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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

4

based on 64 reviews
75%
Recommend This Property

Ratings Breakdown

64reviews

  • 5 Stars
    28
  • 4 Stars
    18
  • 3 Stars
    10
  • 2 Stars
    3
  • 1 Stars
    5

great location

By

November 13, 2023

I was in town to run the DAV 5K downtown. Hotel was in a great location easy on of the highway and short drive downtown. Many great restaurants close. Won at Hard rock Casino !!!

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Great service, Big room

By

November 06, 2023

The hotel room was clean and spacious. Staff was very friendly. Only downside was the layout of the bathroom was not good.

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Great room.

By

November 05, 2023

The staff was very friendly and helpful. Room was a nice size, great for an extended stay. Very clean and very comfortable. Kids loved the pool! Was a bit loud in the morning but overall we had a great stay there.

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I enjoyed my stay at Candlewood.

By

October 29, 2023

Not much can be said about this property other than it was a great choice for Cincinnati area IHG.

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Friendly Staff

By

October 09, 2023

Even though we had a few hiccups with our room the staff was great and on top of it and corrected it swiftly. It was a nice room and the remodel is looking great!

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Visit for the Weekend

By

October 09, 2023

Very helpful staff and concerned about their hotel guests. Answered questions and helped me anytime I needed it.

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Even under construction the stay was amazing, staff was amazing!

By

September 29, 2023

Even under construction this staff rocked my stay so friendly, always calling me by my first name.
I even purchased them, a Ice cream cake and chocolates before I left, that's how impressed I was.
I travel about 200 nights a year.
I would name some but do not want to leave anyone out.
Thank you Mason IHG

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The hotel was in renovations

By

September 22, 2023

They did not have clean rooms, I need it to wait until the four room was clean and ready to use, I saw a small cockroach in the lobby and a wired insect on the bathroom, beside that the room was cozy and the staff very kind and attentive.

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Good hotel with nice amenities

By

September 06, 2023

We liked the kitchenette to use for storage and leftovers warm-ups. The air conditioning unit was a bit too noisy, but the room and bed were comfortable. Overall, a very nice stay.

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My new favorite travel hotel

By

August 25, 2023

Candlewood Suites was awesome and the first time I have stayed with them. Awesome customer service, extremely clean and comfortable. It was professionalism at its finest during check in and out. Room was comfortable and very well supplied.

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Location undergoing renovation

By

August 21, 2023

The hotel was being renovated during our stay which came as a surprise. There were some minor things in the room that needed attention but overall our stay was fine. The staff were great -- very friendly and helpful. They did their best, under the circumstances, to make us comfortable.

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Construction

By

August 20, 2023

The staff was not transparent about construction that occurred in the room above ours

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