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 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Awesome Room and Excellent Front Desk Staff
ByRunning on Empty
April 01, 2020
I was traveling home after working in Panama City FL and reserved a room with Candlewood Booking. I was specific that I needed a double queen room as my wife and son were with me on this trip. It was approx. 11:00 PM when we checked in. When we got to the room it was a single king. The front desk attendant had me come down to the front desk and after he checked in 2 groups, got right on my issue. He had to call the manager and between the 2 of them got us an adjoining room at no charge. My son was ecstactic. I did not care as much about the free room as I did about the excellent customer service to resolve this issue. Very pleased to see problem solving and not finger pointing nor excuses. Hats off to this night crew!!
Comfortable bed. Kitchen a plus. Courteous staff.
Byfreehling25
April 01, 2020
Front desk staff was courteous, professional and easy to work with. Late check out was greatly appreciated. In room kitchen was a plus.
Excellence Again
ByBCMc
March 31, 2020
Always happy with our IHG experience. The hotel staff was friendly and attentive as always. The room was clean.
Great place to stay
BySnowBird
March 29, 2020
I've stayed at this hotel three times now and will stay again next year during my winter travels
Restful stay
ByKathy10
March 26, 2020
We were able to relax and get a good nights sleep so we were well rested for traveling the next day. The room made us feel less crowded then most lodging rooms.
Lack of honesty !!!!
ByRick Harris
March 22, 2020
Seriously. This hotel management knew that a new rule was passed in their county which does not allow for county taxes it be refunded to the customer at the time of check out once they stay there for 30 days or more. They only tell you this at checkout and then say “i apologize” while grinning. Awesome way of treating guests. Get them to stay then hide behind the new rules that are passed that effect the guests final bill, then hide behind the rule makers who passed them. Actually informing the customer about the new rules beforehand might be too honest for this management team at the Paducah Ky Candlewood Suites.
Great stay
Bycaito32
March 18, 2020
I have been staying at the hotel since October for work. The people there are very nice and helpful. They kept my room clean every week. They thing very comfortable. I will be staying again.
One night or weeklong stay.
ByBrinDawg34
March 17, 2020
This hotel seems ready to meet your needs whether you need done night or a multiple week stay. Bath had soap, shampoo, body wash. Kitchen had soap, utensils, and pans.
Main bed was fantastic, foldout was questionably clean. It was stained and not obviously cleaned, so who knows. Spare sheets seemed good--only saving grace.
For those coming to stay, YES. That first door entrance is the front entrance (extremely basic and not like most hotels).
Trip to Missouri
ByNo nick name
March 10, 2020
We were very tired from traveling. Staff was very friendly. Room was nice. Stay was good.
Super nice motel
ByBubba
March 04, 2020
This motel was very clean, beds were very comfortable which made for a very good rest...the staff were very friendly and helpful..
Passing thru
ByJules
March 04, 2020
Very nice room, check in/ out was efficient, sleep was good.
Nice hotel awful staff
Byamanda
March 01, 2020
The hotel itself was cheap yet nice. The staff on the other hand are rude and ruined my stay. The initial person at the desk who checked us in was disgusting. He was dirty and his clothes had huge holes and stains. I felt like a bum was checking me in. He was not professional at all. He was rude to me in check out and told me pretty much it was his way or I could leave over the hold on my card. He said he couldn’t care less if we stayed there but it was midnight so i didn’t have time to find another hotel. Than we got a wake up call at 1 am 2 am 3!am and 4 am which made my stay awful with little sleep. The next morning the next man was just as rude and just as poorly dressed. Awful awful staff which did not make me feel safe.