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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 1067 reviews
92%
Recommend This Property

Ratings Breakdown

1067reviews

  • 5 Stars
    651
  • 4 Stars
    292
  • 3 Stars
    62
  • 2 Stars
    36
  • 1 Stars
    26

Brwntford lock stay

By

13 November 2019

club

Good hotel. Decent room. Slightly dated but overall good night sleep.

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Decent in lovely location

By

12 November 2019

Not bad, good room size with a little terrace if you are lucky. Didn’t like that they insisted paying breakfast on the spot, considering that I stay 60 nights a year with this hotel group quite disappointing

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Traveler

By

11 November 2019

club

Good stay overall but breakfast could be better for the price. Eggs were not great, or pancakes and no oatmeal. The cereal serving bowl has large spoons that push the cereal out as you're trying to get it out. Nice place and great staff.

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环境优美,服务完美

By

06 November 2019

club

房间宽敞明亮,床很舒服,房间内设施齐全,卫生间打扫干净。

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Trip To London

By

06 November 2019

club

Excellent hotel with freindly staff. Ideal location for exploring London.

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Excellent service and comfortable but food offering could be better.

By

30 October 2019

platinumelite

Friendly and helpful service from the staff. Clean and comfortable room. Food offering needs to be improved.

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A fantastic place to stay

By

27 October 2019

platinumelite

Central location, great service, happy staff all you need for a great stay!

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An ideal location with excellent Executive Rooms.

By

24 October 2019

club

One of the best Holiday Inns. Good value for a three day half term weekend visit, with a great Executive Room plus balcony overlooking the canal lock basin. Great location for west London, with ideal if expensive parking in the basement (but this can fill up in the evening if there is a function at the hotel). Receptionist staff were especially helpful, friendly and efficient. Some very minor problems - no bath plug, only one towelling robe and bad pillows, all just about sorted. Good breakfast and bar snacks, but dinner only okay. Nevertheless overall this was a very positive experience and we much enjoyed our stay. We recommend this hotel highly.

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Better than 3*

By

24 October 2019

club

This felt like a 4* hotel. Staff were great and always happy to go out of their way to help.
Location was good. Took a lovely stroll down the canal in the evening. Although the nearest tube stations are 15-20 minutes walk away, there is a bus stop directly outside the hotel.
I lost count of the number of TVs that were available in the bar / restaurant area to watch the football.
Free internet although the signal was a little bit and miss on the 5th floor.
Loved my stay at Brentford Locks Holiday Inn - special thanks to all the staff who were amazing.

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Better end Holiday Inn

By

23 October 2019

platinumelite

Extremely well run and managed hotel in a slightly rundown area (although under regeneration) - very little in close proximity to excite you. Resteraunts mostly closed down and no exciting shops.

I always think this hotel is a crown Plaza even though it isn't.

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quarto muito confortável

By

23 October 2019

quarto muito confortável, boa higiene, alguma dificuldade inicial em encontrar o quarto por má identificação à sa`da do elevador

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Wonderful hotel

By

22 October 2019

club

I have to say I was so pleasantly surprised by this modern, comfortable hotel. Every single staff member friendly and helpful, and the room was nicely updated, and comfortable. Especially the bed, for a tired traveler. Highly recommend.

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