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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 2031 reviews
82%
Recommend This Property

Ratings Breakdown

2031reviews

  • 5 Stars
    1005
  • 4 Stars
    526
  • 3 Stars
    228
  • 2 Stars
    150
  • 1 Stars
    122

Ok

By

12月 01, 2021

club

The greeting from reception was really good and friendly

At breakfast time the food was to a good standard but the staff seems disorganised and lacked knowledge.
We were sat at a table with that was being cleaned so was told to get food and our table would be set by the time we got back! It wasn’t. When we asked a waiter for cutlery he said he didn’t know where to get it from, and when found a trolley full of clean cutlery he then spent an age sorting it out!
Asked about coffee and said they had ran out but more was being made! We never got any coffee.
In my opinion this hotel either needs more staff for busy times or get some sort of proper training for the staff they have got

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comfortable night stay

By

12月 01, 2021

platinumelite

After a long tiring day,my wife and I were able to relax in the comfort of an executive room. The staff were helpful and efficient.

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Holiday inn nec

By

12月 01, 2021

Weekend away for the BBC good food show stop at the holiday inn nec

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Very clean room and good sleep

By

12月 01, 2021

Encountered a problem but operations manager very helpful

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great staff and food very good

By

11月 30, 2021

club

nice hotel. really excellent staff. overlooks a main road but there is a choice to have a room at the back not overlooking the road

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clean hotel, well presented with friendly staff

By

11月 29, 2021

club

well located for motorways and NEC. helpful staff and a very good breakkfast

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Thoroughly enjoyed the stay

By

11月 29, 2021

club

The Hotel staff were extremely polite and helpful. The rooms are cleaned to a high standard. The food was enjoyable and taste.

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Helpful staff

By

11月 28, 2021

club

Great staff and lovely upgrade, including Nespresso and large Smart TVs in Exec Rooms, but the key is the courtesy and helpfulness of staff . Exec Rooms worth the upgrade cost.

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Solar and storage hotel

By

11月 27, 2021

platinumelite

Nice recently refurbished hotel. Rooms great, but I would dine elsewhere!

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Great location for flights and NEC

By

11月 27, 2021

platinumelite

Although I was visiting for work,I’d come back for pleasure. The recently refurbished downstairs was open, airy and clean. The rooms are a little tired, but that’s often my experience of airport hotels as the good ones receive lots of visitors

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Overnight stay before Dublin

By

11月 25, 2021

club

We arrived feeling a bit tired and were welcomed by the front desk very warmly. The information they gave us for our next day trip was very helpful. We relaxed and had a few drinks that evening and left the next morning feeling relaxed and ready for our journey.

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Business and pleasure

By

11月 25, 2021

club

I enjoyed my stay, the staff were friendly and helpful, the hotel was clean and food was good.

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