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 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.5
90%
Recommend This Property
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Avoid this hotel if possible
BySkip T.
December 03, 2019
Stayed for Thanksgiving weekend. Upon check-in, front desk clerk was multi-tasking, doing the best she could. However, I feel she should have put caller on hold and attended to the three (3) guests waiting to check in. We went to our assigned room and the room was not clean - tile floor was very sticky - the whole thing. Room also smelled stale. Went back to desk and she assigned us another room, which the floor was also sticky, but not as bad. This room also smelled stale. We just sucked it up as it was thanksgiving day weekend and we were exhausted from the 10 hour drive. Would not recommend.
Comfortable bed and nice kitchen area
ByJoy1947
November 24, 2019
This was my first stay at a Candlewood Suites and I was pleasantly surprised by the accommodations, service and friendliness of staff.
Bugs
ByWedding visitor
November 20, 2019
Their were bugs in our room, and other family and friends that stayed in the hotel had problems with bugs and black mold. We also had issues with the temperature in the room, and no matter how many times we tried to change or adjust the temperature it always went back to being much too warm. The shower head was also damaged and took time to fix it. The staff was too short handed that we didn’t have the time to try calling for extra assistance.
Good location and great staff, but could use since updating
ByJminga
November 19, 2019
Convenient location to Sun City and Bluffton. The staff was very helpful too. This location could do with a facelift both inside and out, but overall a nice place to stay.
Heading home
ByChristy60
November 19, 2019
Needed a last minute place to stay, had issue trying to book while on the road.
Called and between the person on the phone and the hotel itself they were able to book me two rooms for the night!!!!
Traveling through
Byfontana001
November 13, 2019
Traveling through On our way to West Palm Beach and we stopped at this hotel for the night. It’s a really nice place clean we got dinner actually in the corner cupboard because we were so tired. Our room was out of shampoo but we bring our own so it was no worries.
House keeping is relaxed as well as the front desk.
ByKray
November 11, 2019
I told the front desk clerk Tuesday morning that the shower soap dispenser was broken. She said she would have it fixed. When I checked out Friday morning it was still broken. I noticed a pice of rainbow colored candy on the hallway floor walking to my room on Monday night. When I checked out on Friday morning the same piece of candy was still laying there. When I checked out on Friday morning I paused at the front desk for just a second but none of the three or four associates even noticed me. They were taking about something. I do not know if it was work related or not but they didn’t take time to stop laughing to check me out. So I just sat my room keys on the counter and walked out. If I’m back in this area I will not stay here again.
Great service
Bymrenee12293
November 04, 2019
Great service all around. The rooms were clean and the beds were fresh. We needed to switch rooms after checking in due to a family member coming into town unexpectedly and the girls at the front desk were more than patient and helpful getting us switched over to a room with an extra bed. Wonderful customer service!
Great experience
ByNJ100
October 22, 2019
We stayed here to visit a friend on HHI and to go to the Seafood and Arts festival. The location was further from central HiltonHead than we liked but not being familiar to the area it was fine. We had a nice room with kitchenette, comfortable bed, the room was clean and the entire staff was very professional and courteous. I would stay here again.
No title
ByGeorgeg
October 21, 2019
Great value, nice staff, clean, no breakfast, which is good, keeps value fine and cup board is sufficient in a pinch.
Internet hook up problems, review your bill before checkout, overbooked.
A Great Stay
ByMercedes
October 18, 2019
I had no problems whatsoever and I rested well. The check in and check out as well as the accuracy of my bill was PERFECT.
Nice room
ByMC Blue
October 16, 2019
Lots of amenities and very clean and comfortable. Priced very reasonably. Would definitely stay here again.