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 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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Loving Candlewood
ByJazz
July 14, 2017
It was my home away from home I love the place it was just fit for my needs is like I had a little small one bedroom apartment I had I had everything I needed only thing my kitchen was missing a few things but other than that I love that you can watch for free that have coffee tea and must have little store at the front you can buy things in case you forgot to go buy some but it's awesome you have a kitchen only thing you don't have the oven but you can make do with that and then you can borrow things from the cover board such as rice cookers games crockpots grills all that I even used a barbecued twice the pool is open is inside is very nice
comfortable bed and nice towels
Bycjj123
July 10, 2017
This was our second stay at this hotel and we had the same pleasant experience.
Bed and pillows were comfortable; cover on windows helped to keep out sunlight to help with sleeping in the morning. Nice fluffy towels and courteous staff.
Longview, TX
Comfortable bed and great amenities!
BySeward
July 01, 2017
The staff are very friendly. The room is very clean and has a kitchen which helped us save money on buying fast food. We have enjoyed staying there. Would definitely stay again.
Clean room and friendly staff
ByMarti53
June 16, 2017
Nice clean room. The staff were all friendly and willing to assist with whatever was needed. The bed was not as comfortable as I wished it had been. King beds are needed. Pleasant stay, I will return.
Very comfortable suite
ByBrandon75
June 15, 2017
I was very pleased with my room at candle wood suites medical center . The bed was comfortable , well cooled room, comfortable chairs . Impressed with all the amenities in the room. Room was clean and very comfortable , the hotel staff was very friendly and pleasant , and the hotel was not far from my destination . Very quiet and relaxing place to stay , will recommend candlewood suites to anyone
Facility
ByMichael
June 13, 2017
The facility was very clean and staff very helpful
Hotel is located close enough to hospital to make for an easy commute over all great stay
Great Service
By19501955
June 12, 2017
From Check-in to Check-out the service was excellent.
Disappointed
Byrmblack
June 07, 2017
We arrived late and had an appointment at MD Anderson very early the next morning. Upon entering the hotel smelled a little old. We went up to our room and was ready to get some sleep after a long day of traveling. The room smelled like it used to be a smoking room. A little annoying but whatever. Pulled the sheets back and there were 2 hairs in the sheets along with a stain. UGH! Went back downstairs and told the front desk lady and she gave us another room just a couple of doors down. Went into that room and it was SO HOT. Turned on the air and it was barely blowing anything out. I was thinking there is no way I can sleep in this room being so hot. As we were moving our stuff the front desk lady came upstairs to check on us. She was actually very very nice. We had her go into the new room and feel how hot it was. I explained that I can't sleep there and she said there weren't any other rooms available that night. I told her I would rather have a set of clean sheets and sleep in the room with the air conditioner. She retrieved us some clean sheets and my husband and I put them on. We were exhausted. The manager did call me the next day and apologize for the problems. She said she would be speaking with the cleaning staff. I wouldn't stay there again. Along with this, the hotel is also very hard to get into. The driveway is very confusing and with traffic it was a headache. The nice thing is they do offer a shuttle to MD Anderson and the staff was polite.
Disappointed with the stay
ByRaqmrp
June 06, 2017
I stood in others Candlewood Hotels before and this one was so disappointing. The hotel seems old, the overall cleanliness is not good and the room never seemed to be cleaned, just the towels were switched during the weekly housekeeping. The sheets and comforter had stains on that, so disgusting. The staff was not nice at all. I asked for a late check out for 3 different attendants and they said I had to talk to the manager, but the manager was never there. They let me stay just 1 hour more or I'd had to pay a whole day! They say that if you are a member in their rewards program you can have a late check out, but they never even asked me if I was a member. They also charged me more for ammounts I had already paid and after they realized they reversed to my credit card but that didn't prevent me of paying taxes in my card. The laundry room was terrible, only half of the machines worked and it was so dirty and in poor conservation, many of my clothes were damaged. I asked if the machines would be fixed and they said in 2 days, but they never were. The only day I could use the swimming pool the electronic lock was broken and they interdicted the pool because of that and took 2 days to fix it. I will look for other options for my long stays from now on.
Room
ByForceMD
June 05, 2017
There was a fish smell in the room initially, not sure of the source. I used personal air freshener.
The coffee/creamer in the room was not stocked.
Great hotel for a medical stay
ByOn the Go
June 03, 2017
This hotel is always working with us on our stay. We are in town for medical purposes and sometime our stay changes midstream. They are always helpful in changing our dates from longer and shorter stays without any problems. Our last stay was unexpected and arrived late that evening. The desk receptionists told us to make sure we took advantage of the late check out because they could tell we were very tired. It made all the difference in the world. Our appointment wasn't until 2:00 pm so we were able to get some extra needed rest. Great hotel and staff!
Good value
Byterrib
May 28, 2017
We only stayed for one night but the room was comfortable and had everything we needed. We used the shuttle service, which was an extra perk. Very good value for the money.