Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Please enter Destination.
Please select Destination.
Please select Check in and Check out.
Please enter a Check In Date
Please enter a Check Out Date.
To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).
    MoreFewer Options

    * Required Field

    Corporate ID If your company has a preferred corporate account with us, please provide the account number here.This will allow us to display your company's preferred rates.

    IATA Number The IATA number is a number that identifies bookings associated with travel agencies.

    Group Code If you have a group code, enter it here to show a listing of rooms available for your special occasion.
    MoreFewer Options

    * Required Field

    ** Best Available Rate Search does not include affiliation rates.

    Need to make changes, like editing your check-in or check-out date, your room type, the number of guests in your room or cancel a reservation? You've come to the right place!
    Already an IHG® Rewards Club Member? to view recent reservations.
    Please enter Confirmation Number
    Please enter Last Name
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.6

    based on 188 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    188reviews

    • 5 Stars
      140
    • 4 Stars
      32
    • 3 Stars
      9
    • 2 Stars
      4
    • 1 Stars
      3

    great staff comfortable sleep

    By

    May 23, 2017

    club

    This is nice hotel. Staff was excellent, bed was comfortable. My only complaint would be that the room appeared to have a leak of some sort, since carpet around the cooling unit was stained I would say the leak came from cooling unit. The room was otherwise clean and comfortable. Could use some updating.

    Read More
    Read Less

    Nice

    By

    May 12, 2017

    Great staff and facilities. I have stayed here long term the past three years.

    Read More
    Read Less

    Very friendly staff

    By

    May 05, 2017

    This trip was for business, but it was like a home away from home. I worked third shift, so felt safe leaving at night, return for my lunch hour, and returning in the morning.

    The staff greeted me and that was warming.

    I would like to be able to get more than a set of three towels. wash cloths, and hand towels for the length of time I stay (30 days or longer at one time),

    Read More
    Read Less

    great Stay

    By

    April 21, 2017

    club

    all i can say is i truly enjoyed my stay.had a great time at the suite the staff was great the suite was great
    i really enjoyed myself
    just relaxing and chilling at the suite i recommend anyone in the area of short pump Richmond to stop by and see for yourself
    .i can go on AND ON TALKING BUT ITS A BLESSING TO TRY IT FOR YOURSELF.

    Read More
    Read Less

    outdated and aged

    By

    April 20, 2017

    Outside appearance very deceiving. The rooms were from 1980.

    Read More
    Read Less

    Candlewood Short Pump

    By

    April 13, 2017

    club

    This hotel seemed great at first but then we found a couple short and curly hairs in our bed on our first night. Needless to say the rest of our stay was overshadowed by this discovery. I would stay here again only if I remembered to pack my hazmat suit.

    Read More
    Read Less

    Clean quiet and afforadble

    By

    April 12, 2017

    club

    The room was clean quiet and affordable. Also conveniently located in Short Pump. My Only problem was not getting the room I had booked online unless I was willing to pay a higher rate.( Sofa in the room ) Otherwise a fine place to stay .

    Read More
    Read Less

    Comfortable stay

    By

    April 06, 2017

    club

    the hotel was very clean, efficient, quiet and a great location.

    Read More
    Read Less

    Just right

    By

    April 05, 2017

    platinumelite

    I needed to rent a hotel room for the weekend and found this property. The room was comfortable and had a small kitchen. I lived having a full sized refrigerator so I could buy food from Whole Foods and eat healthy. Would love to stay here again. Staff was friendly a.

    Read More
    Read Less

    Quick stay

    By

    April 04, 2017

    club

    Nice place. Safe location. Friendly staff. Heat/ac did not work well. Lots of food options and shopping nearby

    Read More
    Read Less

    cONVENIENT, CLEAN, GREAT STAFF

    By

    April 03, 2017

    club

    THIS HOTEL DOES NEED UPGRADING BUT WAS CLEAN, QUIET AND COMFORTABLE. i LIKE TO STAY HERE WHEN IN RICHMOND, VA. THE STAFF IS VERY KNOWLEDGEABLE ABOUT AREA AND VERY HELPFUL ANSWERING QUESTIONS AND MAKING CERTAIN THAT YOU ARE HAPPY..

    Read More
    Read Less

    Mrs

    By

    April 02, 2017

    Good I liked hotel and location very nice ! Staff very friendly and welcoming

    Read More
    Read Less