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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 862 reviews
89%
Recommend This Property

Ratings Breakdown

862reviews

  • 5 Stars
    501
  • 4 Stars
    244
  • 3 Stars
    62
  • 2 Stars
    34
  • 1 Stars
    21

Poor drainage and bad smell in the room

By

13 November 2019

Have already given the details in the survey. Poor drainage in every room we stayed in. Bad smell in the room. Staff not cooperative to locate the missing bag. Request to supply the tea bags, sugar, etc. in the room as we ran out of these items but nobody took any action.

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Good stay

By

09 November 2019

club

The service was great. Only issue was there were many flies in my room.

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Hotel Stay

By

07 November 2019

club

Not great. Wouldn't go back. First room shower didn't work. Second room paint peeling off the ceiling no exhaust fan in washroom. No consideration for the inconvenience by staff. Maintenance guys were good they apologized for the inconvenience.

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Great hotel

By

06 November 2019

club

Great hotel. Friendly and helpful staff. Excellent location to St. Lawrence mall. Just a quick walk across the street. Breakfast buffet and eggs Benedict were delicious. Clean and spacious rooms. Will definitely stay here again.

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It was ok

By

06 November 2019

club

Bed was clean and comfortable. Toilet clean but stained.
Took a very long time to get hot water in the shower, so long I had to resort to wet wipes one morning
The gym is tiny and needs more weights- 10’s and 15’s were missing
One elevator was broken so resorted to stairs more than once
Overall it was just ok

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Excellent séjour

By

06 November 2019

club

Point négatif c’est le bain car l’émail était en mauvaise état

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Bon endroit pour un séjour à Ottawa

By

02 November 2019

Bon endroit, facile d'accès. Menu de qualité, avec piscine propre et bien entretenue. Beaucoup de stationnement.

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No bill!

By

01 November 2019

Have contacted to hotel to receive my bill multiple times and have not been provided a copy of my bill after 2 weeks.

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Quiet room

By

31 October 2019

club

The room was very quiet. The beds are very comfortable and great pillows. The room did not smell stuffy.

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Needed to review service quality

By

31 October 2019

club

Garabage can with empty bottle would suggest the room is not clean throughly.
Brown mark on shower certain, poor drainage, and no ventilatioin doesn't fit the image of Holiday in.
Needed to look into the auto fan function of the unit.
Some staff needed training with hospitality.

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Up to standards

By

30 October 2019

platinumelite

You expect a standard with holiday inn and this one delivers. Everything was top notch. Although there seemed to be an issue with room service the week I stayed, I won't knock them for it.

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Great service very comfortable Bed

By

26 October 2019

Great value. Location perfect to the 417. Staff Great

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