My Parents and I both stayed overnight each in our own Room for the sole purpose of being able to shuttle to the Airport for an early departure and I required to be picked up by the shuttle 4 days later. After check in my Parents room "lost electricity". My Father called me on my cell phone as the room was dark and they could not see to use the phone in the room. I called the front desk as I had electricity. I was informed they were not aware of any power outages. I was able to remedy the situation as I found the breaker box with a "tripped breaker" and corrected it. I did call the front desk to let them know I had resolved the issue. The morning of our shuttle to the Airport our Driver was friendly and was kind enough to let me know upon my return to stand under the Delta sign for pick up.
Upon my return, I called the Hotel at 6:04 PM requesting a shuttle for pick up. At 6:54 PM I called again asking if there was an issue as I had seen IHG Town Lake there twice, in addition to many other hotel shuttles on their second round so I knew traffic was not an issue. It was cool and extremely windy, so the wait was not a pleasant experience. At 706 PM the shuttle arrived and stopped for the Aero Mexico crew that had just exited the terminal to be picked up. I walked to where the shuttle was to find a young Man with long braided hair sitting in the passenger seat. On the drive to the two adjacent hotels, I overheard the young Man and Driver discussing if the "Bass Pro Shop Credit card had been paid in full". I walked across the parking lot from the Holiday Inn to the Candlewood. I entered the Candlewood, two male staff members were present, neither could provide me with the Owners name or contact information. Neither asked was there anything they could do to help. To add insult to injury, I was changed for parking which the website says it is complementary. Also, I feel like I wasted my IHG rewards night on a totally unacceptable stay and unacceptable service.
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Great long stay hotel
ByJohn À Julio
March 02, 2023
Amazing and convenient hotel for long staying. It's only minutes away from Austin International airport. Staffing are very kind and room maid ladies are very friendly and willing to help and make your stay the best possible also they speak Spanish what makes me feel like back in home.
Great value at a clean & secure facility.
ByScottiePnawhatimsayin
February 26, 2023
All you need for the business trip. Comfy bed, nice shower, equipped kitchenette, dedicated work space and plenty of storage make this place feel almost like home. Easy to access highways and close to the airport too. Shuttle service available and free laundry facilities onsite. There's even a BBQ grill out back on the patio!
Fire alarm went off at around 4AM in room 105 next me; no one at desk, tried to reach them, tried to walk down and no one was around? The alarm went
ByFire alarm went off at ar
February 07, 2023
Fire alarm went off at around 4AM in room 105 next me; no one at desk, tried to reach them, tried to walk down and no one was around? The alarm went off for 42 minutes; after 30 minutes of stressing me, my dogs, etc. I called the Fire Dept. The Fire Crew inspected and got alarm turned off...still no one from Hotel was on-site??? I called later and got a desk person; she lied about her name and tried to make an excuse. You have an on-site issue; I addressed with the Holiday Manager the next day. I expect to be compensated for this disaster crisis.
Noise
ByPR Couple
January 16, 2023
The noise from the highway barely let us sleep and the A/C doesn’t have an option to keep the fan running all night which makes it worst. Without the fan running all night the sounds from the Highway are more clear and loud.
Clean and comfortable
ByAlinmi
January 10, 2023
Excellent hotel I will stay at IHG again
Comfortable room
Very helpful staff
Great room at a fair price
Central location easy access to high way
Great Location and very clean
ByKathyWI
January 01, 2023
Great place, afternoon check in gentleman was very kind but check out early morning and shuttle driver not so much.
Clean and welcoming
ByDiBrown
December 22, 2022
This hotel was clean and orderly and the towel origami was just the extra touch. My stay was short and sweet but most importantly comfortable
Great Hotel!
ByMichael1234
December 20, 2022
Clean hotel, clean room, very clean and comfortable bed. Great hotel for one night or extended stay. Highly recommended.
I wish they offered some light continental breakfast.
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F1 stay for long weekend
ByMax second WC
October 26, 2022
Nice quiet hotel with other HI with bar and dining on other side of road.
Great place to stay and it's so close to the airport!
ByBeekeeper Bob
October 24, 2022
Great place to stay and it's so close to the airport! Excellent accommodation within a few miles of the Austin airport! We were able to get a good nights sleep before heading home from our vacation to the Hill Country of Texas!