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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
88%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1651 お客様レビュー
88%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1651お客様レビュー

  • 5 スター
    1053
  • 4 スター
    330
  • 3 スター
    124
  • 2 スター
    82
  • 1 スター
    62

Great service

By

12月 03, 2020

club

Clean and safe hotel! Recommend if you need a quick stay near the airport

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An older hotel but great location

By

12月 03, 2020

club

The IHG team was great, very friendly and helpful. Quick and easy check-in/out process. The hotel itself is a bit older so I did not get the fresh and clean feel that I've experienced at other IHG locations. During this time with Covid measures I did expect it the room to be a little cleaner that it was, it just didn't feel or smell freshly cleaned.

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Visit

By

12月 02, 2020

Overall the visit was good. Checking in our first night was difficult but the front desk assistant the next morning was great.

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Great Day Time Service

By

12月 02, 2020

I would diffently stay here again. Was very nice, clean room, friendly day time staff service, accommodating to early check in, quite facility. They Store is VERY EXPENSIVE,

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Great service

By

11月 25, 2020

Service was great but I could smell weed in the halls and elevators.

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Close to Airport

By

11月 18, 2020

club

Excellent room
Nice amenities ie coffee maker, small frig

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I've had better experiences at other Holiday Inns

By

11月 18, 2020

Every staff member I interacted with seemed very stressed and agitated. I signed up with the website and immediately ran into problems... As soon as I clicked "submit" to confirm my room, the website said "error" and I got two emails with TWO room reservations. Not a good start. So now of course I have to call and remove one of the reservations. So I call and the women on the phone keeps trying to sign me up for their membership and trying to tell me that she'll give me a good deal and LET ME cancel without penalty because I cancelled early enough... HELLO... Your website had an error... I called you immediately after it errored. I was hoping that would be the last issue, but when I got to the hotel, the shower metal plate around the on/off hot/cold handle was detached with only one rusty screw hanging off and the wall was mushy behind it. That's not good. The bathroom fan was broken so the walls got drenched with every shower. There was no way to prop the bathroom door open, so I had to turn a trashcan upside down just to air out the moisture. There was no instruction from the staff on how to use the air conditioner in the room and no buttons on the box on the wall. So our room was blistering hot until I finally called the front desk. The staff member was completely annoyed that he had to tell me to use the 2nd remote control to turn it on. Sorry, first time for me to use a remote controlled air conditioner. There were no instructions on how to use it, so I had to look up the brand name of the remote online and watch tutorials on YouTube on how to work the AC. I finally got it working late at night. I walked by the cleaning staff when we first got there, and the woman was so angry she was continuously shoving her cart and slamming it against the wall because she couldn't get it through the door. She just looked rushed and really agitated. They seemed like they were late in getting the rooms ready on time. The overall vibe was just not one I want to experience again. So I won't be back to this location. There were several other hotels in the area and I'll be going to them for my next visit in a couple months.

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Work stays

By

11月 13, 2020

Great stay during current situation with COVID-19. All employees were friendly and helpful.

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Holiday Inn Ontario Airport

By

11月 12, 2020

I stayed the weekend before Veterans Day. The hotel was average and the price was a good fit for the accommodations. The front desk was professional and responsive to my needs, when I needed to change rooms, first room was not as clean, carpet needed vacuuming. The suite was large in size but seemed like more furniture could or should be there to take up all the empty space. There was not a noise problem, no amenities was open except pool due Pandemic. That was fine by me, I only slept there

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Friendly staff

By

11月 12, 2020

Very welcoming and friendly staff. I suggest that you book directly through ihg and be a rewards member

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ExcellentHotel choice!!

By

11月 05, 2020

No complaints! Everything was great, very clean and comfortable. Friendly staff! Thank you!

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Great getaway

By

11月 03, 2020

club

Employees were very nice, professional and respectful of guest’s space.

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