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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 639 reviews
92%
Recommend This Property

Ratings Breakdown

639reviews

  • 5 Stars
    465
  • 4 Stars
    104
  • 3 Stars
    31
  • 2 Stars
    23
  • 1 Stars
    16

Great service and comfortable bed.

By

December 02, 2023

My overall experience was a 10 out of 10. I loved the bed, it was very comfortable.I liked how quiet it was. The room was kept very nice and clean. I have stayed in several motels during my life time and I am sure that this motel was the best ever.

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Convenience

By

September 22, 2023

Overall great experience. Comfortable stay and friendly staff.

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Excellent customer service

By

August 28, 2023

Very nice place to stay for a short and /or an extended period of time. This facility have all the things needed for a comfortable stay ( amenities)- laundry service. This place is also close to restaurants and other sights/points of interest, and markets.
Staff very friendly and accommodating. Appreciate the help of Javi when we called to confirm our reservation. Staff are also available when needed to answer questions that we may have. Also appreciate the assistance I received when checking in, and had the ability to change to another room for better lighting and view. Staff did not mind showing the room and wanted to ensure that we are happy with the room we have chosen.

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Great service

By

August 14, 2023

Great location in Manhattan, very friendly staff and the room was clean and cozy! I stay here at least once a year and I’m never disappointed!

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Comfortable Room

By

July 23, 2023

I enjoyed my stay at Candlewood suites. The room was very spacious. Comfortable bed. And excellent water pressure in the shower.

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Might not have the bed you reserved

By

July 19, 2023

Cleanliness was fine but if I reserve a king bed I don’t want to end up in a double mattress room. Also, like most other IHG hotels, they’ve switched to Dove soap, shampoo and conditioner and it stinks, like an extreme amount of perfume.

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Nice room

By

June 15, 2023

Clean room, kitchenette was nicely stocked with dishes, bed and pillows were comfortable.

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Full mini kitchen and very clean rooms.

By

June 13, 2023

If you're in manhattan for an extended stay they have great competitive pricing for multiple night stays. Also I really liked having a full size fridge and freezer to make keeping groceries and drinks cold. The rooms even have a stove top and microwave with basic cookware to make cooking meals easy.

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Great location very nice hotel

By

June 11, 2023

Loved the room, bed was comfortable. Location was great. Food options in the main lobby was great. Enjoyed the coffee all day. Laundry room was clean and free to use. Over great stay and I will stay there again!

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Staff

By

May 14, 2023

I was checked in promptly without any problems. When we checked out the staff was prompt and asked if any concerns.

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Great experience

By

April 30, 2023

Only thing wrong was a clogged shower drain. Other than that, it was a great experience.

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Highly recommend. Ideal for long term stays

By

April 30, 2023

I was in town for work and started my stay at another hotel and switched to this one and immediately wished I had stayed at Candlewood the whole time. Perfect hotel.

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