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 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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Comfortable Hotel for great value
Byl<1saa(
November 05, 2020
Hotel was clean and the staff were very hospitable. Rooms were spacious and comfortable. The rates for this hotel were also great considering the quality of rooms. Would recommend staying at this location if you are in the Richmond area.
Richmond
ByGreat stay
November 03, 2020
We had a great experience at the hotel and will be returning again.
Great hotel
ByCraig K
October 31, 2020
Great new hotel. Clean and safe. Would use it again.
Bed
ByMissingmontreal
October 24, 2020
This is an outstanding hotel . Although our bed wasn’t as comfortable as all the other times we stayed there, this will continue to be our go to place to stay. You can’t beat the kindness of the staff and the cleanliness of the rooms and location. Feeling safe is a bid deal for me and, I always feel safe there.
Great experience
ByBrian
October 20, 2020
Exceptional service and very COVID conscious. Having pet friendly options with minimal additional charge is a huge plus as well!
Stay
ByDunk
October 14, 2020
It’s okay for the money and the area. It was fine I would stay there again without hesitation
Recommended for great sleep
ByDebbie
October 12, 2020
The room was very nice. The bed was very comfortable.
Great experience
ByAliJ
October 12, 2020
I was recommended this hotel by Helping Hands veterinary clinic as a pet friendly place where we could stay before my dogs surgery. I was absolutely blown away by how well maintained and clean everything was. We arrived late but the staff was friendly and efficient, I was checked in
Great hotel but could be cheaper
ByStace
October 06, 2020
Overall I liked the hotel experience. The staff was not that great though. The staff acted like they were being bothered every time I asked a question or needed something. The hotel was extremely clean and smelled amazing as soon as you went in all the way to your room. They clean and sanitize constantly which is great during this time. My room air conditioner was confusing and annoyed me because I had to keep manually cutting it on, I did state this issue but didnt get much help on it. For the cost, I was expecting much better bedding. The bed was hard and very loud and the comfortable was weird the way it laid out. The cupboard for snacks was nice but it was upsetting they had no free breakfast. The outside sitting area is lovely and you can watch TV and start a fire and cook as well. The kitchen was very nice, they had everything already provided to cook and eat. Nice size TV. Room is small and could have used an additional chair. Overall nice hotel, but could have been cheaper. Too costly to stay long.
I really enjoyed my stay
ByNoonie
October 05, 2020
My over all experiences were great no complaints. Staff were extremely nice, manager as well, very well kept, clean and tidy
Smooth and comfortable
ByAdamSleepsIn
September 19, 2020
From check in to check out we had a very smooth and enjoyable experience. The staff was great and I will definitely stay here again the next time I’m in town. Thank you!
Rude Customer Service - Hard Beds
ByNicnojo
September 17, 2020
No one at the front desk upon arrival. There was a phone available to call. I called and was rudely told that the clerk would 'get there when she could.' I stay in hotels more than half the days out of the year so I know that since it was after 5 she may have been taking towels or something to a room. But it did not necessitate being rude. We waited a good ten minutes while another employee sat outside on her break. When she did arrive, there was no apology, no greeting, nothing. Just "can I help you with something?' in a tone that said she would rather do anything else. Well, apparently I'm here to check in!!