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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 487 reviews
85%
Recommend This Property

Ratings Breakdown

487reviews

  • 5 Stars
    258
  • 4 Stars
    132
  • 3 Stars
    46
  • 2 Stars
    27
  • 1 Stars
    24

WillieF

By

20 July 2017

My only complaint is that the breaksat should be included in the room rate.

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Rude staff under stress and pressure.

By

19 July 2017

I do not give good rating if staff is rude and feel the need to express and explain their behavior for being understaffed and hotel is aware. The room was good if you just want an overnight stay. But if you are looking to enjoy the restaurant and drinks which were water downed and after three attempts given up and the food is slow coming out or breakfast buffet always empty and have to wait. But if you can overlook that then overall nice place to sleep.
Did not use the pool on site, the chlorine was way to strong .. Irratated the eyes and nose.

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Great concert experience due to shuttle driver

By

16 July 2017

platinumelite

I don't remember the same of the shuttle driver, but he was extremely nice and was helpful with directions once we were at the concert venue. He was already on site after the concert was over and new how to get back to the hotel without any traffic.

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Horrible breakfast

By

15 July 2017

club

Just plan on eating anywhere but here. Cold inedible tasting eggs. Really bad coffee. Slow servive despite a nearly empty dining room

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Quality Service

By

11 July 2017

club

It's great to have good quality service and comfort at the same by relaxing in our rooms. The greeting and atmosphere speaks for itself.
Me and my family was able to relax and feel welcome in such a clean environment. But, I must say, our only disappointment, we were surprise to find out you didn't serve Free Courtesy Breakfast or Continental Breakfast, especially before the long drive back home..... Other than that, everything else was Great!

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Comfortable bed and plenty of room

By

06 July 2017

Enjoyed the comfortable bed. The room was spacious as well. My stay was peaceful and will come again.

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Bathroom issues

By

05 July 2017

club

Shower door was not on track. Paint was chipped. Toilet was low to the ground. Bed was comfy. Room clean. Quiet. Parking available. Fridge was cold

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Dirty hotel

By

05 July 2017

club

the place was DIRTY!!! I was very disappointed at this hotel stsay and that is why I will not be back.

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Great Stay as Usual

By

05 July 2017

Great stay as usual with any Holiday Inn or Holiday Inn Express.

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A good nights stay

By

30 June 2017

club

Very clean room and friendly staff. Welcoming and caring. Will stay again!

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Great Place to Stay in St. Louis

By

30 June 2017

club

Need a place to stay that is outside the Downtown Area. Stay at the Holiday Inn Airport Earth City. It a safe location in a business area. It was not too far from main attractions and the airport. The staff are EXCELLENT. They are genuine and accommodating. They have some of the best customer service I've seen in a long time. It was the last night of our 9 day road trip. They made getting to the airport a lot easier. This is truly a hidden gem.

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Great property

By

30 June 2017

Staff at desk and shuttle driver very upbeat and helpful. Driver loved his job and employer. Gave out cell phone number and called to be sure we had a ride back. Great rep for the hotel.

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