Open Gallery
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
|
Highly recommended
ByTrina
November 07, 2020
The place is very clean and comfortable. The staff was very pleasant and nice
comfortable bed and great staff
ByEric
October 21, 2020
The staff was and service was excellent. Though it appeared the hotel was under renovation the improvements were looking good.
Last-minute business/ Leisure trip
ByRparrish
September 23, 2020
We were doing some entertainment (DJing/ Photo booth) for my brother in laws, that just retired from the Air Force, so we came at last minute and we needed a hotel room that can accommodate 5 of us; a 1 year old a five-year-old 12 year old and 2 adults.... not only did they have a room that can accommodate us and big! they went above and beyond by... when I lost service on my phone (Sprint) they even held the room until I could call back 20 minutes later! Overall great stay!! And we woukd stay again !!! THANK YOU!!
Good Stay
ByDaniel
September 08, 2020
Good place for extended stays. Full size refrigerator, cook tops, and a place to do your laundry.
Great place to stay
ByLina85
August 25, 2020
Comfortable bed great service easy access nice rooms
pleasant stay
ByBart
August 22, 2020
First stay in a motel/hotel since the covid-19 has been around. A little nervous, but the candlewood was great.
Great hotel
ByHeather C
August 21, 2020
Hotel was clean, staff was friendly and amenities were great
Sumpter - pet policy price, terrible first room, under rennovation
By1134928
August 20, 2020
1. We will not stay at this hotel again is the general feeling. This is a first for me to state for an IHG place.
2. I was charged a pet fee that was double what was on the internet reservation site. and double that which was printed on the actual form I had to sign for my Pet's stay. Your clerk, held up a sticky that stated the new rate is in effect since the remodel happened.
3. I signed the document, and annotated that I would send a letter. This is that letter. Let me know that you received it.
4. We were given a room that had mold/algae growing out of the bathroom ventilation fan cover. and that smelled of very strong cleaner. We immediately left the room and were treated very well and given a new room. Likely the first room was not a remodel. The logic here is funny as the fee change was because of the remodel.
5. The reconstitution of the hotel was underway in full force, so parking was challenging and every area of the hallways had items stored, in addition to the trailers lining the building and occupying much of the organic parking spaces. NFPA 170.
6. Garbage was strewn on our floor hallway likely by a customer, I reported it to the front desk, and it was remedied on that day. NSF
7. Housekeeping while not wearing masks all the time, was very good when we exchanged our towels. COVID-19 policy posted on your door as we entered.
8. There are now a lot of choices for the Shaw AFB community in this area when it comes to temporary contracted lodging.
9. Overall the hotel experience for me was very very average.
Good Place
ByDavid
August 20, 2020
The hotel is clean, the staff is friendly and the hotel is located near multiple options for dining that you can walk to.
Renovations and parking
ByDS480
August 18, 2020
While my stay was comfortable enough, my first impression was somewhat degraded. One of the first impressions a person gets from a hotel is the lobby. The lobby here has furniture piled up in the corner. There is also furniture piled up by the elevator on the 2nd floor. I understand renovations are taking place, but it was exactly the same scenario when I stayed here in October of 2019. It is unsightly at the very least. Parking is somewhat limited for this property. To further limit available parking there is a semi trailer, presumably part of the renovation effort taking up 6 or 7 parking spaces in the front of the building. More renovation debris occupies 3 parking spots in the rear of the building. The property does have additional parking next door in the rear of the building, but a construction dumpster takes up at least 2 spots. As a result of the construction dumpster being in the parking lot, I found several screws strewn about in the vicinity of that dumpster. The room itself, while large and fairly comfortable, had some damage. The closet door had damage, there was a spot in the bathroom where the paint had been chipped, and a spot where the tile on the bottom border of the wall was missing.
Worst Candlewood Experience I’ve had yet.
ByLil Mike
August 11, 2020
I travel a lot for my job, and have stayed in many Candlewood’s
Ohio
ByOhio
August 07, 2020
Suite was very clean and beautiful.
Did not feel comfortable with all the people just hanging out in the parking lot and most did not have masks on.