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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.2

based on 1327 reviews
82%
Recommend This Property

Ratings Breakdown

1327reviews

  • 5 Stars
    745
  • 4 Stars
    292
  • 3 Stars
    122
  • 2 Stars
    101
  • 1 Stars
    67

Nice place to stay

By

2022 八月 12

Nice place to stay when working in area.
.

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comfortable and spacious

By

2022 八月 09

comfortable beds and plenty of space for 2 adults and 3 kids. portable crib was available. check in was late and accommodating. ate breakfast on day of check out, it was ok but was not any more than complimentary at other hotels. I did not like that I had to pay for it. I could have went down the street to a restaurant if I would have known I had to pay for a hotel breakfast. housekeeping was poor. overall was mostly for sleeping so not horrible.

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not nice

By

2022 八月 09

Please do some updating. Hire professional staff. attention to detail in the maintenance dept.

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Dave

By

2022 七月 31

Buffet could have been better. Breakfast starts at 6:00am but they didn’t open till 6:10am. At least 10 people waiting

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Poor Front Desk Service and issues with room

By

2022 七月 28

Poor Front Desk Service and issues with room. Had to make contact with manager at later time. Manager was able to offer me rewards points for my troubles, but the front desk staff was not interested in fixing the problems for me.

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Very quite and clean best stay ever

By

2022 七月 18

I had a wonderful stay highly recommend for future events staff was friendly great choice. For my sons birthday pool was nice and clean breakfast was okay overall I wanted to stay an extra day but work was calling.

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Bud bugs and shower drain

By

2022 六月 21

Bugs and shower drain. My wife was stung many times by bed bugs and it was so painful that we did not sleep the whole night. The worst part was the fact that there was no available room for us to move into. The next day, we were moved to another room and the shower drain was not working. You are a taking shower and waste water rises to your ankle.

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Comfortable bed/ nice bathrooms

By

2022 五月 30

We were upgraded to a nice large room with comfortable beds and whirlpool tub in the second bathroom. It was nice room for a last min booking. Just needed a good nights rest after a long day of traveling and we got it. Thank you!

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Decent hotel for the price, but seriously in need of a deep cleaning and remodel.

By

2022 五月 12

The stay at this hotel was OK. For a quick overnight it is just fine for the prices. That said, it is evident time has taken its toll on this hotel and it hasn't received the extra care it needs.

Pros: The rooms were very big. The beds were also comfortable. The staff I interacted with were helpful and kind.

Cons: The interior of the hotel is dated. A staff member told me there had been a recent remodel, but I think it was very selective. Much of the carpet was old, ripped, and stained. Tile floors in the room had dirty or missing grout. The shower/bath caulk was dirty or missing, ceilings had cracks. Beyond the dated hotel, I had to find staff to check me in, after waiting 10 min at the front desk. Not a huge deal, but annoying. Even a sign saying "I'll be back in 10 min) would have been good. My first room was dirty when I got in, so they assigned me a different one. I appreciated the different room, but would have prefered to not have to go back down to the front desk to complain.

Overall: The hotel is decent and could be really good. If there were no other options nearby I would stay here over driving from outside, but there are other similarly priced hotels in the area that are newer/cleaner.

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Good stay

By

2022 五月 07

The staff here was excellent. Very friendly, informative and answered any questions. Jeffrey was who my family and I dealt with and he was great! The pool and hot tub were nice. The rooms were clean. The beds were comfortable but, the bathroom was a little run down in places.
The downfall for me was not having a continental breakfast. We did order supper and breakfast from the restaurant and the food was good.

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business

By

2022 五月 04

They took great care of my staff. they felt reenergized, and ready for training. They also made the accommodations for them as requested. the staff was kind, and resolved a situation immediately. With the cost of the Suite, I would deffinetly have them stay again.

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Old & run-down

By

2022 四月 26

This property in Bolingbrook, IL was in need of renovations. It looked & smelled old & unkempt. The bathroom was dirty, the TV remote didn't work & wasn't fixed after requesting service. The lobby columns had sharp edges that tore the skin from my son's foot & the front desk employee was very apathetic when told. Not a hotel I visit again.

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