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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 334 reviews
97%
Recommend This Property

Ratings Breakdown

334reviews

  • 5 Stars
    270
  • 4 Stars
    47
  • 3 Stars
    12
  • 2 Stars
    4
  • 1 Stars
    1

Weekend break to meet up with my son

By

26 June 2017

I traveled from NI to meet up with my son who lives in England. Twin room was good. However bit of walk to our room, it was 151 & furtherest room from lift. Food was lovely & found all the staff to be courteous & helpful. Would definitely stay again. Modern hotel handy to train station & near to all the shops, restaurants & bars.

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Ticks most boxes

By

25 June 2017

This hotel, generally stacks up well, however their room yield management process means at times you may pay double the price for a room which does leave a bitter taste.
The restaurant menu is a bit narrow and on the high end from a price perspective, but the food is well presented. Quality of the food is Ok, but sometimes lacks the taste you might expect when paying those prices.
The staff are great and nothing is too much trouble for them. Any enquiries are dealt with quickly and efficiently.
In general i would recommend this hotel, but there are far better options on the market when their prices double, which does have a feeling of being abused.

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City centre Location with spacious room and great service

By

21 June 2017

platinumelite

Definitely recommend for people who are looking for great value and exceptional service right in the heart of Manchester
Stayed there on business but also use HI group for leisure when I travel with family or friends
Been a member for many years and it is preferred choice
I only look at other hotels if there is no availablility
Feels like home away from home !

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Recent stay...

By

20 June 2017

club

Overall, stay at hotel for business purposes was ok. However the restaurant staff were not helpful atall. I would go so far as to say they were very disinterested in serving customers.
The food, when it eventually arrived was average at best. I had the same thing two days in a row and it was different both times..in fact the 2nd time it was almost inedible.
Breakfast was good though, self service so no encounters with staff other than for coffee/tea.
Reception staff were on the while quite good, with Karl being the most helpful.
The gym was small but functional. But....no sanitising spray or wipes to clean mats/equipment.

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Great stay, sets the bar high for Holday Inn

By

19 June 2017

Best Holiday Inn in the UK. Great rooms and good breakfast.

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Good business hotel

By

18 June 2017

platinumelite

Great hotel for business visitors to Manchester. Well appointed rooms, decent wifi and good service. Would stay again.

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room for 5 had only been made ready for 2

By

18 June 2017

club

We had booked a room for 5 but it had only been made ready for 2 (beds, towels, cups...) Staff was not very friendly. Very expensive compared to other hotels but not worth it.

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Short stay in Manchester

By

18 June 2017

club

Not perfect but very good and would use again. Nice room and good breakfast.

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Great city centre location

By

16 June 2017

platinumelite

Excellent location, service, food, bar, room and attentive staff - delivers as promised

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Well located

By

15 June 2017

club

Well located hotel with comfortable rooms and friendly staff

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fantastic hotel highly recommended

By

14 June 2017

club

Our first stay here. Spotless hotel, comfortable room, lovely food and friendly, efficient staff
10/10

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5 star stay

By

13 June 2017

club

Beautifully furnished opulent room, clean, comfortable, loved the ambience of the lighting in the bathroom, the bed was so comfortable and I loved the spaciousness of the room, there was no noise or traffic, so very serene. Excellent WIFI connection, fluffy towels, tea and coffee making facilities very good, flat screen television, lots of space to move around room freely, lots of power sockets in the room to charge phone. The hotel staff were very friendly and welcoming. Check in and check out was smooth. Absolutely loved my stay would stay again, the price was definitely reasonable and reflected on the high standard of the accommodation.

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