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 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
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Very nice
ByMimi11
October 14, 2017
Clean, comfortable, convenient. The kitchen area is very nice and adequate for most needs, the beds were super comfortable and the bathroom had a nice counter top space around the sink. All in all, it was one of the nicest rooms we've stayed in for along time.
Great Stay
Byhelpforkids
October 04, 2017
The stay at the hotel was very nice. Convenient to my conference and service was friendly. Will book again if I need a hotel in the area.
Service
ByJimmyjohnjohnjoseph
October 02, 2017
The hospitality front desk clerk was outstanding! I reserved room ahead of arrival and she had everything taken care of for me while also accommodating how I preferred. She is very friendly and professional and I will definitely be back because of the exceptional service.
fairly satisfied customer
Byshonda73
September 21, 2017
I love the location of the hotel. For the most part it was clean. The bed was very comfortable and the a/c worked perfectly. The only problem that i had was that the trash had not been dumped. I brought this to the front desk clerk and she corrected the problem immediately.
Clean and comfortable room
ByAJohnson
September 20, 2017
Hotel room was clean and comfy. Hotel staff was accommodating. I would recommend this hotel to visitors of Longview, TX.
Great Hotel
ByJohnny
September 17, 2017
Excellent hotel with a great staff. They take very good care of my repetitive business driven stays at this property.
Great sleep
ByScott
September 16, 2017
One thing that I really do like about ALL the IHG hotels is that there are plenty of pillows but I've got Firm, soft, what ever kind of pill is you like they got . Also some of the best soap and shampoo
Good overall experience
ByBad Okie
September 04, 2017
I travel for business and often stay overnight. Candlewood has been one of my top choices to stay.
Nice quiet stay
ByTheresa1969
August 08, 2017
Most enjoyable hotel stay in a long while. Even though there were dogs present, it was quiet and I was blessed with a restful sleep.
Brenda, at the front desk, was friendly and helpful. Made me feel at home.
I will use this hotel again.
Reservations were incorrect- No Manager Assistance
ByKidoman
August 02, 2017
When I advised that the reservations were wrong, all that was ever said was "I'm Sorry" in a tone that verified that they really didn't care either way. When asked about a manager I was told they were not there (arrival). When loading up around 10am, I was still not contacted. Then upon leaving around noon, still not contacted and front desk said they were not there. Had DOG hair on the bed spread and under a pillow. I turned the pillow case round and stayed anyway. I noticed a $10 charge to our card but did not look again to see if it was only there to hold the room.
Friendly and welcoming staff
Bydaytime88
July 19, 2017
The staff was friendly and welcoming. The room was clean and spacious. Cold A/C. Free coffee. Easy check out online. No swimming pool or breakfast. Although there is a pantry where you can buy breakfast items like cereal and pop tarts, etc.
Poor service
ByDisappointed
July 12, 2017
Stayed here almost a month ago and still haven't received welcome amenity points. Called two weeks after staying and they said it takes time to receive points as if this were my first stay with IHG. You should never lie to your customers. Called front desk on day two asking for towels and they said anytime o wanted towels come and get them. Thanks for taking care of your customers. I will not stay here again.