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Experience the comfort of home at our extended stay hotel in Richmond VA.

We know what you need.

Extended-stay travelers play by different rules and you need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up ... just for you.

Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within walking distance of Altria, Genworth and Met Life. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Anthem, Comcast and several hospitals including Parham Doctors, Henrico Doctors, Vibra and St. Mary's. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive away.

Candlewood Suites Richmond West Broad gives you the amenities that make you feel at home. Fully equipped suites, complimentary laundry facilities, room to spread out, space to work and space to relax.When it’s time to get connected we know what you need – high-speed internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away.

When you come to Richmond’s West End we know what you need. Candlewood Suites Richmond West Broad is your best stay ... for a week, a month or even a year.

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Quick Info

Relax and stay in the know


  • On-site Guest Self-Laundry Facilities
  • Standard Wireless Internet service is free for all members
  • On-site Fitness Center Available
  • Outdoor Gazebo Grill
Pets Welcome

It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.


Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.


Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.


The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

Getting Here

Candlewood Suites Richmond - West Broad
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
Recommend This Property

Overall Experience


based on 844 reviews
Recommend This Property

Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Staff was friendly but room was horrible


September 06, 2022

My stay was not satisfactory. The television in the bedroom did not work. The tv continued to reboot and freeze. The Wi-Fi did not work. There was a loud obnoxious noise coming from freezer but the noise did stop after about fifteen minutes. The room didn’t have a bad smell but the smell wasn’t pleasant either. The hallways leading up to room smelled like there are no housekeepers that work there. I paid $135 for amenities that did not work. Stay if you want…but I doubt I will be staying here again God willing.

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August 31, 2022

This is a nice hotel with great amenities, however I was shocked by the lack of attention given to the room and outdoors lounge. Our room had not been cleaned including the bathroom. The outdoors lounge was great in size however unkempt. Also the room chair and couch needed updating.

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Disappointing for IHG


August 29, 2022

I was terribly disappointed at the cleanliness of this hotel, the furnishings were dirty, the pull-out sleeper sofa was horribly uncomfortable. (Hotel should not offer 4 adults in a room without 4 beds or 2 queen/King beds). We had to get another room at another hotel for my older kids for their own comfort as weel as space. The hallways were the absolute worse, they smelled musty, the carpets were filthy and very small/narrow. For this being an IHG hotel, I was grossly disappointed, I expected a better product, one that is clean, appropriate bathroom ammenities (towels are thread bare and small, the hairdyer was sticky the floors were slippery(had a film on them). I felt everything I touched was dirty. The airconditing was loud, the remote for the TV's did not work, Ice maker in refrigerator was loud (although it could be turned off) Coffee in the room was terrible and lids/cups did not match. Not only would I not stay at this location, I won't stay in another Candlewood suites as I feel this is the standard. On a bright note, the staff was quite friendly and offered a very pleasant greeting each time they saw us.

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Online Photos Were Misleading


August 27, 2022

It was a fine hotel as far as sleep and cleanliness. However, the pictures made it look much nicer than it was. The room seemed very outdated. The TV was old and the stands for it were broken as well. When I asked for a room on a higher floor, I was given a room on the first floor with no additional explanation. The little kitchenette was nice though. And this hotel had very easy access to the highway and restaurants in the area. Not likely I will stay here again though.

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FAQs for Candlewood Suites Richmond - West Broad

  • Yes, Candlewood Suites Richmond - West Broad offers complimentary parking for hotel guests.

  • Candlewood Suites Richmond - West Broad offers fully furnished in-room kitchens in all rooms. Our full kitchens have everything you need to cook your own meals while traveling. Visit our Amenities page for more details. 

  • Complimentary parking is available at Candlewood Suites Richmond - West Broad for hotel guests.

  • Yes, when you book your stay at Candlewood Suites Richmond - West Broad direct with IHG, choose one of our flexible rates which include the flexibility to change or cancel your reservation at no charge. For full details, refer to our Travel Advisory details.

  • No, Candlewood Suites Richmond - West Broad does not have a pool.

  • Check-in at Candlewood Suites Richmond - West Broad is from 3:00 PM, and check-out time is 11:00 AM. Contact the hotel directly for options available for early check-in or late check-out.

  • Yes, the Candlewood Suites Richmond - West Broad offers free WiFi!

  • No, there is no on site restaurant at Candlewood Suites Richmond - West Broad.

  • Yes, there is an onsite fitness center at Candlewood Suites Richmond - West Broad.

  • Rates for accommodations at Candlewood Suites Richmond - West Broad vary by season. For your rate options, please input your dates.

  • The Candlewood Suites Richmond - West Broad has 98 guest rooms. Enter your dates to view available rooms for your stay.

  • Pets are welcome at Candlewood Suites Richmond - West Broad. Our Pet Policy: Trained dogs and cats are allowed with a non refundable fee of 50 USD per week. All Fees are Per Pet. Weight limit of 50 lbs per pet. No breed restrictions for domestic dogs..