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 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Beds were comfortable and staff was nice.
Bytiffany30
November 13, 2019
The room was super clean and it was provided with plenty of towels, pillows, soaps, ect. The only two things that I really did not like was my key card lock did not read my card very well so it was very difficult getting in my room at times. Also, the hot water was only luke-warm and very low water pressure.
Hotel básico con buena comodidad en habitación
ByM7411
November 07, 2019
El aspecto exterior del hotel contrasta con el estado y apariencia de las áreas comunes, que lo hacen ver como hotel de menor categoría pues están ligeramente sucias y con huellas de descuido. La comodidad de la cama y la habitación es muy buena.
Comfortable bed
ByPeanut
November 06, 2019
It was a really nice ,clean and comfortable place, quiet and roomy!
Comfortable bed and great service
ByThe Great Bubba Babbu
October 24, 2019
Good, Clean, Quiet. Bright Parking lot, stay away from parking in the back. The facility is under renovation, but it does not affect the room we were staying in.
Neat Pick:
Can use more electrical power outlet at bed side.
Maybe check on toiletries and fill up/supply.
clean
Bymarcos
October 09, 2019
it was awesome. Had no problems, staff was kind and helpful.i will be returning vey soon.
Nice place
ByAngbob
October 02, 2019
The employees here are rock stars, they are helpful and know there job, the rooms are extremely clean and spacious
Lack of customer service
ByMelTex
October 02, 2019
Was not greeted as a reward member upon arrival, wasn’t offered item from cupboard only stated she was applying reward points, Front desk announced room number, did not advise that the elevator was broken, phone in room not working, no body wash, bed rail frame stuck out 4 inches from mattress, carpet was sticky, loud music from restaurant until passed 11pm, vacant room next-door alarm went off at 4 AM.
convinient location
ByMycobra@1
October 02, 2019
good price fairly nice hotel clean bed great kitchen accesories
Property to avoid
ByJ Cartier
September 19, 2019
Very unhappy about my stay.
I booked 3 nights for a family week end and requested a suite as it has a separate bedroom and a sofa-bed.
When we arrived the room was a smoking room with a heavy cold tobacco smell as well as humidity odor. The A/C outlet in the room was straight from the inner wall, no duct end to it.
We then tried to open the sofa bed for my son it was broken and the mattress had some horrible yellow stains on it...
We asked to be changed to another room and got transferred to a smaller room with a regular 2 pax size bed...we asked again for another room and got changed to that same room size. We finally decided to take the last room we were moved into and asked for a spare bed which was brought to us later.
Remodelating of the gym, laundry and part of the downstairs hallway area started on sunday. We asked also to get 3 fresh towels on sunday and just got one back as this is all they had.
Overall very bad experience, the condition of the first room was closer to that of a bad highway motel and we ended up in a way smaller room than paid for, with a spare bed and a baby crib we had brought. Needless to say we did not have a lot of space and spent as less time as possible in the hotel.
I travel regularly throughout the US and Latin America and always try to stay at one of your properties as so far my experience had been great, but this place was horrible.
I would expect at least to e reimbursed the difference between the room i booked and the one we were put in.
Thx
Candlewood Round Rock
Bychris
September 17, 2019
Nice hotel in a convenient part of town. the check in clerk wasn't the most outgoing, but we got through it. the room is nice, with a very comfortable bed and cold A/C. the bathroom was clean with good towels. on wall soap and shampoo dispensers smelled nice.
What a pleasant surprise!
ByMils
September 16, 2019
I had a great stay. The hotel is conveniently located near grocery stores, restaurants, and other amenities. The room is comfortable, in working order and spacious. the kitchenette is very useful to those who like to make their own coffee and prepare food. It allows the opportunity to be flexible and to save some money while away from home. The staff was able to accommodate some last-minute requests, as an opportunity to visit with a family member required her to stay with me for the night. A roll-out bed was available and provided to me, which was great. I look forward to staying at Candlewood hotels, should the option be available on future travels.
Good value
ByNicFerg
September 16, 2019
Have stayed at this property before and have always liked it. Never any problems. Good gym. Rooms are big and nicely furnished. I enjoy the recliner, pretty comfy!