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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 1991 reviews
91%
Recommend This Property

Ratings Breakdown

1991reviews

  • 5 Stars
    1344
  • 4 Stars
    504
  • 3 Stars
    93
  • 2 Stars
    26
  • 1 Stars
    24

Tired Property and Without the Characteristic of any Crown Plaza

By

October 20, 2019

I had an average saty experience at this property due to the following severe shortcomings:-

a) Numerous staff pressed and knocked on the door, at different times even the "DO NOT DISTURBED (DND)" sign was activated and a "DND" sign was hung outside the guest room door;

b) Staff at the Executive Lounge were not attentive and Cold. Full time staff on duty were not warm at all, except both trainees whom are struggling and trying to maintain the essential standard;;

c) Absence of SLEEP ADVANTAGE products, such as a) Eye Warmer, b) Sleep Advantage Bath Power, c) Sleep Advantage Roasted Tea, d) Sleep Advantage Pillow Mist etc, which we are generally looking for when we choose to stay in a Crown Plaza property. I have had asked for these supply they were not aware of;

d) severely Broken and chipped mug on the buffet line, it can easily cut and endanger the user. I have taken photo and returned to the staff on duty and alerted them to be very careful;

3) Overall appearance of the property is extremely old and tired. It is utmost important to kick start comprehensive refurbishment plan, in order to continue to provide comfortable stay experience to your IHG loyal members and guests.

I felt very disturbed on the above stipulated stay experience and therefore i had provided my genuine and humble feedback (even in much more thoroughly) yo the Assistant Front Office Manager Mr Toby Wang. However, zero shortfalls recovery was in practise. No Customers Delight and service recovery.

Trainees deserve for compliment, they both are more out shinning if compared with the full time staff on duty at the Club Lounge (on 14-15 Otober 2019), in terms of guests relations, warm hospitality and full of passion with warm smiles always:
1) Hailey Liu
2) Tina Chen

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