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93%
Recommend This Property
Overall Experience 4.3
93%
Recommend This Property
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Good location, clean, friendly staff
ByPat 1949
May 23, 2023
Stayed here for 5 days. They had a large adult group also staying there and did not hear any loud noises, very quiet. Had one minor problem with the bathtub being a little slippery so the management brought us a bathmat, very much appreciated. I would recommend this hotel.
Clean and New
ByKennyD70
May 02, 2023
Very nice, new and clean location. Close to many restaurants, activities and main roads. I recommend this location and will visit again.
Best candlewood; should be held up as the standard for all other candlewood hotels.
ByMachine tool road warrior
April 20, 2023
Very accommodating; allowed me to check in early. I’ve stayed at many candlewood hotels nationwide over several years, and this was the nicest one ever. All of the staff were very eager to help, which is rare these days. When someone does something right I believe they should be recognized. I suggest candlewood use this hotel as a teaching model.
Excellent Service
ByOmegaSupreme
March 22, 2023
I was very pleased with the staff. The amenities were available. The staff is attentive and friendly. The rooms were clean and spacious. I am overall impress with the service I received and would recommend Candlewood as a great place to stay.
Nice Hotel
ByCP270
March 16, 2023
Nice hotel, not extravagant, but I was looking for simple. Easy check-in/out. Clean rooms, clean bathroom, clean kitchen.
Average service, but great prices.
ByNM1ROOFER
March 11, 2023
You get what you pay for, the service was average but because the price was so low other unfavorable guest could afford to price wise to be there. This resulted in us dealing with a guest who was high on some type of drug, which normally does not happen in the higher range hotels. Other than that, everything was averagely good. Except for the hair found in the bathroom, albeit it was just one hair.
Double charged
ByZen23
March 07, 2023
They double charged me. We paid cash at check in and they still charged the credit card. Despite numerous requests, they still have not refunded the second charge. This amounts to fraud.
In addition, we reserved a king-size bed, they gave us a smaller queen-size room. We asked for towels and never got them. The bed covers had a bad odor to them.
It's unfortunate that a new hotel that otherwise would be an enjoyable stay, instead tries to get away with fraudulent charges, ignores the customers, and has trouble keeping the bed covers and sheets clean.
Overall good experience
ByRWP2007
March 07, 2023
Overall the place is good and I would recommend stays here
Double Charge for the Room
ByZen23
March 02, 2023
They double charged me for the room. I reserved the room with my credit card but paid with cash upon check-in. They took my cash and still charged my credit card.
I wrote to the manager twice but she ignored my emails.
I hope the IHG folks will get involved to refund the double charge because I am a long time customer of IHG hotels.
Comfortable bed, good temperature control
ByTv3899
February 22, 2023
My comments have written in the survey. Front desk staffs were great. The gentleman at the desk brought us bandages and first aid supplies to the car when he came to know that my wife got a small accident.
Cleanliness is poor, need more attention to detail. The dishes in the kitchen cupboards were very dirty.
Overall, clean hotel I believe because this is still new.
LOVED it
ByHangingwithjay
February 20, 2023
This was a new facility when I stayed and will stay every time I am in the area. The staff is awesome and the location is amazing with some food within walking distance and other options available for a short drive. The grocery store is a block away. STAY STAY STAY at this location. A pool at a candlewood - YES!!!
Business Trip
ByCabinet Man
February 17, 2023
Great Location, Safe, Clean, and nice bed, and bathroom shower. Easy Check-In process, friendly staff, and easy parking. No problems or issues and will stay here again on my next trip to the area. Newer property nice TV