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 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Rooms were fine, but staff botched the reservation
ByWindyTraveler
October 17, 2017
We had made our reservations many months in advance (a May reservation for an October stay). Were it not for an advance call to confirm, we would have been faced with a complete breakdown of communications and not had the accommodations that we expected to get. We reserved THREE one bedroom suites. The site had given our rooms away to other overstayers without checking if the there was a conflict of availability. There was no advance notice made to us until our proactive contact. Without us calling ahead, we would not have found out until we got to the site and hit with this change WITHOUT notice. When we did arrive, the desk staff was condescending and made us to feel we were the ones causing the problem when it was the local staff who failed and overbooked themselves. Even in their correction to fix problem they created, they made it to be they were doing us some terrific favor, when what we ended up with is not what we expected. They forced us into a different mix of rooms, and their only accommodation was that they did not charge us for one of the rooms (with again the statement of "We are not charging you for this extra room we are able to make available to you") They were summarily going to only give us three regular rooms, but seemed to be indicating we were going to get charged current full price (which was more than our reserved price of the suites).
This was a breakdown in staff, in management, in process, in communication, in overall customer care.
While the site may well be acceptable on overall accommodations and room presentation, I DO NOT recommend this location based on the desk management staff. If you do elect to stay here, you will want to call multiple times not only to IHG corporate, but also the local property.to reconfirm that you are getting what you expect.
The desk staff and property management need to be properly trained in checking upcoming reservations and bookings in order to not overbook and undercut a confirmed reservation, or at least to properly communicate with an affected party before they arrive.
Great stay
ByRp173
October 15, 2017
Excellent property and staff, staff was very helpful and the kitchen was extremely clean, I especially liked the full fridge and freezer
First time at a Candlewood Suites
Bysctraveler
October 14, 2017
This was our first time at Candlewood Suites. I thought the room was very comfortable. The kitchenette would be great for those staying more than one or two nights.
Pleasant Surprise
ByMattyvansmack
October 12, 2017
I booked at the Candlewood Suites because it was convenient to my business meeting. It was not my first choice in hotels only because I had never stayed at one and I wasn't sure what the quality would be.... Upon arriving at my hotel, the lobby wasn't anything that made me think my room was going to be more than a bed and bathroom. After checking into my room, I was very pleasantly surprised to find a mini kitchen, real glasses and coffee cups, a recliner with a flat screen TV, working area and laminate flooring. Super soft thick towels and a very comfy clean bed. Overall great experience and I will have no problem booking at a Candlewood Suites again.
Great affordable stay
ByThomas
October 09, 2017
Accommodation was exactly what was needed and expected on short term notice. could not have asked for anything. All GOOD.
Great Stay
Bycourtneysue03
October 07, 2017
Candlewood Suites always exceeds our expectations!
Very good place to stay
ByGhost man
October 05, 2017
I hope that when I checked in the sheets and covers were replaced with clean ones before I slept in it romantic
Great
BySteven5959
October 05, 2017
The property is well maintained. The staff are knowledgeable and professional. I am still staying at this location; so it is really nice.
Good location, nearby amenities
Byjonem84
October 02, 2017
Enjoyed my stay. Convenient to the interstate, restaurants, and grocery store. Room size felt larger than a typical Holiday Inn style layout and the kitchen area is excellent.
Nice Roon
ByCheryl
October 01, 2017
Excellent Stay. The only thing I would change is. I think you have to offer breakfast.
Convenient location and friendly staff
By11mike17
October 01, 2017
Except for lack of luggage stands, or some other way to have a suitcase open for access, the property met all our needs quite well.
Disappointed
ByScottyboy
October 01, 2017
Bed was old, soft, without good lumbar support. Very stiff in the morning.