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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    87%
    Recommend This Property

    Overall Experience

    4.3

    based on 476 reviews
    87%
    Recommend This Property

    Ratings Breakdown

    476reviews

    • 5 Stars
      299
    • 4 Stars
      95
    • 3 Stars
      35
    • 2 Stars
      26
    • 1 Stars
      21

    Awesome staff

    By

    December 18, 2019

    The staff at the Cadlewood Suites neas Sea world in San Antonio is amazing. They made us feel like family. Always ready to assist in any situation.

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    Sa

    By

    December 17, 2019

    club

    Great place to stay. Would stay again..........
    ...........

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    Great Staff

    By

    December 16, 2019

    The staff at the hotel were exceptional- everyone - housekeepers, maintenance, and registration staff

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    great service

    By

    December 12, 2019

    great service,Amanda was very helpful.i recommend this hotel

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    Juan Enriquez

    By

    December 07, 2019

    platinumelite

    Very nice location be central to ok my convenience business see yo uh next time.

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    Great place

    By

    December 03, 2019

    We enjoyed our stay. Very grateful for its availability.

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    Comfortable, clean, quiet, well-stocked

    By

    December 02, 2019

    club

    Truly one of the more pleasurable stays ever. Every aspect was excellent and the staff was very friendly and welcoming. Definitely recommended!

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    not the great place

    By

    November 15, 2019

    To explain my visit to the hotel.... My husband was transferred to a new station and up and moved from Dallas to San Antonio. with that being said while working and looking for an apartment the hotel was to be his home away from home. I have to first off recognize Amanda. My husband said she was helpful and understanding to him needs.
    As a Spire Elite member i would have expected my status should have allowed the hotel to ensure the room was clean , inspected and ready to be lived in for 2 weeks. The furniture is something we would find in a motel not a hotel as reputable as Candlewood Suites. I have attached the pictures as well for your viewing. I had to extend the reservaiton so i ha to rebook a new reservation and the FD agent was not able to find the reservaiton as an inconvenience she said she will apply 5000 points on my account...…. I have not received it. Then another night there was a power outage and the whole entire hotel lost power that was a huge inconvenience after coming home from a long day at work. FD promised as an inconvenience to the guest they would apply points to the account she mentioned 15000 (fifteen thousand) that's has not been applied. My husband was walking barefoot on the rug to go to the bathroom to take a shower he said by the time he got into the bathroom his feet were so dirty from the rug he was scared to walk barefoot. I feel that a refund of my points should be considered due to the horrible living conditions.

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    Able to accommodate us without reservations

    By

    November 12, 2019

    We had reservations at the Holiday Inn next door. When we arrived the hotel was under construction and closed!!!! We had no idea and didn’t know what to do. Went next door to the Candlewood Suites and they had a room.

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    Comfortable bed and conveniently located.

    By

    November 06, 2019

    Located right off 1604, this Candlewood Suites was a perfect spot to stay and visit both Sea World and Six Flags Fiesta Texas. The staff were all polite and attentive and provided me exceptional service. The bed was one of the most comfortable hotel beds I had ever slept in and the hotel was quiet and inviting. I would absolutely recommend this IHG Hotel to anyone!

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    Staff was accomodating and friendly.

    By

    November 06, 2019

    club

    Rooms need to be upgraded. Easy walking distance to a Starbucks, nail/hair shop.

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    Great staff, comfortable rooms

    By

    November 03, 2019

    Great value. The rooms are clean and the staff is very welcoming.

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