Votre session expirera dans 5 minutes, 0 secondesen cas d’inactivité. Rester connecté
Votre session a expiré. Veuillez vous connecter à votre profil .
Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement

Impression générale

4,4

en fonction de 1275 avis
92%
Recommander cet établissement

Ratings Breakdown

1275avis

  • 5 Étoiles
    791
  • 4 Étoiles
    340
  • 3 Étoiles
    76
  • 2 Étoiles
    41
  • 1 Étoiles
    27

Very comfortable bed and great service

By

juillet 03, 2021

I had a long term stay due to an unforeseen circumstance and also the national lockdown. The staff were excellent! They were always very friendly and efficient and ready to help all of which made the situation I was in bearable. I was very satisfied and very grateful!

En savoir plus
Réduire

A getaway after lockdown

By

juillet 01, 2021

Had a great stay at Brentford Lock, first time at this hotel. Staff all friendly and helpful, especially the jovial bar manager and the reception staff. Comfy room with everything we needed, good breakfast and a great location being on the Grand union canal and near to both Syon Park and Kew Gardens.

En savoir plus
Réduire

Friendly Hotel

By

juin 29, 2021

Nice location
Easy parking
Good food
The mattress was perfect for me
Enjoyed the easy app for room service

En savoir plus
Réduire

Great staff poor sleep

By

juin 29, 2021

The reception team were great and tried to deal with any issues.
The sleep quality was very poor, the quilt was far too hot, asked for a thinner quilt which was dealt with very efficiently by the receptionist, unfortunately, the replacement quilt was the same thickness. Double bed was too small for 2 people and mattress too hard. There was a small bin in the bathroom which didn't open properly. The shower rail was coming away from the wall and the tile was broken. The breakfast although good quality was cold as the hotplate not effective. Shame as it was not then enjoyable. Limited choice for other breakfast options. We had items we were trying to keep cold in the mini fridge in room, the cleaners kept removing the spare room key from the slot which turned off the fridge! Not happy.

En savoir plus
Réduire

Great service

By

juin 29, 2021

club

Welcoming receptionist Gabriella is outstanding great service throughout our stay from all staff. COVID procedures are top priority at this hotel. Would recommend the food well prepared.
Beautiful hotel with views of the lock can’t wait to return.

En savoir plus
Réduire

Recent Stay

By

juin 28, 2021

club

The hotel is well located and staff and experience generally good, unfortunately lack of management attention to detail required , cup left outside room for three days.

Main 117/2020roblem car park which is essential for business users , spaces to small for large vehicles a number of people couldn't get out of vehicle once parked or gain access once parked.

My experience was that the car park was oversold or used by others not staying at hotel. As we were on business over the weekend at Syon Parka it was essential we left at a set time and chose the Hotel so that only a short drive from Hotel. On Sunday whilst having breakfast we had an Couple not wearing masks and pushing between us at the buffet . Staff made no attempt to ask them to put on masks. When we then left to pick up the car we found we had been blocked in by a vehicle so my Wife went to reception to ask them to ask the residents to move it. She was shocked to find that the car was not registered to a room. Fortunately as she came down we saw the same couple who were in the restaurant not wearing masks coming into the car park , they were the parking offenders. They acknowledged the problem then spent ages moving the vehicle. Clearly they had not paid for Parking yet we paid three days for one car and two days for a second. For this reason would not recommend for business use.

En savoir plus
Réduire

Great staff and excellent customer service

By

juin 28, 2021

We arrived early the roads were clear which was a shoke.
The receptionist offered us one of the clean rooms that where ready.
We we advised of the room service due to covid and all other conditions the advice was clear and extremely useful.
The room was clean and had great views.

En savoir plus
Réduire

Best hotel in that area

By

juin 24, 2021

platinumelite

So comfortable, so clean, staff do everything to help you. Everyone is very caring

En savoir plus
Réduire

comfort

By

juin 24, 2021

club

Very comfortable, quiet room ample tea coffee, sanitiser in room would be useful as before

En savoir plus
Réduire

5star

By

juin 22, 2021

Very pleasant stay staff were great excellent links into London train station less than 10 mins

En savoir plus
Réduire

Very nice Hotel - Town is a dump

By

juin 22, 2021

platinumelite

Excellent Food, friendly staff but location is a mystery. The local area is a real let down. Don’t plan to go for a walk. Drive somewhere!!
Only issue, booked breakfast and in the morning they had not logged it. We were held at the entrance with others going in, while we waited for confirmation. This embarrassed us with other guests and makes you really uncomfortable. It’s electronic, shouldn’t have an issue with this, but they found a way.

En savoir plus
Réduire

great stay

By

juin 22, 2021

Had a great stay at the hotel. the staff were friendly and professional and always went the extra mile to make my stay good.

En savoir plus
Réduire